“Please help me persuade Southern to install at least one more ticket machine in Streatham Hill station.” – Nick Wood

Description

Nick Wood

Streatham Hill is a busy commuter station that has two windows from which to buy tickets, neither of which are able to carry out Oyster transactions.

Instead, Oyster users join a long queue for the single ticket machine - one of those really complicated ones (but that's a rant for another day) - that is able to cater to them.

So what you have is a situation where two monosyllabic booth jockeys spend every rush hour turning away the vast majority of customers, who are left to queue up at the one ticket machine they can use, in order to spend slightly less than the small fortune it costs were they to purchase a paper ticket.

On their return from work, passengers can look forward to lining up for the bottleneck created by the small number of barriers installed in a ticket hall that could comfortably accommodate double the number that have been fitted.

But it's OK, because in its extremely finite wisdom, the powers that be took the liberty of installing an information terminal - a jumped-up PC with a metal QWERTY keyboard and a baffling user interface - so that 'Generation Y' can pretend they're in a Bladerunner remake every time they want to know when the next train to Victoria is due to arrive. That's when it hasn't crashed.

If they installed just one more ticket machine - just one - trying to buy a ticket, also known as giving Southern some money, might becomes an experience that's one up from purgatory.

Problem History

  • 1 Nick Wood reported the issue on FixMyTransport. close 11:55 31 Aug 2011
  • 2 Nick Wood wrote to Southern close 11:55 31 Aug 2011

    Here is the letter that Nick Wood wrote.

    Station facilities at Streatham Hill

    Where do I begin?

    Let's see. Streatham Hill is a busy commuter station that has two windows from which to buy tickets, neither of which are able to carry out Oyster transactions.

    Instead, Oyster users join a long queue for the single ticket machine - one of those really complicated ones (but that's a rant for another day) - that is able to cater to them.

    So what you have is a situation where two monosyllabic booth jockeys spend every rush hour turning away the vast majority of customers, who are left to queue up at the one ticket machine they can use, in order to spend slightly less than the small fortune it costs were they to purchase a paper ticket.

    On their return from work, passengers can look forward to lining up for the bottleneck created by the small number of barriers installed in a ticket hall that could comfortably accommodate double the number that have been fitted.

    But it's OK, because in its extremely finite wisdom, the powers that be took the liberty of installing an information terminal - a jumped-up PC with a metal QWERTY keyboard and a baffling user interface - so that 'Generation Y' can pretend they're in a Bladerunner remake every time they want to know when the next train to Victoria is due to arrive. That's when it hasn't crashed.

    How about instead you put in just one more ticket machine - just one - so that trying to buy a ticket, also known as giving Southern some money, becomes an experience that's slightly less worse than the post-pay purgatory system currently in place?

  • 3 Southern Railways Customer Services responded to Nick Wood close 12:00 31 Aug 2011
    Dear Sir/Madam,
    We have received your query with reference number
    [1771-1314788424].

    Thank you for your email.
    Thank you for your enquiry, we appreciate you taking the time to
    contact us. We aim to respond in full to your enquiry within 5
    working days.
    You can also contact us by phone (08451 27 29 20), fax (08451 27
    29 30) or in writing (Southern Customer Services, PO Box 3021,
    Bristol, BS2 2BS). You can also submit a webform at:
    [1]www.southernrailway.com/your-journey/contact-us/contact-us-form

    Kind Regards,
    Southern Customer Services

    Reminder of your message

    ----------------------------------------------------------------

    Dear Southern,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem at Streatham Hill Rail Station

    -----------------

    From: Nick Wood, <[Install at least one more ticket machine in Streatham Hill station. email]>

    Subject: Station facilities at Streatham Hill

    Details:

    Where do I begin?

    Let's see. Streatham Hill is a busy commuter station that has
    two
    windows from which to buy tickets, neither of which are able to
    carry out Oyster transactions.

    Instead, Oyster users join a long queue for the single ticket
    machine - one of those really complicated ones (but that's a
    rant
    for another day) - that is able to cater to them.

    So what you have is a situation where two monosyllabic booth
    jockeys spend every rush hour turning away the vast majority of
    customers, who are left to queue up at the one ticket machine
    they
    can use, in order to spend slightly less than the small fortune
    it
    costs were they to purchase a paper ticket.

    On their return from work, passengers can look forward to lining
    up
    for the bottleneck created by the small number of barriers
    installed in a ticket hall that could comfortably accommodate
    double the number that have been fitted.

    But it's OK, because in its extremely finite wisdom, the powers
    that be took the liberty of installing an information terminal -
    a
    jumped-up PC with a metal QWERTY keyboard and a baffling user
    interface - so that 'Generation Y' can pretend they're in a
    Bladerunner remake every time they want to know when the next
    train
    to Victoria is due to arrive. That's when it hasn't crashed.

    How about instead you put in just one more ticket machine - just
    one - so that trying to buy a ticket, also known as giving
    Southern
    some money, becomes an experience that's slightly less worse
    than
    the post-pay purgatory system currently in place?

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Streatham Hill Rail Station

    Easting: 530270.0

    Northing: 172685.0

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [Install at least one more ticket machine in Streatham Hill station. email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
    not-for-profit
    service dedicated to helping people get public transport
    problems
    resolved. If there is a more appropriate email address for
    messages
    about this type of problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd. Registered
    in England under number: 06574965 Registered offices: 3rd Floor,
    41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Southern Railways Customer Services responded to Nick Wood close 13:05 12 Sep 2011
    Dear Sir/Madam,

    Thank you for contacting us.

    I am sorry to hear you are not entirely satisfied with the
    ticketing facilities at Streatham Hill station.

    At our stations we always aim to provide the adequate ticketing
    facilities to ensure our customers do not need to que
    excessively.  We will monitor our queuing times and aim to make
    sure that you do not have to wait for more than three minutes
    before being served and no more than five minutes at peak
    (busier) times.

    If the feedback from our customers tells us this is not the case
    we recognise it needs to be looked into. Therfore, I have passed
    your comments to the management at Streatham Hill for further
    investigation.

    Thank you for bringing this to our attention.

    If you wish to contact us further regarding your query then
    please contact our Customer Service team directly at:
    [1][Southern problem reporting email] or by phone on 08451 27 29 20 or
    in writing to Southern Customer Services, PO Box 3021, Bristol,
    BS2 2BS quoting ticket number [1771-1314788424] on all
    communication.

    Alternatively please use the contact us page You can also submit
    a webform at:
    [2]www.southernrailway.com/your-journey/contact-us/contact-us-form
    quoting your ticket number.

    Kind regards,

    Marcin Balawender
    Southern Customer Services

    Your message :

    Dear Southern,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem at Streatham Hill Rail Station

    -----------------

    From: Nick Wood, <[Install at least one more ticket machine in Streatham Hill station. email]>

    Subject: Station facilities at Streatham Hill

    Details:

    Where do I begin?

    Let's see. Streatham Hill is a busy commuter station that has
    two
    windows from which to buy tickets, neither of which are able to
    carry out Oyster transactions.

    Instead, Oyster users join a long queue for the single ticket
    machine - one of those really complicated ones (but that's a
    rant
    for another day) - that is able to cater to them.

    So what you have is a situation where two monosyllabic booth
    jockeys spend every rush hour turning away the vast majority of
    customers, who are left to queue up at the one ticket machine
    they
    can use, in order to spend slightly less than the small fortune
    it
    costs were they to purchase a paper ticket.

    On their return from work, passengers can look forward to lining
    up
    for the bottleneck created by the small number of barriers
    installed in a ticket hall that could comfortably accommodate
    double the number that have been fitted.

    But it's OK, because in its extremely finite wisdom, the powers
    that be took the liberty of installing an information terminal -
    a
    jumped-up PC with a metal QWERTY keyboard and a baffling user
    interface - so that 'Generation Y' can pretend they're in a
    Bladerunner remake every time they want to know when the next
    train
    to Victoria is due to arrive. That's when it hasn't crashed.

    How about instead you put in just one more ticket machine - just
    one - so that trying to buy a ticket, also known as giving
    Southern
    some money, becomes an experience that's slightly less worse
    than
    the post-pay purgatory system currently in place?

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Streatham Hill Rail Station

    Easting: 530270.0

    Northing: 172685.0

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [Install at least one more ticket machine in Streatham Hill station. email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
    not-for-profit
    service dedicated to helping people get public transport
    problems
    resolved. If there is a more appropriate email address for
    messages
    about this type of problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd. Registered
    in England under number: 06574965 Registered offices: 3rd Floor,
    41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [3]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
    3. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 5 Cosmo Johnson commented close 16:06 19 Sep 2011

    According to Southern, they will be installing a second ticket machine at some point during October:
    http://www.southernrailway.com/southern/news/southern-installs-new-ticket-vending-machines-across-its-south-london-network/

  • 6 Nick Wood added an update close 13:27 16 Jul 2012

    So they installed a new ticket machine at the station, & for a fleeting moment I thought it was all going to be OK. However, the new machine can't do Oyster transactions! It has had a sign advertising 'Oyster coming soon!' for a few months now, but as far as I'm concerned the extra machine has resolved pricesly nothing.

Comment
  • started 31 August 2011
  • supporters 4
Streatham Hill Rail Station in Streatham Hill operated by Southern
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