“Please help me persuade South West Trains to let train doors open at stations. ” – Joe Reddington

Description

Joe Reddington

let train doors open at stations.

Problem History

  • 1 Joe Reddington reported the issue on FixMyTransport. close 20:08 03 Sep 2011
  • 2 Joe Reddington wrote to South West Trains close 20:08 03 Sep 2011

    Here is the letter that Joe Reddington wrote.

    Doors should open at stations

    Tried to get off the train at egham. 15min ago. Unfortunately the doors would not open (on at least four coaches it turns out) and train left without letting us off (didn't let anyone on either) fortunately the doors did open at the next station, which was useful, but not ideal because I don't live near this one. Would you mind allowing train doors to open in future? There are quite a few people standing on this platform that had no intention of doing so today. Cheers, Joe

  • 3 South West Trains responded to Joe Reddington close 20:20 03 Sep 2011
    ----------------------------------------------------------------------------
    -------------------------------------------------------------------

    Thank you!...

    ...... for your email to South West Trains' customer relations. This email
    facility is for your comments, suggestions and complaints regarding the
    service we provide.

    If you would like information about train times and fares please contact
    National Rail Enquiries on 08457 48 49 50 (24 hours) or visit
    www.nationalrail.co.uk.

    If you wish to book a rail ticket or check availability please contact
    South West Trains' Customer Service Centre on 0845 6000 650 (24 hours) or
    visit www.southwesttrains.co.uk.

    We will respond as soon as possible to your comments. Our promised response
    time is covered by South West Trains' Passengers' Charter. The Charter
    states that "we aim to provide a full reply within 20 working days" We
    will normally be able to respond much quicker than this but, at busy times,
    it may be necessary to work within this timescale.

    Please do not respond to this email as it has been sent automatically from
    an unattended mail box.

    ----------------------------------------------------------------------------
    ----------------------------------------------------------------------

    The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

    The opinions expressed in this email are those of the sender and not necessarily those of the company.

    While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

    Stagecoach South Western Trains Limited
    Registered in England and Wales 5599788
    Registered office: Friars Bridge Court
    41-45 Blackfriars Road
    London SE1 8NZ
    A part of the Stagecoach Group

    hide quoted sections
  • 4 Myf Nixon commented close 16:41 05 Sep 2011

    That sounds very annoying! Well done for keeping a bit of a sense of humour about it...

    anorak
    admin
  • 5 South West Trains responded to Joe Reddington close 09:30 07 Sep 2011
    Fixmytransport.Com

    Stagecoach South Western Trains
    Customer Service Centre
    Overline House, Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    [let train doors open at stations. email]

    Our ref:1638141

    07 September 2011
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome feedback
    from our
    customers and have, in line with our franchise and passenger's charter
    commitments,
    established a full range of agreed channels to contact our customer
    relations team.

    A webform on our website at www.southwesttrains.co.uk

    By email to [South West Trains problem reporting email]

    By post to –
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with unresolved
    complaints
    from our passengers.

    For the London Area the organisation is London Travelwatch
    www.londontravelwatch.org.uk

    For the remainder of our area the organisation is Passenger Focus
    www.passengerfocus.org.uk

    To allow us to follow our agreed processes, would you please advise our
    customer to use
    one of the established methods of contact to obtain a full response to
    their concerns.

    Regards
    Jan Ledbyrne
    Stagecoach South Western Trains

    The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

    The opinions expressed in this email are those of the sender and not necessarily those of the company.

    While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

    Stagecoach South Western Trains Limited
    Registered in England and Wales 5599788
    Registered office: Friars Bridge Court
    41-45 Blackfriars Road
    London SE1 8NZ
    A part of the Stagecoach Group
  • 6 Myf Nixon commented close 11:46 07 Sep 2011

    Hi again Joe,

    We're aware that Southwest Trains are asking for all FMT issues to be rerouted through their webform. We're making contact and hope that we'll be able to persuade them of the benefits of more direct correspondence on here.

    Meanwhile, we'd very much like to be kept up to date with your issue, so please do come back and update this page when you have a response.

    anorak
    admin
Comment
  • started 3 September 2011
  • supporters 0
Train route between Egham and Feltham operated by South West Trains
Problem Reporter
Top of page