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“Please help me persuade Transport for London to improve D8 bus services” – Vinoth Kumar

Description

Vinoth Kumar

Considering the number of passengers during peak hours,the current frequency of this route is just not enough. Also the buses are not particularly punctual. I am located in between Cranwell Close and Faye Street and have to walk to Cranwell Close to get D8. However most of the time, I will have to wait for a long time as I miss the bus and the next one comes after a long time. Sometimes many buses come one behind the other.
I will suggest
1. Installing a GPS linked time display which tells the exact time of the bus expected. If the wait time is more than 8-10 mins we are better of walking to Devons Road DLR station.
2. Increasing he frequency of the buses to say 1 bus in 5 mins or something during peak hours.

Problem History

  • 1 Vinoth Kumar reported the issue on FixMyTransport. close 21:01 15 Jul 2012
  • 2 Vinoth Kumar wrote to Transport for London close 21:01 15 Jul 2012

    Here is the letter that Vinoth Kumar wrote.

    Bus Frequency

    Considering the number of passengers during peak hours,the current frequency of this route is not just enough. Also the buses are not particularly punctual. I am located in between Cranwell Close and Faye Street and have to walk to Cranwell Close to get D8. However most of the time, I will have to wait for a long time as I miss the buses and the next one comes pretty late. Sometimes many buses come one behind the other
    I will suggest
    1. Installing a GPS linked time display which tells the exact time of the bus expected. If the wait time is more than 8-10 mins we are better of walking to Devons Road DLR station.
    2. Increasing he frequency of the buses to say 1 bus in 5 mins or something during peak hours.

  • 3 [email address] responded to Vinoth Kumar close 21:05 15 Jul 2012
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 [email address] responded to Vinoth Kumar close 13:03 20 Jul 2012
    Dear Sir or Madam,

    Thank you for your feedback regarding the installation of a GPS
    linked time
    display (also known as Countdown) at Cranwell Close bus stop and
    the frequency of route D8.

    I am sorry to hear of your experiences and I do apologise for
    the frustration and delays caused to your journey. We aim to
    provide a reliable and accessible service to all of our
    passengers and I apologise that you feel let down. Therefore, I
    am grateful to you for bringing this matter to my attention.

    In relation to the installation of Countdown at the Cranwell
    Close bus stop, I contacted our Countdown team for them to look
    into. They have come back to me, and unfortunately, they have a
    limited amount of signs. In light of the Mayor’s policy of
    installing new generation signs where old ones were, all
    Countdown signs have already been allocated and installed in all
    London Borough’s. There were an additional 500 signs which were
    allocated where they were most required. Due to budgetary
    constraints they can not install any more at the moment. I do
    apologise for this.

    Regarding the frequency of route D8, a comprehensive review has
    recently taken place as part of the re-tendering of the service
    contract. All aspects of the route were reviewed and this
    included performance and service frequency.  The review
    concluded that existing capacity/frequency was sufficient to
    match demand providing the service runs reliably.  Consequently,
    there were no plans to increase service frequency. Again, I do
    apologise for this.

    Aside from the above mentioned review, the network is constantly
    monitored to identify those routes that are failing to perform
    to the standards we expect, and while delays in service will
    occur from time to time, it is disappointing to note that this
    is not the first time you have experienced problems. In most
    cases, road works and traffic congestion are the two main
    factors that affect reliability, especially in peak periods of
    travel.

    Occasionally, there will be instances of several buses running
    very close to one another.  This is usually caused by these
    unpredictable traffic conditions, resulting in buses
    experiencing different journey times.  For example, if a bus is
    delayed by just two minutes, there may be 50% more passengers
    waiting to get on the bus than expected.  This means the bus
    will spend more time at bus stops.  Meanwhile, the following bus
    is picking up 50% fewer passengers and is spending less time at
    bus stops. The process then snowballs and buses will soon be
    much closer together than we would like.  Please be assured that
    route controllers work hard to prevent this from happening where
    possible.

    Therefore, due to the above issues, I have contacted Docklands
    Buses, who operate the route, and have forwarded them your
    feedback to investigate the problems in frequency you have been
    experiencing. They will make sure their buses are sticking to
    the timetables wherever possible, and will continue to work with
    us to reduce late running buses.    

    I apologise again for the experiences you have had and I do
    understand that my email may not find you well. I would like to
    mention that we are continuously working with Docklands Buses
    (and all the bus operators for that matter) to improve the
    quality of our services, and to provide reliability to our
    customers.

    Thank you again for your feedback and if we can be of any
    further assistance, please don’t hesitate to contact us.

    Yours sincerely

    Jessica Smith

    Customer Services Advisor

    Transport for London Customer Service

    DO NOT DELETE.............................
    {ticketno:[2865765]}
    DO NOT DELETE.............................

    Original Text

    From: [Improve D8 bus services email]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 15.07.12 21:05:04
    Subject: Bus Frequency

    Dear Transport for London,

    Considering the number of passengers during peak hours,the
    current
    frequency of this route is not just enough. Also the buses are
    not
    particularly punctual. I am located in between Cranwell Close
    and
    Faye Street and have to walk to Cranwell Close to get D8.
    However
    most of the time, I will have to wait for a long time as I miss
    the
    buses and the next one comes pretty late. Sometimes many buses
    come
    one behind the other I will suggest 1. Installing a GPS linked
    time
    display which tells the exact time of the bus expected. If the
    wait
    time is more than 8-10 mins we are better of walking to Devons
    Road
    DLR station. 2. Increasing he frequency of the buses to say 1
    bus
    in 5 mins or something during peak hours.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Cranwell Close

    Location ATCO code: 490014101S2

    Area: Bromley

    Street: VIOLET ROAD

    Indicator: Stop

    Bearing: S

    Easting: 537615.0

    Northing: 182114.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

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Comment
  • started 15 July 2012
  • supporters 3
Cranwell Close (Stop) bus stop in Bromley
Problem Reporter
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