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“Please help me persuade First Capital Connect to install a handrail over Bowes Park station bridge” – Chris Jenkinson

Description

Chris Jenkinson

I am writing on behalf of elderly people in Bowes Park, who have requested that a handrail be installed along the bridge over Bowes Park station, to assist them to safely cross the bridge.

During freezing weather, especially when there is snow or ice, some elderly people find it particularly difficult - as well as dangerous - to walk over the bridge due to the slope, and often have to turn to passers-by for assistance.

Thank you,

Chris Jenkinson
Liberal Democrat campaigner in Bounds Green

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Problem History

  • 1 Chris Jenkinson reported the issue on FixMyTransport. close 13:12 10 Mar 2013
  • 2 Chris Jenkinson wrote to First Capital Connect close 13:12 10 Mar 2013

    Here is the letter that Chris Jenkinson wrote.

    Handrail along Bowes Park station bridge

    I am writing on behalf of elderly people in Bowes Park, who have requested that a handrail be installed along the bridge over Bowes Park station, to assist them to safely cross the bridge.

    During freezing weather, especially when there is snow or ice, some elderly people find it particularly difficult - as well as dangerous - to walk over the bridge due to the slope, and often have to turn to passers-by for assistance.

    Thank you,

    Chris Jenkinson
    Liberal Democrat campaigner in Bounds Green

  • 3 First Group Response responded to Chris Jenkinson close 13:18 10 Mar 2013
    Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days.

    We are currently experiencing high volumes in contact and this may impact our ability to respond as quickly as we would like. Please accept our apologies for any delays in our responses.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [First Capital Connect problem reporting email]
  • 4 FCC Customer Relations responded to Chris Jenkinson close 18:58 02 Apr 2013
    FREEPOST RRBR-REEJ-KTKY
    Customer Relations
    First Capital Connect
    PO Box 443
    Plymouth
    PL4 6WP
    Tel: 0845 0264700
    Fax: 0845 6769904
    Website: www.firstcapitalconnect.co.uk

    Ref: 7009594

    Dear Chris Jenkinson

    Thank you for contacting us to share your suggestions about improving our service. I note your concern regarding the installation of handrails along the bridge over Bowes Park station.

    We are keen to identify areas where we can further improve our service and customer feedback is a valuable source of information. Your comments have been logged and forwarded to relevant department for their consideration.

    We will, wherever possible, incorporate your comments into our service and thank you once again for sharing your views with us.

    Yours sincerely

    Rizwan Shaikh
    Customer Relations Advisor

    Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

    First Capital Connect Limited. Registered in England & Wales No. 05281077.
    Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
  • 5 Chris Jenkinson wrote to FCC Customer Relations close 20:47 02 Apr 2013

    Dear Rizwan Shaikh,

    Thank you for your email, and for passing it on to the relevant department.

    Could you set out what the relevant department is, how to contact them, how they will use the feedback, and when I can expect a substantive response from that department as to when you are expecting to install a handrail along the bridge over Bowes Park station?

    Best wishes,

    Chris

  • 6 First Group Response responded to Chris Jenkinson close 20:54 02 Apr 2013
    Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days.

    We are currently experiencing high volumes in contact and this may impact our ability to respond as quickly as we would like. Please accept our apologies for any delays in our responses.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [First Capital Connect problem reporting email]
  • 7 FCC Customer Relations responded to Chris Jenkinson close 19:01 15 Apr 2013
    FREEPOST RRBR-REEJ-KTKY
    Customer Relations
    First Capital Connect
    PO Box 443
    Plymouth
    PL4 6WP
    Tel: 0845 0264700
    Fax: 0845 6769904
    Website: www.firstcapitalconnect.co.uk

    Ref: 7043367

    Dear Chris Jenkinson

    Thank you for your further email of 2 April 2013.

    I understand that you want to know how your feedback will be used to improve our service. I would like to inform you that we have logged the Suggestion earlier and have forwarded it to the station manager for their information. Please be advised that as this has been forwarded by Customer Relations we won't get a contact back from them to update you on any improvement.

    Thank you once again for getting in touch.

    Yours sincerely

    Manish Molasi
    Customer Relations Advisor

    Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

    First Capital Connect Limited. Registered in England & Wales No. 05281077.
    Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
  • 8 Chris Jenkinson asked for advice. close 19:44 21 Apr 2013

    Would welcome advice on next steps.

Comment
  • started 10 March 2013
  • supporters 3
Bowes Park Rail Station in Wood Green operated by First Capital Connect
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