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“Please help me persuade Network Rail to increase the brightness on the ticket gates at Victoria Rail station” – Jon Hill


Jon Hill

The little screens on the ticket gates with a red cross or green arrow which tell you which way the gate is operating are often very difficult to see, especially in bright sunshine, until you're practically at the gate. At busy times this often the cause of congestion, I think.

Turn up the brightness, perhaps?

Problem History

  • 1 Jon Hill reported the issue on FixMyTransport. close 19:17 31 Aug 2011
  • 2 Jon Hill wrote to Network Rail close 19:17 31 Aug 2011

    Here is the letter that Jon Hill wrote.

    Screens (green arrow or red cross) on tickets gates are very faint

    Coming in/out of platforms 1-7 is often impeded by not being able to see in which direction a ticket is operating until you are almost on top of it. The green arrow or red cross are extremely faint and are nearly impossible to see if the sun (thanks to the fantastic new roof) is shining.

    Any chance of turning up the brightness or fitting sun shades to them?

  • 3 James Wharton commented close 19:06 01 Sep 2011

    You are quite right in wanting clearer signals. I think this is a problem at a lot of stations, not just here.

    A good move in the long term would be to install overhead screens with arrows. These would be similar to motorway gantry signals - and these work efficiently already. These would have several advantages: they would be visible over crowds' heads, they could be customised with messages, and they could be bright LCD screens with polarising filters to block sunlight. The cost for small screens bought in bulk is not too great.

    Another alternative would be to completely cordon off the wrong station entry routes with one-way-only tape barriers, but this could result in fire exit problems.

  • 4 CRHQ responded to Jon Hill close 17:23 02 Sep 2011
    Dear Mr Hill

    Thank you for contacting Network Rail.

    The ticket gates between platforms 1 - 7 are operated by Southeastern Trains. I have therefore passed your e-mail to their customer service team by the following webform:

    For future reference, one of our dedicated Community Relations teams would be more than happy to assist you with any enquiries. To enable us to collate all the information required to investigate thoroughly, please speak to our National Helpline on 08457 11 41 41. One of our customer service advisors will be able to supply you with a unique reference number and explain the next steps in dealing with your request.

    Please note that our National Helpline operates 24 hours a day, 7 days a week and 365 days a year. If you would prefer to get in touch via email then please visit the 'contact us' section on our website using the following link:

    Kind regards

    Brian Wortman
    Communications Manager
    Network Rail

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  • started 31 August 2011
  • supporters 3
London Victoria Rail Station in Victoria
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