“Please help me persuade Transport for London to improve the service of the 261 or bring another bus on that route” – Gillian Deal

Description

Gillian Deal

The bus service has been intermittent over the past 4 weeks. 2 particular occasions stand out as being unacceptable: on Thursday 10th November I waited from 4.30pm to 5.10pm for a 261 at Harland Road towards Bromley. I do appreciate this is a peak journey time but that is a very long wait.

The worst example was when I was on my own at Grove Park station waiting for a 261 towards Lewisham again on a Thursday, 17th November. This time I waited from 9.55pm to 10.35pm & there was no problem with the traffic in Bromley as 2 x 126 stopped at that stop while I was waiting. I texted the help number but this could not produce an answer at that time.

Problem History

  • 1 Gillian Deal reported the issue on FixMyTransport. close 11:18 22 Nov 2011
  • 2 Gillian Deal wrote to Transport for London close 11:18 22 Nov 2011

    Here is the letter that Gillian Deal wrote.

    261 40 minute delays

    The bus service has been intermittent over the past 4 weeks. 2 particular occasions stand out as being unacceptable: on Thursday 10th November I waited from 4.30pm to 5.10pm for a 261 at Harland Road towards Bromley. I do appreciate this is a peak journey time but that is a very long wait.

    The worst example was when I was on my own at Grove Park station waiting for a 261 towards Lewisham again on a Thursday, 17th November. This time I waited from 9.55pm to 10.35pm & there was no problem with the traffic in Bromley as 2 x 126 stopped at that stop while I was waiting. I texted the help number but this could not produce an answer at that time.

  • 3 [email address] responded to Gillian Deal close 11:20 22 Nov 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Julian Walker commented close 11:49 22 Nov 2011

    Unfortunately there are long-term roadworks, not in Bromley itself (which is why the 126s are not affected), but in the Bromley Common/Locksbottom area. These are affecting routes which operate in this area, such as the 261.

    anorak
    admin
  • 5 [email address] responded to Gillian Deal close 10:51 16 Dec 2011
    Our Ref:         1009865523

    Date:              16.12.2011

    [email address]

    Dear  Sir or Madam

    Re: Route 261 – Your Complaint

    Thank you for your complaint dated 22 November which you
    submitted via the Transport for London (TfL) website in relation
    to the delays that you have encountered with this bus service. 
    I would very much like to apologise for the difficulties that
    you have experienced.

    I can assure you that we take such issues seriously.  Indeed, we
    understand how important it is for our customers to be provided
    with a reliable service that arrives at the designated bus stops
    to there specified frequency.  Regrettably, due to factors
    outside of our control, this is not always possible.  Such
    issues include, but are not limited to: roadworks, increased
    traffic congestion, bus related incidents, and as we enter the
    colder months which are now upon us, the negative impact that
    adverse weather can play on the running times of our services.

    I have raised the issues you encountered on 17 November with
    Metrobus who operate this service on our behalf.  They have
    assured me that they will do their utmost to ensure to ensure
    that there services operate on time as far as possible, taking
    into account that issues can arise along the route that prevents
    this.  We shall continue to monitor the performance of this
    route.

    I hope that you do not incur any further issues with this
    service.  In the event that you do, please let me know and I
    will be happy to look into any further issues that you wish to
    raise. 

    Yours sincerely

    Benjamin Lyon

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2278206]}
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  • 6 Rob Buckley commented close 21:55 10 Dec 2012

    I try to catch the 261 every Monday from Lewisham station. It's timetabled for 9.50 but is always at least 5 to 10 minutes late, despite this being the bus station

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