Description

Mr C.Capel

At 13.10 hours on 28th January 2012, I came out of Ahsley Avenue on to Cheriton High Street going towards army camp way, as I was starting to go past a empty bus tail end, the bus pulled off from the bus stop, I was by then along the middle of the bus and I had to go over the other side of the road and increase speed to get past to avoid the bus hitting my car.
The bus did not stop and by then I manage to get past and get back on to the correct side of the road.
Lucky for me the traffice was clear due to a ambulance going through the traffic lights at the COOP cross roads and the traffic stopped to let the ambulance through, this happend in seconds.
The bus driver did not stop at all and he turned in to Sommer set road Cheriton.
I was unable to get details as by then the traffic got busy.
I would like this to be investigated, this could of caused a accident, the driver must of not looked at his side mirror to pull out and was more interested to go of shift, or he had a blind spot and could not see me, but when I was along the side of him going past he would of by then and should of stop, I could not as I was on the wrong side of the road and traffic by hind me.
I wait for your reply.
Please contact me on [email address redacted]
Yours Sincerly

Mr CCapel

Problem History

  • 1 Mr C.Capel reported the issue on FixMyTransport. close 14:08 28 Jan 2012
  • 2 Mr C.Capel wrote to Shepway District Council and Kent County Council close 14:08 28 Jan 2012

    Here is the letter that Mr C.Capel wrote.

    Bus pulling out along side of me and not stopping

    At 13.10 hours on 28th January 2012, I came out of Ahsley Avenue on to Cheriton High Street going towards army camp way, as I was starting to go past a empty bus tail end, the bus pulled off from the bus stop, I was by then along the middle of the bus and I had to go over the other side of the road and increase speed to get past to avoid the bus hitting my car.
    The bus did not stop and by then I manage to get past and get back on to the correct side of the road.
    Lucky for me the traffice was clear due to a ambulance going through the traffic lights at the COOP cross roads and the traffic stopped to let the ambulance through, this happend in seconds.
    The bus driver did not stop at all and he turned in to Sommer set road Cheriton.
    I was unable to get details as by then the traffic got busy.
    I would like this to be investigated, this could of caused a accident, the driver must of not looked at his side mirror to pull out and was more interested to go of shift, or he had a blind spot and could not see me, but when I was along the side of him going past he would of by then and should of stop, I could not as I was on the wrong side of the road and traffic by hind me.
    I wait for your reply.
    Please contact me on [email address redacted]

    Yours Sincerly

    Mr CCapel

  • 3 [email address] responded to Mr C.Capel close 14:10 28 Jan 2012
    Thank you for contacting the Council about this matter.

    Your email will be logged and allocated to the relevant Officer for action.

    Thank you.

    Customer Services
    Shepway District Council

    Email Details:
    --------------
    Subject: Bus pulling out along side of me and not stopping
    Email Received: 28/01/2012 14:10:09
  • 4 [email address] responded to Mr C.Capel close 01:15 29 Jan 2012
    Dear Mr Capel

    Thank you for your email regarding nearly being hit by a bus in Cheriton High Street.

    I have forwarded your email to the Transport Integration department, in order that they can respond to your enquiry.

    For further information regarding this enquiry please contact the department directly, their contact details are [email address].

    Kind Regards,

    Sarah
    Customer service Advisor

    Kent County Council Highways & Transportation
    Telephone: 08458 247 800

    show quoted sections
  • 5 [email address] responded to Mr C.Capel close 09:17 30 Jan 2012
    Dear Mr Capel

    Thank you for your email.

    With regards to your query I would need to refer you to The Police to
    report a road safety issue and possible the Health and Safety Executive.

    I have spoken with our Environmental Health Department who have also
    suggested you contact the bus company direct to make a report of what
    happened.

    The contact details you would need are:

    Police Station: 01622 690690.

    Health and Safety Executive: 0845 300 9923.

    Stagecoach: 0870 243 3711.

    Please do not hesitate to contact me if I can be of further assistance.

    Yours Sincerely

    Jessica Davies
    Customer Services Officer
    Customer Contact
    T: 01303 858660

    Shepway District Council
    Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY
    Telephone: (Switchboard) 01303 853000
    E-mail: [email address]

    Receive your Shepway Council Tax or Business Rates bills electronically
    direct to your email inbox.
    It's easy to apply. Visit our website www.shepway.gov.uk and just click
    on the eBilling links under My Council.
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    direct debit and avoid the hassle of forgotten payment dates.

    -----Original Message-----
    From: Mr C.Capel [mailto:[Improve local bus drivers driving in Shepway email]]
    Sent: 28 January 2012 14:10
    To: Street.Scene
    Subject: Bus pulling out along side of me and not stopping

    Dear Shepway District Council,

    At 13.10 hours on 28th January 2012, I came out of Ahsley Avenue on
    to Cheriton High Street going towards army camp way, as I was
    starting to go past a empty bus tail end, the bus pulled off from
    the bus stop, I was by then along the middle of the bus and I had
    to go over the other side of the road and increase speed to get
    past to avoid the bus hitting my car. The bus did not stop and by
    then I manage to get past and get back on to the correct side of
    the road. Lucky for me the traffice was clear due to a ambulance
    going through the traffic lights at the COOP cross roads and the
    traffic stopped to let the ambulance through, this happend in
    seconds. The bus driver did not stop at all and he turned in to
    Sommer set road Cheriton. I was unable to get details as by then
    the traffic got busy. I would like this to be investigated, this
    could of caused a accident, the driver must of not looked at his
    side mirror to pull out and was more interested to go of shift, or
    he had a blind spot and could not see me, but when I was along the
    side of him going past he would of by then and should of stop, I
    could not as I was on the wrong side of the road and traffic by
    hind me. I wait for your reply. Please contact me on
    [email address]

    Yours Sincerly

    Mr CCapel

    show quoted sections
  • 6 [email address] responded to Mr C.Capel close 09:44 30 Jan 2012
    Dear Mr Capel

    I believe the service you are referring to from your description is
    either the 72 or 73 service, as I believe they both use Somerset Road.
    Unfortunately there is not much I can do as these are both commercial
    operations run by Stagecoach. I have forwarded your email to Stagecoach
    at Folkestone so that they may respond to you directly.

    Kind Regards

    Steven Benjamin

    Public Transport Planner (East Kent)

    Transport Integration
    Gibson Drive, Kings Hill,
    West Malling,
    Kent.
    ME19 4QG

    Tel: 01622 605085
    Int: 5085

    show quoted sections
  • 7The problem report was resent to Stagecoach in East Kent 17:22 30 Jan 2012
  • 8 Myf Nixon commented close 17:24 30 Jan 2012

    Hello Chris,
    FixMyTransport admin here. I've removed your personal email address from this public web page. As it happens, there is no need to include it, since any reply comes directly into your email inbox, as you'll have seen.

    Also, I've forwarded your message on to Stagecoach. The reason for it being sent to the council is that you reported the incident as happening at a bus stop (responsibility of the council) rather than on the route (bus company). I can quite understand why, and we're working on making this distinction clearer.

    I hope Stagecoach reply soon with a decent response, and I'd also advise you to take up the suggestion of making a report to the police.

    anorak
    admin
  • 9 Eastkent Enquiries responded to Mr C.Capel close 07:51 31 Jan 2012
    Good morning,

    Your email has been passed to the operations manager who will
    respond in due course.

    Thank you for Contacting Stagecoach bus company.

    Kind regards
    Chris
    Customer Service Team
    08456 00 22 99

    http://www.stagecoachbus.com/eastkent
    http://www.stagecoachbus.com/eastsussex

    To view our Code of Practice please follow this link:
    http://www.stagecoachbus.com/codeofpract...

    Stagecoach in East Kent & East Sussex, Bus Station, St Georges
    Lane, Canterbury, CT1 2SY

    Registered Office: East Kent Road Car Co Ltd, Daw Bank,
    Stockport, Cheshire SK3 0DU

    (Registered in England & Wales No144585)

    "Mr C.Capel" To [Stagecoach in East Kent problem reporting email]
    <[Improve local bus drivers driving in Shepway email]> cc
    Subject Bus pulling out along side of me and
    30/01/2012 17:22 not stopping

    Dear Stagecoach in East Kent,

    At 13.10 hours on 28th January 2012, I came out of Ahsley
    Avenue on
        to Cheriton High Street going towards army camp way, as I
    was
        starting to go past a empty bus tail end, the bus pulled off
    from
        the bus stop, I was by then along the middle of the bus and
    I had
        to go over the other side of the road and increase speed to
    get
        past to avoid the bus hitting my car. The bus did not stop
    and by
        then I manage to get past and get back on to the correct
    side of
        the road. Lucky for me the traffice was clear due to a
    ambulance
        going through the traffic lights at the COOP cross roads and
    the
        traffic stopped to let the ambulance through, this happend
    in
        seconds. The bus driver did not stop at all and he turned in
    to
        Sommer set road Cheriton. I was unable to get details as by
    then
        the traffic got busy. I would like this to be investigated,
    this
        could of caused a accident, the driver must of not looked at
    his
        side mirror to pull out and was more interested to go of
    shift, or
        he had a blind spot and could not see me, but when I was
    along the
        side of him going past he would of by then and should of
    stop, I
        could not as I was on the wrong side of the road and traffic
    by
        hind me. I wait for your reply. Please contact me on [email
    address
        redacted]

    Yours Sincerly

    Mr CCapel

    show quoted sections
  • 10 Daniel Millis responded to Mr C.Capel close 13:45 31 Jan 2012
    Dear Mr Capel

    I write further to your recent e-mail concerning an incident
    that occured on Cheriton High Street on 28th January 2012. I am
    very sorry that you have found cause to complain.

    I am always most concerned to receive reports of poor driving
    standards. Clearly the safety of our passengers and other road
    users is our first concern and must not be compromised at any
    time. I have now had the chance to investigate this matter and
    from the information you have provided, I have identified the
    driver of the bus in question and you may rest assured that he
    will be required to account for his actions. I have also
    requested the CCTV footage from the bus which may help my
    enquiry.

    Please accept my most sincere apology for this regrettable
    incident and my thanks for taking the time to bring the matter
    to my attention.

    Yours sincerely,

    Danny Millis
    Operations Manager
    Stagecoach East Kent and East Sussex
    Bus Station
    Bouverie Square
    Folkestone
    Kent
    CT20 1BA
    Tel : 01303 212222
    Fax : 01303 212220

    To view our Code of Practice please follow this link:
    http://www.stagecoachbus.com/codeofpract...

    Registered Office - East Kent Road Car Co Ltd
    Daw Bank, Stockport, Cheshire SK3 0DU
    (Registered In England and Wales No. 144585)
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    show quoted sections
  • 11 Mr C.Capel commented close 17:25 24 Mar 2012

    You make a complaint and every company ignores you, even the councils.

    Good service we have for Kent.

  • 12 Mr C.Capel wrote to Stagecoach in East Kent close 17:29 24 Mar 2012

    I made a complaint about a bus driver driving off and making me drive on the other side of the road in Cheriton High Street, I was coming out of Ashley Avenue.

    I have had no feed back or a appolige and out come of my complaint.

    This could of caused a serious accident.

    Please feed information back.

    Thanks

  • 13 Mr C.Capel added an update close 17:30 24 Mar 2012

    I have replied to Stage coach again to ask for information.

  • 14 Mr C.Capel wrote to Shepway District Council close 17:34 24 Mar 2012

    I made a complaint to Stage coach about a bus driver driving off and forceing me to drive on the opposite side of the road as I come out of Ashley Avenue.

    Stage coach has explained they will look in to this?

    I have had no feed back at all and we are now at the end of March, they said they will look at the cctv camera in the vehicle.

    This could of caused a serious accident.

    Please look in to this as you give them a licence to drive these vehciles.

    Thanks

  • 15 Mr C.Capel added an update close 17:34 24 Mar 2012

    I have sent another email to Shepway Council to look in to this again for me.

  • 16 [email address] responded to Mr C.Capel close 17:35 24 Mar 2012
    Thank you for contacting the Council about this matter.

    Your email will be logged and allocated to the relevant Officer for action.

    Thank you.

    Customer Services
    Shepway District Council

    Email Details:
    --------------
    Subject: 28th January 2012 Cheriton High Street bus (Stage Coach)
    Email Received: 24/03/2012 17:34:39
  • 17 Daniel Millis responded to Mr C.Capel close 11:14 26 Mar 2012
    Dear Mr Capel,

    I write further to your recent e-mail concerning an incident
    that occurred in Cheriton High Street on 28th January 2012.

    I have checked my records and I can confirm that I sent you an
    e-mail in this regard on 31st January 2012 to
     [Improve local bus drivers driving in Shepway email]. I can further confirm
    that the driver involved was identified and dealt with in line
    with our company disciplinary process on 9th February 2012.

    I have no hesitation in offering you my most sincere apology for
    this regrettable incident and my thanks for taking the time to
    bring the matter to my attention.

    In the circumstances, I would be most grateful if you could
    confirm your receipt of this e-mail so that I can satisfy myself
    that this matter is now closed.

    Yours sincerely,

    Danny Millis
    Operations Manager
    Stagecoach East Kent and East Sussex
    Bus Station
    Bouverie Square
    Folkestone
    Kent
    CT20 1BA
    Tel : 01303 212222
    Fax : 01303 212220

    To view our Code of Practice please follow this link:
    http://www.stagecoachbus.com/codeofpract...

    Registered Office - East Kent Road Car Co Ltd
    Daw Bank, Stockport, Cheshire SK3 0DU
    (Registered In England and Wales No. 144585)
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    show quoted sections
  • 18 Peter Dixon commented close 22:37 26 Mar 2012

    Hello Mr Capel

    FixMyTransport volunteer here

    To confirm that the matter is closed, please come back to message 17 on the FixMyTransport page and hit the blue button at the bottom of this message marked REPLY TO THIS MESSAGE BY EMAIL.

    http://www.flickr.com/photos/69648850@N03/6790016882/

    Kind regards

    anorak
    admin
  • 19 Mr C.Capel commented close 17:13 27 Mar 2012

    Dear Danny Millis

    Thank you for the reply back, I did not recive the last email I am sure.

    I am not one for getting people in to trouble, is there any way we can prevent this from happning again, I do feel strongley that the bus stops where they are, are to close to Ashley Avenue for allowing cars comeing out.

    Would you be able to ask the local council to move the bus stop further down, or further up, this will prevent other drivers from having incidents.

    Once again thank you for your help and I wait for your reply back.

    Yours sincerly

    Mr C.Capel

  • 20 Daniel Millis responded to Mr C.Capel close 13:18 29 Mar 2012
    Dear Mr Capel

    Although the siting of bus stops is a local authority
    responsibility, we do have the opportunity to offer comment to
    them. The siting of new stops is subject to certain health &
    safety criteria but I believe that the one to which you refer
    has been in situ for many years.

    You may rest assured however, that I will pass your comments on
    to those responsible at my next earliest opportunity.

    Yours sincerely,

    Danny Millis
    Operations Manager
    Stagecoach East Kent and East Sussex
    Bus Station
    Bouverie Square
    Folkestone
    Kent
    CT20 1BA
    Tel : 01303 212222
    Fax : 01303 212220

    To view our Code of Practice please follow this link:
    http://www.stagecoachbus.com/codeofpract...

    Registered Office - East Kent Road Car Co Ltd
    Daw Bank, Stockport, Cheshire SK3 0DU
    (Registered In England and Wales No. 144585)
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    show quoted sections
  • 21 Mr C.Capel added an update close 14:23 30 Mar 2012

    Dear Danny Millis

    I agree this has been in situ for some years, but this doe's not mean it is safe now.

    All near or actuall incidents should be assessed by risk assessments and esculated and put on a risk registra and reported to higher authoritesif class as a high risk.

    Also this does not mean the incidents have been reported to you in the past.

    Your vehicles have got longer, the traffic for this area has increased, these are just some of the environment changes since the bus stop was put in place for this area.

    I would be greatful for you to investigate with the council if required, the council should be informed, due to a member of public incident on the highway.

    I wait for your reply back.

    Yours sincerly

    Mr CCapel

  • 22 Mr C.Capel commented and marked the problem as fixed. close 18:32 06 May 2012

    Questionnaire filled in by problem reporter.

Comment
  • started 28 January 2012
  • supporters 1
Post Office (opposite) bus stop in Cheriton
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