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“Please help me persuade East Coast to install better ticket machines” – Simon Brandon

Description

Simon Brandon

Yesterday I went to Kings Cross station to collect some tickets I had booked for a future journey. I was collecting return tickets for two people so there were a few tickets but not a large amount. Unfortunately the new ticket machines in the departures area at Kings Cross don't seem to be able to cope with even this number of tickets as several of them couldn't fit into the drop bucket and as I tried to retrieve them they were pulled back into the machine. After finding a member of staff who was able to help, the machine was opened up and the rest of the tickets fell out. This member of staff was then in demand by other customers who had experience similar problems with the ticket machines.

Given that Kings Cross is a key intercity station, it seems odd that the ticket machines installed there cannot cope with passengers collecting several tickets at once. The machines in the old ticket office in what is now the arrivals section never had this problem and I would call for them to be installed in the new departures section.

Problem History

  • 1 Simon Brandon reported the issue on FixMyTransport. close 22:11 08 May 2012
  • 2 Simon Brandon wrote to East Coast close 22:11 08 May 2012

    Here is the letter that Simon Brandon wrote.

    Collecting tickets at the ticket machines in Kings Cross

    Yesterday I went to Kings Cross station to collect some tickets I had booked for a future journey. I was collecting return tickets for two people so there were a few tickets but not a large amount. Unfortunately the new ticket machines in the departures area at Kings Cross don't seem to be able to cope with even this number of tickets as several of them couldn't fit into the drop bucket and as I tried to retrieve them they were pulled back into the machine. After finding a member of staff who was able to help, the machine was opened up and the rest of the tickets fell out. This member of staff was then in demand by other customers who had experience similar problems with the ticket machines.

    Given that Kings Cross is a key intercity station, it seems odd that the ticket machines installed there cannot cope with passengers collecting several tickets at once. The machines in the old ticket office in what is now the arrivals section never had this problem and I would call for them to be installed in the new departures section.

  • 3 Customer Relations Mailbox responded to Simon Brandon close 22:15 08 May 2012
    Thank you for contacting the East Coast Customer Relations
    department.  As stated within our East Coast Passenger's
    Charter, we aim to respond to all written correspondence within
    10 working days.

    If your enquiry is time critical, such as lost property please
    do not hesitate to contact us on 08457 225333 (Option 3), Monday
    to Sunday 07:00-22:00 and we will of course be happy to help.

    Thank you again for contacting East Coast.

    Regards

    Customer Relations Team

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  • 4 East Coast CR responded to Simon Brandon close 21:27 15 May 2012
    East Coast

    Freepost

    RSRJ-LJCX-GHST

    Plymouth

    PL4 5AB

    Tel: 08457 225 333

    Email: [email address]

    Website: www.eastcoast.co.uk

    Ref: EC-0120508-WJW

    Dear Customer

    Thank you for contacting East Coast Trains via
    [1]www.fixmytransport.com. 

    In order for us to resolve your enquiry could you please contact
    East Coast Customer Relations direct on 08457 225 333.
    Alternatively you can also contact us via email at
    [2][East Coast problem reporting email] or visit [3]www.eastcoast.co.uk.

    We look forward to hearing from you.

    Yours sincerely

    Peter Wilkes
    Customer Relations Advisor
    East Coast

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  • 5 East Coast Customer Relations responded to Simon Brandon close 20:16 14 Nov 2012
    East Coast Customer Relations

    Freepost RSRJ-LJCX-GHST

    Plymouth

    PL4 6AB

    Tel: 08457 225 333

    Email: [East Coast problem reporting email]

    Website: www.eastcoast.co.uk

    Ref: EC121106BGGQ

    Dear Customer

    Thank you for contacting East Coast Trains via
    www.fixmytransport.com.

    In order for us to resolve your enquiry could you please contact
    East Coast Customer Relations direct on 08457 225 333.
    Alternatively you can also contact us via email at
    [1][East Coast problem reporting email]  or visit [2]www.eastcoast.co.uk.

    We look forward to hearing from you.

    Yours sincerely

    Kieran Jones

    Customer Relations Advisor

    East Coast

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    **********************************************************************

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Comment
  • started 8 May 2012
  • supporters 2
London Kings Cross Rail Station in King's Cross
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