“Please help me persuade Northern Rail to let the morning train from Settle run on time!” – Sarah George

Description

Sarah George

Yet again the 07:30 from Settle to Leeds was 20 minutes late this morning due to being stuck behind a freight train. We have been promised that the passenger trains will be given priority, but this is the second time this has happened in a week. Some of us are in danger of losing our jobs for consistent late arrival!

Problem History

  • 1 Sarah George reported the issue on FixMyTransport. close 08:15 29 Sep 2011
  • 2 Sarah George wrote to Northern Rail close 08:15 29 Sep 2011

    Here is the letter that Sarah George wrote.

    Consistently late morning service

    Yet again the 07:30 from Settle to Leeds was 20 minutes late this morning due to being stuck behind a freight train. We have been promised that the passenger trains will be given priority, but this is the second time this has happened in a week. Some of us are in danger of losing our jobs for consistent late arrival!

  • 3 Customer Relations responded to Sarah George close 08:21 29 Sep 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/225806

    Thank you for taking the time to contact Northern, the train
    company serving commmunities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

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  • 4 Northern Rail responded to Sarah George close 11:14 30 Sep 2011
    [Let the morning train from Settle run on time! email]
    Northern Rail 225806

    30 September 2011

    Our Reference NR/ 225806

    Dear [Let the morning train from Settle run on time! email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

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Comment
  • started 29 September 2011
  • supporters 1
Train route between Settle and Shipley operated by Northern Rail
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