FixMyTransport: let train doors open at stations.

Description

Joe Reddington

let train doors open at stations.

Comment

Problem History

Expand All Collapse all

1 Joe Reddington reported the issue on FixMyTransport. close 20:08 03 Sep 2011 #
2 Joe Reddington wrote to South West Trains close 20:08 03 Sep 2011 #

Here is the letter that Joe Reddington wrote.

Doors should open at stations

Tried to get off the train at egham. 15min ago. Unfortunately the doors would not open (on at least four coaches it turns out) and train left without letting us off (didn't let anyone on either) fortunately the doors did open at the next station, which was useful, but not ideal because I don't live near this one. Would you mind allowing train doors to open in future? There are quite a few people standing on this platform that had no intention of doing so today. Cheers, Joe
3 South West Trains responded to Joe Reddington close 20:20 03 Sep 2011 #

show quoted sections

----------------------------------------------------------------------------
-------------------------------------------------------------------

Thank you!...

...... for your email to South West Trains' customer relations. This email
facility is for your comments, suggestions and complaints regarding the
service we provide.

If you would like information about train times and fares please contact
National Rail Enquiries on 08457 48 49 50 (24 hours) or visit
www.nationalrail.co.uk.

If you wish to book a rail ticket or check availability please contact
South West Trains' Customer Service Centre on 0845 6000 650 (24 hours) or
visit www.southwesttrains.co.uk.

We will respond as soon as possible to your comments. Our promised response
time is covered by South West Trains' Passengers' Charter. The Charter
states that "we aim to provide a full reply within 20 working days" We
will normally be able to respond much quicker than this but, at busy times,
it may be necessary to work within this timescale.

Please do not respond to this email as it has been sent automatically from
an unattended mail box.

----------------------------------------------------------------------------
----------------------------------------------------------------------

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

hide quoted sections
4 Myf Nixon commented close 16:41 05 Sep 2011 #

That sounds very annoying! Well done for keeping a bit of a sense of humour about it...

anorak

admin
5 South West Trains responded to Joe Reddington close 09:30 07 Sep 2011 #

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]

[let train doors open at stations. email]

Our ref:1638141

07 September 2011
Dear Sirs

Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have, in line with our franchise and passenger's charter
commitments,
established a full range of agreed channels to contact our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with unresolved
complaints
from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

To allow us to follow our agreed processes, would you please advise our
customer to use
one of the established methods of contact to obtain a full response to
their concerns.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]

[let train doors open at stations. email]

Our ref:1638141

07 September 2011
Dear Sirs

Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have, in line with our franchise and passenger's charter
commitments,
established a full range of agreed channels to contact our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with unresolved
complaints
from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

To allow us to follow our agreed processes, would you please advise our
customer to use
one of the established methods of contact to obtain a full response to
their concerns.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group
6 Myf Nixon commented close 11:46 07 Sep 2011 #

Hi again Joe,

We're aware that Southwest Trains are asking for all FMT issues to be rerouted through their webform. We're making contact and hope that we'll be able to persuade them of the benefits of more direct correspondence on here.

Meanwhile, we'd very much like to be kept up to date with your issue, so please do come back and update this page when you have a response.

anorak

admin