Description
Geoff Pottenger
This weekend a major event tool place on the streets of Liverpool SEA ODYSSEY. This event attracted people from all over the NW, and due to the known issues of access by other modes of transport it was clear that the rail network would be under presssure. I was not allowed to get on my chosen train due to it being very crowded. I was forced to divert to another station to get on another service.
THIS SITUATION SHOULD HAVE BEEN FORESEEN AND LARGER TRAINS WITH HIGHER MAXIMUM CAPACITY USED.
This not only happens during special events, but also every weekend travelling out of Lime Street I am forced into overcrowded passenger compartment sof outdated DMU vehicle with very limited power struggling out of the station and slowly making their way up inclines engine straining.
This situation has to improve if you wish to attract more customers to the network
Problem History
- 1 Geoff Pottenger reported the issue on FixMyTransport. close 19:19 21 Apr 2012 #
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2
Geoff Pottenger wrote to Northern Rail
close
19:19 21 Apr 2012
#
Here is the letter that Geoff Pottenger wrote.
over crowded trains
This weekend a major event tool place on the streets of Liverpool SEA ODYSSEY. This event attracted people from all over the NW, and due to the known issues of access by other modes of transport it was clear that the rail network would be under presssure. I was not allowed to get on my chosen train due to it being very crowded. I was forced to divert to another station to get on another service.
THIS SITUATION SHOULD HAVE BEEN FORESEEN AND LARGER TRAINS WITH HIGHER MAXIMUM CAPACITY USED.
This not only happens during special events, but also every weekend travelling out of Lime Street I am forced into overcrowded passenger compartment sof outdated DMU vehicle with very limited power struggling out of the station and slowly making their way up inclines engine straining.
This situation has to improve if you wish to attract more customers to the network
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Dear Customer
Customer Relations
Case Reference: NR/254818
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
Kind regards
Customer Relations Officer
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24 April 2012
Our Reference NR/ 254818
Dear [Improve weekend services in South Liverpool email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Thank you again for taking the trouble to contact me.
Yours sincerely
Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
show quoted sections
Problem Reporter
