FixMyTransport: Improve the awful service provided by Arriva London on the 184 route

Description

Paul Illes

The 'service' on the 184 bus route (Arriva London) is getting worse. One memorable day in particular, it took over 24 minutes for a bus to turn up! Bearing in mind that for that time of day there was meant to be a bus every 9 to 12 minutes, I think taking more than twice that long is completely unacceptable!! Research online tells me that "This route is classed as high frequency, and as such controllers will endeavour to provide an even service" yet I see no regulation of the service whatsoever. Please, sort it out!

Comment

Problem History

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1 Paul Illes reported the issue on FixMyTransport. close 19:18 20 Jan 2012 #
2 Paul Illes wrote to Transport for London close 19:18 20 Jan 2012 #

Here is the letter that Paul Illes wrote.

Service getting worse

The 'service' on the 184 bus route (Arriva London) is getting worse. One memorable day in particular, it took over 24 minutes for a bus to turn up! Bearing in mind that for that time of day there was meant to be a bus every 9 to 12 minutes, I think taking twice that long is completely unacceptable!! Hefty research online tells me that "This route is classed as high frequency, and as such controllers will endeavour to provide an even service rather than necessarily adhering exactly to the times shown." yet I see no regulation of the service whatsoever. Please sort it out.
3 [email address] responded to Paul Illes close 19:20 20 Jan 2012 #

Thank you for your email. We can now confirm that this has been
received.

For further information about the Surface Transport Complaints
and Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

Problems with roadworks or other street faults? In support of
the Mayor’s Streetworks Code of Conduct to help cut congestion,
please report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

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1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Thank you for your email. We can now confirm that this has been
received.

For further information about the Surface Transport Complaints
and Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

Problems with roadworks or other street faults? In support of
the Mayor’s Streetworks Code of Conduct to help cut congestion,
please report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

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References

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2. http://www.tfl.gov.uk/roadusers/reportas...

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4 Paul Illes asked for advice. close 23:30 18 Apr 2012 #

No actual reply from TfL, London Buses, or Arriva. Any advice please? Thanks.
5 Paul Hollinghurst commented close 01:02 19 Apr 2012 #

Paul,
TfL are usually very reliable at providing replies. I would suggest you select click on 'Reply to this message by email' underneath their acknowledgement at 19:20 on 20th January and remind them that they have not yet responded.
I hope you have some success with this.
Paul (FixMyTransport Volunteer)

anorak

admin
6 Paul Illes added an update close 18:07 19 Apr 2012 #

I have taken the decision to give up on this issue for now, so have marked it as fixed (even though it probably isn't really..). I'll put the 24+ minutes 'incident' down to a one off, but will be closely monitoring the service each time I travel on this route for the time being. The lack of an actual reply speaks volumes to me, though.... Thank you to Paul Hollinghurst for your speedy assistance, it is appreciated and I shall bear your advice in mind for any future issues I report on here.
7 Paul Hollinghurst commented close 22:00 19 Apr 2012 #

Paul,
Thanks for your comments. I hope you find FixMyTransport useful on some future occasion.
Paul (FixMyTransport Volunteer)

anorak

admin