“Please help me persuade Southern to increase the number of carriages on the 07.04 Crawley to London Victoria train” – Sue Young

Description

Sue Young

I travel daily to London Victoria from Crawley on the 07.04 train, which starts at Bognor Regis. The number of carriages has gradually been reduced so that a busy commuter train from the south coast into London now only has eight carriages. When you take account of the first class sections, this is probably reduced even further. By the time the train arrives at Crawley, it is already full, with people standing as there are no seats available. This is all the more galling, given the exorbitant amount that Southern charges for an annual season ticket. The train also then stops at Three Bridges, Gatwick and Horley before proceeding non-stop to East Croydon. Could someone please explain the reasons why an eight-carriage and not a 12-carriage train is used for this journey.

On a separate topic, I would be interested to learn why it is necessary to have the aircon blasting away on this line when the outside temperature is hovering around the 15-18 degree mark. At this level, particularly when the weather conditions are wet/damp, the aircon is really not warrranted. Rather, the reverse is true - some form of heat would be preferable.

Thank you. I look forward to receiving your comments.

Sue Young

Problem History

  • 1 Sue Young reported the issue on FixMyTransport. close 15:12 10 Jul 2012
  • 2 Sue Young wrote to Southern close 15:12 10 Jul 2012

    Here is the letter that Sue Young wrote.

    Lack of carriages

    I travel daily to London Victoria from Crawley on the 07.04 train, which starts at Bognor Regis. The number of carriages has gradually been reduced so that a busy commuter train from the south coast into London now only has eight carriages. When you take account of the first class sections, this is probably reduced even further. By the time the train arrives at Crawley, it is already full, with people standing as there are no seats available. This is all the more galling, given the exorbitant amount that Southern charges for an annual season ticket. The train also then stops at Three Bridges, Gatwick and Horley before proceeding non-stop to East Croydon. Could someone please explain the reasons why an eight-carriage and not a 12-carriage train is used for this journey.

    On a separate topic, I would be interested to learn why it is necessary to have the aircon blasting away on this line when the outside temperature is hovering around the 15-18 degree mark. At this level, particularly when the weather conditions are wet/damp, the aircon is really not warrranted. Rather, the reverse is true - some form of heat would be preferable.

    Thank you. I look forward to receiving your comments.

    Sue Young

  • 3 Southern Railways Customer Services responded to Sue Young close 15:17 10 Jul 2012
    Dear Sir/Madam,
    Thank you for your email. Your reference number is
    [53332-1341929796]

    We appreciate you taking the time to contact us. We aim to
    respond in full to your enquiry within 7 days. Please note that
    if you have sent us a Delay Repay claim, our team will aim to
    respond within 28 days. If you have sent us a Refund claim, our
    team will aim to respond within 10 days.

    Kind Regards,
    Southern Customer Services

    Reminder of your message:

    ----------------------------------------------------------------

    Dear Southern,

    I travel daily to London Victoria from Crawley on the 07.04
    train,
    which starts at Bognor Regis. The number of carriages has
    gradually
    been reduced so that a busy commuter train from the south coast
    into London now only has eight carriages. When you take account
    of
    the first class sections, this is probably reduced even further.
    By
    the time the train arrives at Crawley, it is already full, with
    people standing as there are no seats available. This is all the
    more galling, given the exorbitant amount that Southern charges
    for
    an annual season ticket. The train also then stops at Three
    Bridges, Gatwick and Horley before proceeding non-stop to East
    Croydon. Could someone please explain the reasons why an
    eight-carriage and not a 12-carriage train is used for this
    journey.

    On a separate topic, I would be interested to learn why it is
    necessary to have the aircon blasting away on this line when the
    outside temperature is hovering around the 15-18 degree mark. At
    this level, particularly when the weather conditions are
    wet/damp,
    the aircon is really not warrranted. Rather, the reverse is true
    -
    some form of heat would be preferable.

    Thank you. I look forward to receiving your comments.

    Sue Young

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Crawley and London Victoria

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Sue Young and will be published online. This message was sent
    via
    FixMyTransport.com - a not-for-profit service dedicated to
    helping
    people get public transport problems resolved. If there is a
    more
    appropriate email address for messages about this type of
    problem,
    please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [1]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Southern Railways Customer Services responded to Sue Young close 09:12 11 Jul 2012
    Dear Sue

    Thank you for contacting us on 10 July 2012 concerning the
    overcrowding on our services.

    We understand that travelling on a crowded train can be an
    unpleasant experience and we are working with the Department for
    Transport to increase capacity where we can.

    We operate the maximum number of trains we can during peak times
    and deploy all our carriages, save those undergoing essential
    maintenance. For the type of operation we have, there is no
    practical way of limiting the number of people choosing to board
    a particular train. Often, people will join the first carriage
    available to them which may be far busier than another carriage
    further along the platform. We do encourage passengers to use
    the whole length of the train via onboard and station
    announcements.

    We are able to fairly accurately measure the passenger loadings
    on each of our services and we use this data to decide how best
    to deploy our fleet. We have a limited number of carriages
    available to us, but we have been able to take advantage of some
    cascaded rolling stock which has enabled us to increase capacity
    from December 2011.

    The Rail regulatory bodies, the Office of Rail Regulation (ORR)
    and the Rail Safety Standards Board (RSSB) set the safety
    standards on which we base our operations. There are regulatory
    standards for train construction and passenger loadings, and
    these are monitored, reviewed and reported to the regulators who
    ensure that compliance is met.

    Please be assured that you will notice less overcrowding by late
    2013 as we have purchased 100 plus carriages and expect delivery
    of them in early 2013. These will then be deployed on routes
    where crowding is a major issue as well as using them to
    lengthen short formation services where platform lengths allow.
    The heating system on our trains is designed to maintain an
    ambient temperature on around 21 degrees Celsius. Each vehicle
    is controlled and supplied independently so, in the event of a
    malfunction in one coach, the coaches either side should
    continue to work. If you find the heating is not working in one
    particular carriage, the next carriage may be a more comfortable
    temperature.

    If you experience the problem again, you can help us identify
    any defects by noting the time of the journey, as well as the
    carriage you were sitting in. Each carriage has a unique number
    displayed on the exterior and often on the interior above the
    internal interconnecting doors.

    If you wish to contact us further regarding your query, please
    contact our Customer Service team directly at
    [1][Southern problem reporting email], by phone on 08451 27 29 20 or
    in writing to:
    Southern Customer Services
    PO Box 3021
    Bristol
    BS2 2BS
    quoting ticket number [53332-1341929796] on all communication.

    For the latest travel information, why not follow us on Twitter
    @southernrailUK and @GatwickExpress

    Kind regards

    Matt West
    Southern Customer Services

    Your message :

    Dear Southern,

    I travel daily to London Victoria from Crawley on the 07.04
    train,
    which starts at Bognor Regis. The number of carriages has
    gradually
    been reduced so that a busy commuter train from the south coast
    into London now only has eight carriages. When you take account
    of
    the first class sections, this is probably reduced even further.
    By
    the time the train arrives at Crawley, it is already full, with
    people standing as there are no seats available. This is all the
    more galling, given the exorbitant amount that Southern charges
    for
    an annual season ticket. The train also then stops at Three
    Bridges, Gatwick and Horley before proceeding non-stop to East
    Croydon. Could someone please explain the reasons why an
    eight-carriage and not a 12-carriage train is used for this
    journey.

    On a separate topic, I would be interested to learn why it is
    necessary to have the aircon blasting away on this line when the
    outside temperature is hovering around the 15-18 degree mark. At
    this level, particularly when the weather conditions are
    wet/damp,
    the aircon is really not warrranted. Rather, the reverse is true
    -
    some form of heat would be preferable.

    Thank you. I look forward to receiving your comments.

    Sue Young

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Crawley and London Victoria

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Sue Young and will be published online. This message was sent
    via
    FixMyTransport.com - a not-for-profit service dedicated to
    helping
    people get public transport problems resolved. If there is a
    more
    appropriate email address for messages about this type of
    problem,
    please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
Comment
  • started 10 July 2012
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Train route between Crawley and London Victoria operated by Southern
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