“Please help me persuade Northern Rail to improve AM punctuality & reliability on the Mills Hill to Manchester service.” – MR E Ford

Description

MR E Ford

I have been catching the train since my car has been stolen last week. I figured I'd see if it wasn't as bad as people say.
I was wrong it is.
Every day this week there has been a train delayed ( I go for the 8am service) which means the trains are rammed when they do finally arrive. Friday however was even better the 8:10am service turned up with two small carriages, it was rammed even more and I would hazard to say dangerous. I asked the conductor why there was only two carriages , "we're short of units" was his reply.

Northern Rail I doubt I will give this service more than another week before I decide to buy another car however I think you owe it to the hundreds of people who get on here to do something about it.

Problem History

  • 1 MR E Ford reported the issue on FixMyTransport. close 13:47 13 Nov 2011
  • 2 MR E Ford wrote to Northern Rail close 13:47 13 Nov 2011

    Here is the letter that MR E Ford wrote.

    Mills hill to Manchester AM peak weekday services

    I have been catching the train since my car has been stolen last week. I figured I'd see if it wasn't as bad as people say.
    I was wrong it is.
    Every day this week there has been a train delayed ( I go for the 8am service) which means the trains are rammed when they do finally arrive. Friday however was even better the 8:10am service turned up with two small carriages, it was rammed even more and I would hazard to say dangerous. I asked the conductor why there was only two carriages , "we're short of units" was his reply.

    Northern Rail I doubt I will give this service more than another week before I decide to buy another car however I think you owe it to the hundreds of people who get on here to do something about it.

  • 3 Customer Relations responded to MR E Ford close 13:51 13 Nov 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/233482

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Peter Dixon commented close 15:58 13 Nov 2011

    This route is a very frustrating route for Northern Rail with a lot of commuters using this route along the Calder Valley and into Manchester. It has been made even worse by the conversion of the Oldham line to trams.

    There is some good news on the near horizon. Thanks to a delivery of new trains to West Midlands, Northern Rail is due a decent influx of stock to Manchester. They have recruited additional staff and opened a new maintenance depot for trains near Liverpool. Fingers crossed, this will make the journey better for passenger from mid December.

    I hope this reassures you that the issues are known and being tackled but we will not know the impact until all of the trains have arrived.

    Kind regards

    FixMyTransport volunteer

    anorak
    admin
  • 5 Northern Rail responded to MR E Ford close 10:27 14 Nov 2011
    14 November 2011

    Our Reference NR/ 233482

    Dear [Improve AM punctuality & reliability on the Mills Hill to Manchester service. email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 6 Myf Nixon advised MR to write to Transport for Greater Manchester. close 11:36 14 Nov 2011

    Hi Mr Ford

    This website has attracted many complaints about Northern Rail and its shortage of trains - for example, see:

    http://www.fixmytransport.com/campaigns/improve-capacity-so-passengers-arent-stranded-at-s

    and

    http://www.fixmytransport.com/campaigns/put-on-extra-carriages-during-busy-times

    If you'd like your issue heard by the people who can make a difference, you might like to also put it to the Passenger Transport Executive, Transport for Greater Manchester. They plan routes and it is their responsibility to ensure services are running effectively. Here is their email address.

    In the meantime you might like to join similar campaigns - the more names they have to them, the more they will be listened to. Equally you may like to encourage the writers of those campaigns to join yours.

    Here is a list of all recent FixMyTransport reports in the Manchester area: http://www.fixmytransport.com/issues/browse?name=manchester

    Good luck!

    Myf Nixon

    anorak
    admin
  • 7 Dave H commented close 14:10 14 Nov 2011

    Northern Rail are now getting the much disliked Class 142 trains from the West of England as FGW gets the displaced trains from the Midlands. Peter is right that the loss of the Oldham-Manchester trains and the resulting gap before the trams start running will divert a lot of passengers on to your line.

    One other option would be for Northern to do as Arriva Northern, and hire in traditional 40 year old locos and carriages to operate trains on selected routes, for example Leeds to Carlisle and Blackpool/Chester to Manchester (limited stop). Despite being fully amortised, our current rail regime makes these trains more expensive to run, and thus your efforst should be directed through your MP to get DfT to provide Northern with the funding (or permission to use) this as a way to boost the number of units available.

    DfT is also slow to actually sign contracts but great at announcing and re-announcing the electrification schemes, for Liverpool-Manchester and some other Northern routes, which will them be able to take secondhand trains from London (with the new ones still yet to be ordered - it will hit 1000 days since the DfT last authorised any new train purchase in January 2012, and they have decide not to order any new diesel trains at all.

    All in all it makes the whole operations seem like spinning plates at the circus. One small glimmer of inspired thinking is that those in Harrogate have seen an option to buy secondhand tube trains (which fit with standard size railways) and use them to improve the service. TfL's renewal programme means that they have been ordering new trains, and will have the old ones available, and actually rather useful for the shorter commuter journeys where the Northern networks are under strain. I think I can also see a way to use these trains with no need to put in any electrified track, and minimal modification.

  • 8 Peter Dixon commented close 19:26 14 Nov 2011

    There are also other ways to improve capacity. For example, some passengers might be tempted away from the train if they are offered a more direct bus with their rail ticket. One idea might be to run buses from these stations to the temporary end of the Metrolink route when it opens. This would help improve capacity, particularly if costs were cheaper for the passenger.

    anorak
    admin
  • 9 L Bancroft commented close 13:14 15 Nov 2011

    I have been commuting to Manchester by train since the start of August…the 7.59 train has been late every day, without exception. When it does arrive usually around 8.10am there are twice as many people wanting to get on (because the 8.08 train is held up). If you aren’t one of the “lucky” ones who manage to squash on then you have to wait for the 8.08 which typically arrives between 8.15-8.20am (although I’ve known it be as late at 8.30). The return journey from Manchester to Mills Hill although better is subject to cancellations and delays, take for example last night when the 18.00 train was cancelled. When the next train the 18.26 to Rochdale turned up at 18.33- it was only one carriage! Currentlyu a very bad servicein need of attention.

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  • started 13 November 2011
  • supporters 2
Train route between Manchester Victoria and Mills Hill (Manchester) operated by Northern Rail
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