“Please help me persuade Northern Rail to improve weekend services in South Liverpool” – Geoff Pottenger

Description

Geoff Pottenger

This weekend a major event tool place on the streets of Liverpool SEA ODYSSEY. This event attracted people from all over the NW, and due to the known issues of access by other modes of transport it was clear that the rail network would be under presssure. I was not allowed to get on my chosen train due to it being very crowded. I was forced to divert to another station to get on another service.
THIS SITUATION SHOULD HAVE BEEN FORESEEN AND LARGER TRAINS WITH HIGHER MAXIMUM CAPACITY USED.
This not only happens during special events, but also every weekend travelling out of Lime Street I am forced into overcrowded passenger compartment sof outdated DMU vehicle with very limited power struggling out of the station and slowly making their way up inclines engine straining.
This situation has to improve if you wish to attract more customers to the network

Problem History

  • 1 Geoff Pottenger reported the issue on FixMyTransport. close 19:19 21 Apr 2012
  • 2 Geoff Pottenger wrote to Northern Rail close 19:19 21 Apr 2012

    Here is the letter that Geoff Pottenger wrote.

    over crowded trains

    This weekend a major event tool place on the streets of Liverpool SEA ODYSSEY. This event attracted people from all over the NW, and due to the known issues of access by other modes of transport it was clear that the rail network would be under presssure. I was not allowed to get on my chosen train due to it being very crowded. I was forced to divert to another station to get on another service.
    THIS SITUATION SHOULD HAVE BEEN FORESEEN AND LARGER TRAINS WITH HIGHER MAXIMUM CAPACITY USED.
    This not only happens during special events, but also every weekend travelling out of Lime Street I am forced into overcrowded passenger compartment sof outdated DMU vehicle with very limited power struggling out of the station and slowly making their way up inclines engine straining.
    This situation has to improve if you wish to attract more customers to the network

  • 3 Customer Relations responded to Geoff Pottenger close 19:21 21 Apr 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/254818

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to Geoff Pottenger close 09:09 24 Apr 2012
    24 April 2012

    Our Reference NR/ 254818

    Dear [Improve weekend services in South Liverpool email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
Comment
  • started 21 April 2012
  • supporters 1
Train route between Liverpool Lime Street and West Allerton operated by Northern Rail
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