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“Please help me persuade East Midlands Trains to improve the catering facilities at Loughborough” – Andrew May

Description

Andrew May

The station is quite busy after 6, but the little shop that sells hot drinks closes at this time. Shouldn't passengers waiting at the station have better refreshments available?

Problem History

  • 1 Andrew May reported the issue on FixMyTransport. close 22:17 24 Aug 2011
  • 2 East Midlands Trains Feedback responded to Andrew May close 10:10 25 Aug 2011
    Thank you for your feedback. This has been forwarded to the Customer
    Relations team at East Midlands Trains. If you have requested a reply, we
    hope to get back to you within the next 10 working days. You'll definitely
    receive a response within 20 working days though, as per our Passenger's
    Charter.

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 3 Get in Touch responded to Andrew May close 11:32 02 Sep 2011
    Ref: 292280

    Dear Andrew May

    Thank you for your email.

    Please be assured that your comments regarding our service have been passed
    to the relevant team. If you would like to contact us directly with any
    feedback about our service, please email the team at
    [East Midlands Trains problem reporting email]

    Kind regards

    Customer Relations
    East Midlands Trains

    Tel: 08457 125 678 (Option 5, then 3)
    Fax: 0845 6010988
    Email: [East Midlands Trains problem reporting email]

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 4 Myf Nixon commented close 16:36 05 Oct 2011

    Hello Andrew,
    I notice you haven't really had a satisfactory response to your request.
    If you'd like to show there's real demand for this idea, I suggest you get a few friends and colleagues to add their names to your page. Once there's a bit of support I think you'd have more leverage to take the issue to the local paper or get your local councillor on the case.

    anorak
    admin
  • 5 Andrew Wilson commented close 10:32 19 Nov 2011

    Another refusal to use Fixmytransport by EMT

  • 6 Andrew May commented close 22:36 05 Feb 2012

    They are doing a complete revamp of Loughborough Station, so hopefully this will include better refreshment facilities

  • 7 Andrew May added an update close 12:43 03 Jun 2012

    There has been a redevelopment of the area surrounding the station, and an extension of the platform, but not much sign of improvements to the catering facilities

Comment
  • started 24 August 2011
  • supporters 2
Railway Station operated by East Midlands Trains
Problem Reporter
Supporters (2)
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