FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

“Please help me persuade Transport for London to i'ev been waiting 30 min for bus w3 then 3 buses arrive !!!!” – george nabeh

Description

george nabeh

hi there . i been leaving in bus w3 rout for 8 years . this bus is making me delys at least 3tines A week as between 4pm and 6pm we have to get off eather by wood green or perth rd !! also bus29 some time we been ask to get off in islington or turnbike lane to change bus. its not only me hwo complian about this proplem . lots off paplice got same proplem . all we need is more buses from wood green to tottenham high rd . specially in school term.please

Problem History

  • 1 george nabeh reported the issue on FixMyTransport. close 07:24 22 Oct 2014
  • 2 george nabeh wrote to Transport for London close 07:24 22 Oct 2014

    Here is the letter that george nabeh wrote.

    delus in rout

    hi there . i been leaving in bus w3 rout for 8 years . this bus is making me delys at least 3tines A week as between 4pm and 6pm we have to get off eather by wood green or perth rd !! also bus29 some time we been ask to get off in islington or turnbike lane to change bus. its not only me hwo complian about this proplem . lots off paplice got same proplem . all we need is more buses from wood green to tottenham high rd . specially in school term.please

  • 3 [email address] responded to george nabeh close 07:26 22 Oct 2014
    Thank you for contacting us at Transport for London.

    If you have requested a response, we aim to send you a
    personalised reply within 10 working days. If we are unable to
    answer your query within this time, we will keep you updated
    about the progress of your case until you receive a full
    response.

    Further information on our products and services can be found on
    our website [1]www.tfl.gov.uk

    If you need urgent assistance or would like speak with us
    directly, please use our new low tariff number 0343 222 1234

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/
  • 4 PR. London (ALN) responded to george nabeh close 16:24 26 Nov 2014
    9* Arriva London

    16 Watsons Road

    Wood Green

    London

    N22 7TZ

    Tel 020 8271 0101

    Fax 020 8271 0120

    www.arriva.co.uk

    [i'ev been waiting 30 min for bus w3 then 3 buses arrive !!!! email]

    26 November 2014

    Ref: 4924274 / LD

    Dear Sir/Madam

    I would first like to apologise for the delay in responding to
    your comments received on 23 October about the operation of bus
    routes W3 and 29. Unfortunately the person tasked with
    responding was taken ill suddenly and was absent for several
    weeks. Although action was taken to deal with much of the
    resulting workload I regret that a backlog has, nevertheless,
    built up.

    There are a number of factors which can affect the reliable
    operation of a bus service, all of them unpredictable. These
    include road works, (often requiring lane restrictions or
    temporary lights); traffic collisions, demonstrations, fires,
    security alerts and other incidents requiring the emergency
    services; the actions of other drivers, pedestrians and,
    occasionally, passengers as well as isolated vehicle and
    staffing difficulties.

    All services passing through Wood Green are being disrupted as
    the result of the major town centre improvement scheme which is
    currently being undertaken. During mid-October route W3 was also
    being affected, particularly during the peak periods, by traffic
    diverting away from the North Circular Road because of major
    repairs following a burst water main. These delays also affected
    route 29 at its northern end. At the central London end of the
    route it, and many others, are being disrupted by major road
    works at numerous locations. Some of these are associated with
    the construction of CrossRail, others with mains replacement
    work, yet others with building or general street maintenance and
    improvement. All, however, require lane restrictions and/or
    temporary lights whilst some have necessitated complete street
    closures. The effect has been to reduce the road space available
    for traffic, increase congestion and, therefore, delay bus
    services, often by significant amounts of time.

    Delays of this nature do not always affect individual journeys
    by the same amount of time such that services may bunch up. It
    may then be necessary for some journeys to be turned short from
    their usual destination, either to restore a regular service as
    soon as possible for the benefit of those using the route
    throughout its length or to ensure drivers do not exceed their
    maximum permitted duty limit, the length of which is strictly
    governed.

    Whilst we acknowledge that passengers may be inconvenienced by
    having to transfer between buses at short notice, failure to
    take any action to correct the disruption would lead to more
    buses bunching up as the delays become steadily worse.
    Eventually the cancellation of entire journeys would be
    necessary as drivers would be unable to complete them within
    their remaining permitted spell of duty, causing significantly
    more inconvenience for those using the service throughout the
    day. Every effort is made to delay the curtailment to the next
    trip so that the bus can depart with the revised destination
    showing, or ensure that a suitable alternative service is close
    behind to take transferring passengers, but I regret that at
    times of the most severe disruption this may not always be
    possible.

    As someone who has commuted through an area which has been
    undergoing a major construction project in the past I can
    appreciate the frustration which is caused when a service does
    not operate as scheduled and I am sorry I cannot be more
    positive in my reply. Although the disruption is beyond the
    control of Arriva London I would like to apologise for the
    inconvenience caused.

    Yours sincerely

    Mrs L Saunders

    Customer Services Manager

    show quoted sections
Comment
Top of page