Commuter route trains have large amounts of impractical seating. Reducing this would give more space for people standing making journeys more comfortable for more people.
- 1 Steve O'Connell reported the issue on FixMyTransport. close 11:31 01 Sep 2011
Steve O'Connell wrote to South West Trains
11:31 01 Sep 2011
Here is the letter that Steve O'Connell wrote.
I am keen to know why commuter route trains have so much in the way of fixed seating. Many of your carriages have lots of seats, including those banks of 6. These only provide seating for a small percentage of passengers, leaving the small amount of remaining space for those standing to be particularly cramped. The small aisle between the banks of 6 seats also prevents people from easily moving down the carriage, or more importantly back towards the door on a busy train when they need to get off.
Why are these trains not designed more like tubes? An even better design would surely be to have fold up seats along the walls, facing inwards. These would only be used by those passengers needing seats during the rush hour, leaving a lot more space for those standing?
Customer Service Centre
Customer Service Centre
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
[South West Trains problem reporting email]
[increase the amount of standing space on commuter trains. email]
06 September 2011
Thank you for your contact regarding our services. We do welcome
feedback from our customers and have, in line with our franchise
and passenger's charter commitments, established a full range of
agreed channels to contact our customer relations team.
A webform on our website at www.southwesttrains.co.uk
By email to [South West Trains problem reporting email]
By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.
By telephone 0845 6000 650 option 4
There are also established representative bodies which deal with
unresolved complaints from our passengers.
For the London Area the organisation is London Travelwatch
For the remainder of our area the organisation is Passenger Focus
To allow us to follow our agreed processes, would you please
advise our customer to use one of the established methods of
contact to obtain a full response to their concerns.
Stagecoach South Western Trains
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