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“Please help me persuade Northern Rail to improve services from Leeds and Sheffield to Kiveton and Retford” – John Erskine


John Erskine

Having used the Airedale and Wharfedale services regularly in the past, services from Sheffield on local trains are a very graphic reminder of how the other half has to live. Clearly, ex-mining communities only deserve third class trains in the view of the great and good of Network Rail and Northern Rail.

Trains overcrowded, slow and only one through connection to Leeds in the morning peak, none in the evening, and poor connections with Leeds trains at Sheffield. If I drive from near Kiveton in the morning, the journey takes me up to 30 minutes less on the M1.

Given the huge volumes of traffic on the Parkway and the A57, there is huge scope for modal shift if the investment was there.

Problem History

  • 1 John Erskine reported the issue on FixMyTransport. close 12:11 31 Aug 2011
  • 2 John Erskine wrote to Northern Rail close 12:11 31 Aug 2011

    Here is the letter that John Erskine wrote.

    Rolling Stock: 17.24 service, 30/8/11

    Why was the train for this service only a single carriage? It meant that the train was very crowded, to the degree that it was difficult for the guard to progress down the train.

  • 3 Customer Relations responded to John Erskine close 12:26 31 Aug 2011
    Dear Customer

    Northern Customer Relations

    Case Reference: NR/221900

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to John Erskine close 18:11 03 Sep 2011
    [Improve services from Leeds and Sheffield to Kiveton and Retford email]
    Northern Rail 221900

    03 September 2011

    Our Reference NR/ 221900

    Dear [Improve services from Leeds and Sheffield to Kiveton and Retford email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    show quoted sections
  • 5 Myf Nixon commented close 16:21 05 Sep 2011

    I see that Northern Rail have acknowledged your thoughts - I wonder if that's the end of it.

    If you'd like to take the issue further, you might want to rally a bit more support on this page - perhaps via Facebook and Twitter if that's your bag, or by sharing the URL with your fellow passengers if you feel brave enough!

    There are other channels to try if you'd like to, and I'll add a couple of email addresses for you to try if you do want to get this matter escalated.

  • 6 Myf Nixon advised John to write to Stuart Andrew MP. close 16:28 05 Sep 2011

    Hi John,

    If you'd like to bring the issue up with your local MP, I notice that he already has some interest in rail, as detailed here:


    I've even drafted the mail for you, although of course you should feel free to edit or overwrite it completely.

    Good luck!

    Myf Nixon

  • 7 Myf Nixon advised John to write to Passenger Focus. close 16:31 05 Sep 2011

    Hi John,

    Just one more suggestion - Passenger Focus are a fabulous organisation who support users who would like to take issues beyond the operators and to a higher level.

    Good luck!

    Myf Nixon

  • 8 John Erskine commented close 23:02 25 Jan 2012

    Over four months on, there's still been no improvement, and no meaningful response from Northern Rail, and no sign of action by South Yorkshire PTE, Notts County Council, Lincolnshire County Council or the SRA. There are some promises of new rolling stock as a result of action by John Mann, M.P. for Bassetlaw, but in the absence of a commitment to cascade Trans-Pennine Express stock post Trans-Pennine electrification I'm not sure how much this will solve.

  • 9 Paul Hollinghurst commented close 23:35 25 Jan 2012

    I notice the Northern franchise is due to be renewed on 15 September 2013 so the start of this process should begin soon. There will be a significantly better opportunity to influence things like plans for train renewal in the period leading up to this. Your list of people and organisations looks like a good list of those that should be having an influence on the process.

    Franchises often have a consultation opportunity which would be published here, but none is mentioned for Northern:
    The franchise tender documents will eventually be posted here, but again nothing yet, and no mention of when:

    I hope you eventually get the improvements you are looking for.

    Paul (FixMyTransport Volunteer)

  • 10 Paul Hollinghurst commented close 00:04 27 Jan 2012

    There is another campaign suggesting Northern investment in trains so it would be worth supporting this as well:
    Paul (FixMyTransport Volunteer)

  • started 31 August 2011
  • supporters 4
Train route between Kiveton Bridge and Sheffield operated by Northern Rail
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