Incoming Message

Our ref: 1009442853

Date: 19.09.2011

Dear Mr Mack

Thank you for your feedback form regarding the signage of the
second Oyster card reader at Finsbury Park station. 

The Duty Station Manager is aware of this situation but extra or
catching signage will not really address the issue. During the
rush hour many of our customers are in a hurry and automatically
go to the nearest Oyster reader.

In the interim we'll make announcements to advise customers of
readers and if feasible place an available member of staff un
that area, advising customers that more validators are
available.

On a positive note the Oyster readers will be removed and
replaced with gates in the ticket hall area.   

Do get in touch if you need any help in the future.

Yours sincerely,

Debbie Griffiths
Customer Service Advisor
Customer Service Centre

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To improve our service we would very much like your feedback and
we would be grateful if you would complete our brief and
confidential Customer Satisfaction Survey. To access the survey
[1]click here.

If you wish to contact us with a new or unrelated query or look
at our Frequently Asked Questions, please [2]click here

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References

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1. http://surveymonkey.com/s.asp?u=32217545...
2. https://custserv.tfl.gov.uk/icss_csip/re...(J2EE704339600)ID0870282252DB00318196178529245256End;saplb_*=(J2EE704339600)704339652?secure=on