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“Please help me persuade Transport for London to iMPROVE DISABLED ACCESS TO MILE END TUBE STATION” – Mile End Resident

Description

Mile End Resident

This is a very busy tube station which is currently inaccessible to disabled people in wheelchairs

It also has a lot of stairs for those people who are infirm or who have limited mobility due to
* a problem with walking or standing
* accompanied by children in a buggy
* transporting luggage - and no longer young or fit!

To date, there appear to be no plans to improve the disabled access to this station as has been done at a number of other busy tube stations on the London Underground (eg via a lift to the ticket office and/or platforms)

The improvements which London Transport have made to access to other tube stations and to buses generally has been done as part of a response to the legislative requirement to make all public services accessible to disabled people.

If you find the access to Mile End station very difficult or impossible due to infirmity or disability or other aspects which limit mobility please support this call for improved disabled access to Mile End Tube Station

Problem History

  • 1 Mile End Resident reported the issue on FixMyTransport. close 12:00 30 Aug 2011
  • 2 Mile End Resident wrote to Transport for London close 12:00 30 Aug 2011

    Here is the letter that Mile End Resident wrote.

    No disabled access to a very busy station

    It's unclear why London Transport have not yet made any provision for disabled access to and at this very busy tube station and interchange between bus and three tube lines.

    It's very dangerous for people with limited mobility - especially at rush hour when the platforms are overcrowded and very little attention seems to be paid to the health and safety for travellers.

    What are the plans for improving access as per the relevant legislation for disabled access - as has already been done at other busy tube stations in the underground system.

  • 3 [email address] responded to Mile End Resident close 12:10 30 Aug 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Mark Taylor commented close 17:17 30 Aug 2011

    Mile End underground station along with a majority of tube stations in London is very difficult or sometimes impossible to negotiate for anyone with mobility issues

  • 5 Yogesh Chandarana commented close 18:38 30 Aug 2011

    I agree!!

  • 6 william perrin commented close 20:05 30 Aug 2011

    hmmm, sadly the Mayor has just announced a cut back in plans for better access to tube stations - very poor. Read link

    http://www.disabilitynow.org.uk/latest-news2/news-focus/boris-steps-back-on-2012-access

    you should lobby your GLA member (TFL is run by the Mayor/GLA) and Councillors. The most convenient way to do that is via

    http://www.writetothem.com/

    which will help you select the correct person to write to and do it electronically for you.

    cheers

    w

    anorak
  • 7 [email address] responded to Mile End Resident close 19:41 08 Sep 2011
    Dear Sir/Madam

    Thank you for contacting us regarding step free access at Mile
    End station.

    Unfortunately our network was originally built in a time where
    little consideration was given to those people who suffer with
    disabilities. Happily now, attitudes are very different and we
    are fulfilling our obligations under the 1995 Disability
    Discrimination Act, the third part of which came into force in
    October 2004.

    Our policy is to build all new Tube lines and stations with
    ‘step-free’ access from street to platform and with straight,
    level platforms with no gaps or steps. The 1999 Jubilee line
    extension from Westminster to Stratford is a good example of our
    commitment to this.

    We currently have 62 of the 260 stations we own with ‘step-free’
    access. As part of the massive current investment programme on
    the Tube, we are in the middle of refurbishing or modernising
    all of our stations. As part of this, we plan to make about 25%
    of stations ‘step-free’ by 2010 and around a third of our
    stations 'step-free' by 2013 (and 2012 for the Olympics where
    possible).

    Eventually, we aim to have a key network of about 100 stations
    that are fully accessible for all disabled people, including
    those in wheelchairs. At the moment Transport for London  does
    tend to recommend buses rather than the Tube for people in
    wheelchairs as practically all of the London bus network is
    wheelchair accessible.

    At present there are no firm plans to introduce step free access
    at Mile End, however I will certainly pass on your suggestion to
    the relevant team so that they can take this into consideration.
    Whilst there is not step free access from the street level at
    the station, there is step free interchange between all of the
    lines.

    Thank you for taking the time to contact us, and I hope that in
    future Mile End station will become step free. Please contact me
    again if you need any help in the future.

    Kind regards

    Timothy Bell

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2018720]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 30.08.11 12:10:04
    Subject: Problem Report: No disabled access to a very busy
    station

    Dear Transport for London,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem at Mile End Underground Station

    -----------------

    From: Mile End Resident, <[IMPROVE DISABLED ACCESS TO MILE END TUBE STATION email]>

    Subject: No disabled access to a very busy station

    Details:

    It's unclear why London Transport have not yet made any
    provision
    for disabled access to and at this very busy tube station and
    interchange between bus and three tube lines.

    It's very dangerous for people with limited mobility -
    especially
    at rush hour when the platforms are overcrowded and very little
    attention seems to be paid to the health and safety for
    travellers.

    What are the plans for improving access as per the relevant
    legislation for disabled access - as has already been done at
    other
    busy tube stations in the underground system.

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Mile End Underground Station

    Easting: 536510.0

    Northing: 182522.0

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [IMPROVE DISABLED ACCESS TO MILE END TUBE STATION email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
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    about this type of problem, please let us know by visiting
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  • 8 Myf Nixon commented close 16:08 09 Sep 2011

    Well, I found this response from TfL fascinating for all kinds of reasons. It's great to learn more about their plans, but Mile Oak Resident, how do you feel about it? 'No plans' at the moment for Mile Oak station, but your comments are being passed on. It might be worth gathering some more support on this page if at all possible, to show there is demand.

    anorak
    admin
  • 9 Laura Berliner commented close 21:54 12 Sep 2011

    Mile End!

    And the steps are really steep and dangerous, especially when it's busy or raining. I feel nervous going down them and I'm able-bodied.

  • 10 Toby Melville-Brown commented close 13:39 12 Oct 2011

    Hello Mile End residents

    My name is Toby. I'm doing a project aimed at improving accessibility for those with disabilities wanting to use the tlf, particularly, The Tube. I'm supported by Shift.ms, a social networking site for people with MS.

    I'm keen to pledge my support to the residents of Mile End. Perhaps we could write to more organisation, perhaps the MTS? And even get a petition together?

    What do you think?

    Toby

  • 11 Myf Nixon advised Mile to write to John Biggs. close 13:59 12 Oct 2011

    I'm going to suggest an email to your local London Assembly Member - if anyone else would also like to write, there are 12 in total, listed here: http://www.writetothem.com/who?pc=E3+4PH - I picked the top one, John Biggs.

    The London Assembly have a range of responsibilities, but among them is ensuring that public transport is adequate for the needs of their constituents, so you ought at least to be heard.

    Good luck!

    Myf Nixon

    anorak
    admin
  • 12 Abigail Holt commented close 12:20 17 Jan 2012

    We are campaigning for better accessibility on Public transport! This is just one of the issues we hope will be improved. please check our campaign at Facebook.com/A2BForAll and https://twitter.com/#!/A2BForAll

    We also have a survey which will help us have a better sum of statistics when brought up in parliament. If anyone has ever had issues with transport or access, please fill out the 2minute survey

    https://twitter.com/#!/A2BForAll

    We support your issue at Mile End. And please contact us if we can help you further

    Regards
    A2BForAll

  • 13 Mile End Resident commented close 00:59 26 Jan 2012

    Transport for London is ignoring the risks associated with access for people with mobility problems when there are crowds.

    I'd like to know whether there has been a risk assessment done for this station done given the crowds which are present on platforms during the rush hour and the large numbers which use it when there is an event in the park

    What part did disability issues play in that risk assessment if one has been done and how are traffic flows managed within the station to avoid risk to people with disabilities.

    Bottom line - Is this station accessible for people with mobility problems - and if not why not? Is it safe for people with mobility problems - and who is liable if they have a problem

  • 14 Peter Dixon commented close 16:00 27 Jan 2012

    You could possibly ask them for the risk assessment for Mile End under the Freedom of Information Act. I don't know how successful you would be though.

    Whatdotheyknow - FoI site

    anorak
    admin
  • 15 Mile End Resident commented close 02:34 08 Mar 2012

    According to the response from TfL there are no plans to introduce step-free access despite this being one of the busiest underground stations in London which has access to three different underground lines - and with hordes of people moving up and down the stairs at the busy times.

    One would have thought this station would be a priority for improving access.

    In addition TfL has NOT responded to information about whether there has been a risk assessment done re access issues for those with mobility problems during rush hours

    TfL's response is way below TfL's legal obligations to disabled people

Comment
  • started 30 August 2011
  • supporters 10
Mile End Underground Station in Mile End
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