FixMyTransport: Help Persuade Bus Companies to Stop at Beccles Hospital and Bus Station

Description

Ted Landsler

We here in Barnby and North Cove cannot get a bus that stops anywhere near Beccles Hospital or Medical Centre. Nor is there a bus that even goes near Beccles Railway Station. This makes life very difficult for older people.
Couldn't the occasional bus go near these much used places?

Comment

Problem History

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1 Ted Landsler reported the issue on FixMyTransport. close 15:48 09 Nov 2011 #
2 Ted Landsler wrote to Anglian Bus & Coach close 15:48 09 Nov 2011 #

Here is the letter that Ted Landsler wrote.

No buses to Beccles Medical Centre & Hospital or to Beccles Station

We here in Barnby and North Cove cannot get a bus that stops anywhere near Beccles Hospital or Medical Centre. Nor is there a bus that even goes near Beccles Railway Station. This makes life very difficult for older people.
Couldn't the occasional bus go near these much used places?
3 Julian Walker commented close 16:09 09 Nov 2011 #

Hello Ted,

Writing to the bus operator is a good idea. They may not be aware there is demand for the service you have requested.

It would also be a good idea to contact Suffolk County Council, as this seems to be a genuine social need that is not being met by existing commercially-operated services, and may require additional funding to make it possible. I have given you a link to SCC's online form where you can report the issue:

https://www.csduk.com/CSD/Transportandstreets/Publictransport/gBizProduct?ProductID=PRPT01

anorak

admin
4The problem report was resent to Suffolk County Council 10:01 10 Nov 2011 #
5 Myf Nixon commented close 10:02 10 Nov 2011 #

Thanks Julian - I've saved Ted the effort and forwarded his email on to the council :)

anorak

admin
6 [email address] responded to Ted Landsler close 10:03 10 Nov 2011 #

Thank you for your email.

We will aim to respond to your enquiry within 5 working days. However, if your enquiry relates to a Data Protection or Freedom of Information request then it will be passed to the appropriate Council who will aim to respond in accordance with relevant timescales.

Customer Service Direct is a partnership between Suffolk County Council, Mid Suffolk District Council and BT, bringing together your council services in one place. You can make online payments, request services or report problems at www.csduk.com CSD is working towards helping Suffolk become the greenest County.

Emails sent to and from this organisation will be monitored in accordance with the law to ensure compliance with policies and to minimise any security risks.

The information contained in this email or any of its attachments may be privileged or confidential and is intended for the exclusive use of the addressee. Any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software.

Customer Service Direct - a partnership between BT, Suffolk County Council and Mid Suffolk District Council. Customer Service Direct Ltd.

Registered in England No. 05111581 Registered Office:81 Newgate Street, London, EC1A 7AJ

Thank you for your email.

We will aim to respond to your enquiry within 5 working days. However, if your enquiry relates to a Data Protection or Freedom of Information request then it will be passed to the appropriate Council who will aim to respond in accordance with relevant timescales.

Customer Service Direct is a partnership between Suffolk County Council, Mid Suffolk District Council and BT, bringing together your council services in one place. You can make online payments, request services or report problems at www.csduk.com CSD is working towards helping Suffolk become the greenest County.

Emails sent to and from this organisation will be monitored in accordance with the law to ensure compliance with policies and to minimise any security risks.

The information contained in this email or any of its attachments may be privileged or confidential and is intended for the exclusive use of the addressee. Any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software.

Customer Service Direct - a partnership between BT, Suffolk County Council and Mid Suffolk District Council. Customer Service Direct Ltd.

Registered in England No. 05111581 Registered Office:81 Newgate Street, London, EC1A 7AJ
7 [email address] responded to Ted Landsler close 10:30 10 Nov 2011 #

Good Morning

Thank you for your email regarding public transport in the
Beccles area.

We can now provide you with the following information ~

A report, under reference number 2453219, has been forwarded to
SCC Publilc Transport team for their attention. Should you
require an update, please call Customer Service Direct on 0845
6066 067, quoting the above reference number.

You may also find useful information regarding this service by
selecting the following link
[1]http://internal.csduk.com/CSD/Transporta...

Please be aware that you can also report problems and make
payments by following the attached link to our website
[2]www.csduk.com

Thank you for your enquiry

Chrissi

Customer Service Direct
Working in Partnership with Suffolk County Council & Mid Suffolk
District Council

To help us continually improve our service please complete our
questionnaire by clicking on the following link:
[3]http://www.surveymonkey.com/s/pacustomer...

Customer Service Direct is a partnership between Suffolk County
Council, Mid Suffolk District Council and BT, bringing together
your council services in one place. You can make online
payments, request services or report problems at www.csduk.com
CSD is working towards helping Suffolk become the greenest
County.

Emails sent to and from this organisation will be monitored in
accordance with the law to ensure compliance with policies and
to minimise any security risks.

The information contained in this email or any of its
attachments may be privileged or confidential and is intended
for the exclusive use of the addressee. Any unauthorised use may
be unlawful. If you receive this email by mistake, please advise
the sender immediately by using the reply facility in your email
software.

Customer Service Direct - a partnership between BT, Suffolk
County Council and Mid Suffolk District Council. Customer
Service Direct Ltd.

Registered in England No. 05111581 Registered Office:81 Newgate
Street, London, EC1A 7AJ
On 10/11/11 10:01, Ted Landsler wrote:

Dear Suffolk County Council,

We here in Barnby and North Cove cannot get a bus that
stops
     anywhere near Beccles Hospital or Medical Centre. Nor is
there a
     bus that even goes near Beccles Railway Station. This
makes life
     very difficult for older people. Couldn't the occasional
bus go
     near these much used places?

------------------

Here is some information from FixMyTransport about the
location of
     this issue:

Location name: Number 525 bus route

Area: Between Beccles and Lowestoft

----------

To view a map of the precise location of this problem, or
to
     provide an update on the problem, please visit the
following link:

[4]http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will
be sent to
     Ted Landsler and will be published online. This message
was sent
     via FixMyTransport.com - a not-for-profit service
dedicated to
     helping people get public transport problems resolved. If
there is
     a more appropriate email address for messages about this
type of
     problem, please let us know by visiting
     <[5]http://www.fixmytransport.com/feedback>. This will
help improve
     the service for people travelling. We also welcome any
other
     feedback you may have. ]

References

Visible links
1. http://internal.csduk.com/CSD/Transporta...
2. http://www.csduk.com/
3. http://www.surveymonkey.com/s/pacustomer...
4. http://www.fixmytransport.com/campaigns/...
5. http://www.fixmytransport.com/feedback%3E.

Good Morning

Thank you for your email regarding public transport in the
Beccles area.

We can now provide you with the following information ~

A report, under reference number 2453219, has been forwarded to
SCC Publilc Transport team for their attention. Should you
require an update, please call Customer Service Direct on 0845
6066 067, quoting the above reference number.

You may also find useful information regarding this service by
selecting the following link
[1]http://internal.csduk.com/CSD/Transporta...

Please be aware that you can also report problems and make
payments by following the attached link to our website
[2]www.csduk.com

Thank you for your enquiry

Chrissi

Customer Service Direct
Working in Partnership with Suffolk County Council & Mid Suffolk
District Council

To help us continually improve our service please complete our
questionnaire by clicking on the following link:
[3]http://www.surveymonkey.com/s/pacustomer...

Customer Service Direct is a partnership between Suffolk County
Council, Mid Suffolk District Council and BT, bringing together
your council services in one place. You can make online
payments, request services or report problems at www.csduk.com
CSD is working towards helping Suffolk become the greenest
County.

Emails sent to and from this organisation will be monitored in
accordance with the law to ensure compliance with policies and
to minimise any security risks.

The information contained in this email or any of its
attachments may be privileged or confidential and is intended
for the exclusive use of the addressee. Any unauthorised use may
be unlawful. If you receive this email by mistake, please advise
the sender immediately by using the reply facility in your email
software.

Customer Service Direct - a partnership between BT, Suffolk
County Council and Mid Suffolk District Council. Customer
Service Direct Ltd.

Registered in England No. 05111581 Registered Office:81 Newgate
Street, London, EC1A 7AJ
On 10/11/11 10:01, Ted Landsler wrote:

Dear Suffolk County Council,

We here in Barnby and North Cove cannot get a bus that
stops
     anywhere near Beccles Hospital or Medical Centre. Nor is
there a
     bus that even goes near Beccles Railway Station. This
makes life
     very difficult for older people. Couldn't the occasional
bus go
     near these much used places?

------------------

Here is some information from FixMyTransport about the
location of
     this issue:

Location name: Number 525 bus route

Area: Between Beccles and Lowestoft

----------

To view a map of the precise location of this problem, or
to
     provide an update on the problem, please visit the
following link:

[4]http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will
be sent to
     Ted Landsler and will be published online. This message
was sent
     via FixMyTransport.com - a not-for-profit service
dedicated to
     helping people get public transport problems resolved. If
there is
     a more appropriate email address for messages about this
type of
     problem, please let us know by visiting
     <[5]http://www.fixmytransport.com/feedback>. This will
help improve
     the service for people travelling. We also welcome any
other
     feedback you may have. ]

References

Visible links
1. http://internal.csduk.com/CSD/Transporta...
2. http://www.csduk.com/
3. http://www.surveymonkey.com/s/pacustomer...
4. http://www.fixmytransport.com/campaigns/...
5. http://www.fixmytransport.com/feedback%3E.
8 Ted Landsler commented close 10:56 27 Jan 2012 #

I have recently mentioned the problem to our MP Peter Aldous. Perhaps he will have better luck in getting something done.

Ted Landsler