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Description

Robin Brasher

Gent's toilet has been closed for 28 days. The nearest public toilets are half a mile away. 350,000 people use this station each year. It is used as a railhead for passengers travelling from as far afield as Swanage or Morden. If it had been the female toilets that were out of action they would not have been closed for more than 24 hours and this contravenes the sexual discrimination legislation.Some of the male passengers are elderly with prostate problems which means they may need to use the toilet urgently. Also it has been known for all the toilets to be out of action on a train coming from Waterloo and then male passengers find there are no toilets at Wareham. I accept that there has been a problem with vandalism but this is no greater than at the public toilets at Swanage and Wareham and these are kept open. Will you please reopen the toilets as a matter of urgency, put up a portaloo while the toilets are closed, put up a sign showing where the nearest public toilets are and make sure the toilets are working properly on the trains.

The waiting shelter on the up platform is currently locked and is being used to store a bicycle and bags of salt. Passengers are having to wait for up to half an hour on a platform that is likely to be cold, wet and windy. Will you please reopen the waiting shelter and install heating so passengers can wait in comfort.

There is no ticket machine on the up platform so people arriving by bus have to cross the line or the footbridge to get a ticket and then cross back. The no 40 bus service from Swanage that is timed to connect with the trains is unreliable and often arrives just before the London train so there is little time to get a ticket. Will you please erect a ticket machine on the up platform, make the ticket machines easier to operate and allow people to buy tickets on the train without incurring a penalty? Cross Country Trains do not charge penalty fares and neither should South West Trains.

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Problem History

  • 1 Robin Brasher reported the issue on FixMyTransport. close 08:37 24 Oct 2013
  • 2 Robin Brasher wrote to South West Trains close 08:37 24 Oct 2013

    Here is the letter that Robin Brasher wrote.

    Wareham Station Facilities.

    Gent's toilet has been closed for 28 days. The nearest public toilets are half a mile away. 350,000 people use this station each year. It is used as a railhead for passengers travelling from as far afield as Swanage or Morden. If it had been the female toilets that were out of action they would not have been closed for more than 24 hours and this contravenes the sexual discrimination legislation.Some of the male passengers are elderly with prostate problems which means they may need to use the toilet urgently. Also it has been known for all the toilets to be out of action on a train coming from Waterloo and then male passengers find there are no toilets at Wareham. I accept that there has been a problem with vandalism but this is no greater than at the public toilets at Swanage and Wareham and these are kept open. Will you please reopen the toilets as a matter of urgency, put up a portaloo while the toilets are closed, put up a sign showing where the nearest public toilets are and make sure the toilets are working properly on the trains.

    The waiting shelter on the up platform is currently locked and is being used to store a bicycle and bags of salt. Passengers are having to wait for up to half an hour on a platform that is likely to be cold, wet and windy. Will you please reopen the waiting shelter and install heating so passengers can wait in comfort.

    There is no ticket machine on the up platform so people arriving by bus have to cross the line or the footbridge to get a ticket and then cross back. The no 40 bus service from Swanage that is timed to connect with the trains is unreliable and often arrives just before the London train so there is little time to get a ticket. Will you please erect a ticket machine on the up platform, make the ticket machines easier to operate and allow people to buy tickets on the train without incurring a penalty? Cross Country Trains do not charge penalty fares and neither should South West Trains.

  • 3 South West Trains responded to Robin Brasher close 08:45 24 Oct 2013
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  • 4 Tina Scotney commented close 10:30 29 Oct 2013

    I agree with Robin. The nearest public toilet is a long walk up in Wareham. Some passengers may well be going on to catch the bus to Swanage or other surrounding towns and villages. Also passengers arriving on the number 40 bus may have had quite a long journey already only to have to wait for the train and may have a very uncomfortable wait if the toilets are out of action. A repair to the toilet should be a matter of hours not weeks or months.

    Also the point about the delayed buses, particularly in the summer. Quite often passengers will get off the bus from Swanage and the train is in the station and almost due to leave. The only option is to hop onto the train and buy a ticket on the train or wait for the next one. Passengers do need to be able to buy their ticket on the train.

  • 5 South West Trains responded to Robin Brasher close 13:21 21 Nov 2013
    Mr R Brasher
    Customer Service Centre

    Overline House
    Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    Our ref:1781705

    21 November 2013

    Dear Mr Brasher

    Thank you for your email of 24 October 2013.

    I have referred your concerns to the station manager for Wareham, to obtain
    further information, so that we can provide you with an appropriate
    response. I am sorry that this will delay any resolution whilst I await
    this information.

    Yours sincerely

    Steve Bartlett

    Customer Service Consultant
  • 6 Robin Brasher commented close 10:55 05 Dec 2013

    I have made substantial progress with a local group in persuading South West Trains not only to reopen the up waiting shelter but to make significant improvements including disabled access. The local area manager is very helpful and enthusiastic. This work will start early next year so watch this space. No progress on reopening the gentleman's toilet or installing a ticket machine on the up platform.

  • 7 Robin Brasher asked for advice. close 11:06 05 Dec 2013

    The gentleman's toilet at Wareham Station has been closed for over a month due to vandalism. We have formed a Friends of Wareham Station Action Group who regularly visit the station so vandalism is less likely to occur in future. The area manager said that the toilets are for passengers only. They are not public toilets and members of the public have been using them. The railways are not legally obliged to provide toilets for passengers. One solution would be to put a lock on the toilet that can be opened by inserting a valid ticket. May I pleas have some advice?

  • 8 Robin Brasher commented close 12:20 19 Jan 2014

    Gentleman's toilet is still closed. Sunday 19 January.

  • 9 Robin Brasher commented and marked the problem as fixed. close 20:30 20 Mar 2014

    The Ladies toilet is now a unisex toilet and work will commence shortly to refurbish and open the up waiting shelter. I found it difficult to make any progress but it looks like persistence pays.

Comment
  • started 24 October 2013
  • supporters 3
Wareham Rail Station in Wareham operated by South West Trains
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