Description

Mark Jones

My partner and I arrived in Milton Keynes to find the Bus Station outside the Rail Station was being re-developed, and there was little to no information available to tell us where to go. Please increase the number of signs telling users like myself where to go for our bus stands during the disruption, and ensure the provision is adequate after the re-development.

Problem History

  • 1 Mark Jones reported the issue on FixMyTransport. close 09:25 31 May 2012
  • 2 Mark Jones wrote to Milton Keynes Council close 09:25 31 May 2012

    Here is the letter that Mark Jones wrote.

    No Information on bus stops outside the station

    My partner and I arrived in Milton Keynes to find the Bus Station outside the Rail Station was being re-developed, and there was little to no information available to tell us where to go. Please increase the number of signs telling users like myself where to go for our bus stands during the disruption, and ensure the provision is adequate after the re-development.

    anorak
    admin
  • 3 Mark Jones wrote to Milton Keynes Council close 16:45 12 Jul 2012

    Dear Sir/Madam.

    Please can you take it upon yourselves to reply to my email dated May 31st? It is now July and as yet I've had no response.

    anorak
    admin
  • 4 Mark Jones added an update close 16:45 12 Jul 2012

    Time to start chasing the Council...

    anorak
    admin
  • 5 Environmental Services Helpline responded to Mark Jones close 16:46 12 Jul 2012
    Your email has been successfully received by the Environmental Services
    Helpline
    Your query will be dealt with as soon as possible.
    Visit the Milton Keynes Council web site at http://www.milton-keynes.gov.uk

    Please consider the environment and don't print this email unless you really need to

    **** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

    The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****
  • 6 Environmental Services Helpline responded to Mark Jones close 16:47 12 Jul 2012
    Good Afternoon,

    Thank you for your email,

    We will log your request for you; please could you send us a copy of the
    original email so we can process your request. Unfortunately we may not
    have received your email.

    Kind Regards,

    Samantha Garner

    Senior Customer Services Agent - Environment

    Mouchel Business Services Group Ltd.

    A Mouchel Company

    Milton Keynes Council

    Civic Offices | 1 Saxon Gate East| Silbury Boulevard | Central Milton
    Keynes | MK9 3EJ

    Tel: +44 (0) 1908 252625

    Fax:+44 (0) 1908 252259

    [Milton Keynes Council problem reporting email]

    www.mouchel.com

    In my absence, please contact:

    Julie Coakley +44(0)1908 254633 (Customer Service Team Leader)

    Antonio Follano +44(0)1908 254588 (Customer Service Team Leader)

    In order to provide services to you we need to record your details,
    which you have the right to see and check. Information may be shared
    with other organisations we work with, and may be used in the detection
    and prevention of crime and fraud. We will process and safeguard your
    details in accordance with the Data Protection Act.

    -----Original Message-----
    From: Mark Jones [mailto:[Improve Signage around the Bus and Rail Station email]]
    Sent: 12 July 2012 16:45
    To: Environmental Services Helpline
    Subject: Re: Improve Signage around the Bus and Rail Station

    Dear Sir/Madam.

    Please can you take it upon yourselves to reply to my email dated May
    31st? It is now July and as yet I've had no response.

    [ PLEASE NOTE: Any reply you send to this message will be sent to Mark
    Jones and will be published online. This message was sent via
    FixMyTransport.com - a not-for-profit service dedicated to helping
    people get public transport problems resolved. To give feedback on
    FixMyTransport, please visit <http://www.fixmytransport.com/feedback>. ]

    Visit the Milton Keynes Council web site at http://www.milton-keynes.gov.uk

    Please consider the environment and don't print this email unless you really need to

    **** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

    The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****
  • 7 Mark Jones wrote to Environmental Services Helpline close 17:25 12 Jul 2012

    Hello Samantha, here is the original email from May 31st:

    No Information on bus stops outside the station

    My partner and I arrived in Milton Keynes to find the Bus Station outside the Rail Station was being re-developed, and there was little to no information available to tell us where to go. Please increase the number of signs telling users like myself where to go for our bus stands during the disruption, and ensure the provision is adequate after the re-development.

    I await your response.

    Mark Jones

    -----Original Message-----

    Good Afternoon,

    Thank you for your email,

    We will log your request for you; please could you send us a copy of the
    original email so we can process your request. Unfortunately we may not
    have received your email.

    Kind Regards,

    Samantha Garner

    Senior Customer Services Agent - Environment

    Mouchel Business Services Group Ltd.

    A Mouchel Company

    Milton Keynes Council

    Civic Offices | 1 Saxon Gate East| Silbury Boulevard | Central Milton
    Keynes | MK9 3EJ

    Tel: +44 (0) 1908 252625

    Fax:+44 (0) 1908 252259

    [Milton Keynes Council problem reporting email]

    www.mouchel.com

    In my absence, please contact:

    Julie Coakley +44(0)1908 254633 (Customer Service Team Leader)

    Antonio Follano +44(0)1908 254588 (Customer Service Team Leader)

    In order to provide services to you we need to record your details,
    which you have the right to see and check. Information may be shared
    with other organisations we work with, and may be used in the detection
    and prevention of crime and fraud. We will process and safeguard your
    details in accordance with the Data Protection Act.

    -----Original Message-----
    From: Mark Jones [mailto:[Improve Signage around the Bus and Rail Station email]]
    Sent: 12 July 2012 16:45
    To: Environmental Services Helpline
    Subject: Re: Improve Signage around the Bus and Rail Station

    Dear Sir/Madam.

    Please can you take it upon yourselves to reply to my email dated May
    31st? It is now July and as yet I've had no response.

    [ PLEASE NOTE: Any reply you send to this message will be sent to Mark
    Jones and will be published online. This message was sent via
    FixMyTransport.com - a not-for-profit service dedicated to helping
    people get public transport problems resolved. To give feedback on
    FixMyTransport, please visit <http://www.fixmytransport.com/feedback>. ]

    Visit the Milton Keynes Council web site at http://www.milton-keynes.gov.uk

    Please consider the environment and don't print this email unless you really need to

    **** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

    The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****

    anorak
    admin
  • 8 Mark Jones added an update close 17:25 12 Jul 2012

    Re-sent original email.

    anorak
    admin
  • 9 Environmental Services Helpline responded to Mark Jones close 17:25 12 Jul 2012
    Your email has been successfully received by the Environmental Services
    Helpline
    Your query will be dealt with as soon as possible.
    Visit the Milton Keynes Council web site at http://www.milton-keynes.gov.uk

    Please consider the environment and don't print this email unless you really need to

    **** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

    The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****
  • 10 Mark Jones commented close 19:16 29 Dec 2012

    There is a big sign outside the station outlining the bus stands and their destinations, the bus stops are well illuminated in high contrasting colours (blue/purple). Overall impression is it is very nicely done.

    anorak
    admin
Comment
  • started 31 May 2012
  • supporters 0
Elder Gate (Stop 25) bus stop in Central Milton Keynes
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