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Ref: FGW 6615481

Dear Mr Snell

Thank you for your recent correspondence regarding the Waiting Room on platform 7at Plymouth station. I am sorry that this was unavailable for use when you were waiting to travel on our 17:54 service to London Paddington on 23 June.

The Waiting Room and Toilet facilities on this platform are currently being re-furbished and receive new seating. This is in line with work in other areas of the station and as a part of this plan, they were scheduled to be closed for a period of 8-9 weeks.

Posters announcing this were in place at the Gateline in the concourse as well as on the platform and I am sorry if you were unaware of this.

Our records show that we have not received any previous contact from you but if you would like to contact us again using the contact address or email address at the head of this email, we would be more than happy to further address your concerns.

Thank you for bringing the matter to my attention and for allowing me an opportunity to respond.

Yours sincerely

Mark Webber
Customer Relations Senior Officer

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First Great Western Limited. Registered in England & Wales No. 05113733.
Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

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