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“Please help me persuade Brighton & Hove Bus and Coach Company to let us use the Key Card for singles as well as Day Savers” – Myf Nixon

Description

Myf Nixon

Hello,

I am pleased with the new 'Key' smartcards, but extremely disappointed that they can only be used for day saver tickets. Please could you tell me whether it will also be possible to use them for single journeys in the future?

I'm sure many other passengers are like me - I don't always know whether my day's journeys will involve one bus or more. For example, the first time I used the card, I took a single journey, then found there was no convenient bus home to get my young daughter home in time for bed, and took a taxi instead.

I'd like the smart card to be smart enough to calculate, in a case like this, that it should only deduct a single fare. Surely that's possible?

Problem History

  • 1 Myf Nixon reported the issue on FixMyTransport. close 15:49 10 May 2012
  • 2 Myf Nixon wrote to Brighton & Hove Bus and Coach Company close 15:49 10 May 2012

    Here is the letter that Myf Nixon wrote.

    Why doesn't The Key pass deal with singles?

    Hello,

    I am pleased with the new 'Key' smartcards, but extremely disappointed that they can only be used for day saver tickets. Please could you tell me whether it will also be possible to use them for single journeys in the future?

    I'm sure many other passengers are like me - I don't always know whether my day's journeys will involve one bus or more. For example, the first time I used the card, I took a single journey, then found there was no convenient bus home to get my young daughter home in time for bed, and took a taxi instead.

    I'd like the smart card to be smart enough to calculate, in a case like this, that it should only deduct a single fare. Surely that's possible?

    anorak
    admin
  • 3 Myf Nixon commented close 15:54 10 May 2012

    I hate to be cynical (yes I do) but I can't help noticing that this is a very easy way for the bus company to make money. To be honest, the Key website is pretty hard to find information on, so I reckon that it won't immediately be clear to many passengers that the card can only be used for saver tickets.

    anorak
    admin
  • 4 Miles Cheverton commented close 15:57 10 May 2012

    Here here, the new system is inflexible in the extreme and an example of a company digitally designing and implementing what they already do, rather than what their customers want.

    I want a flexible ticket I can drop £20 on and then use as I want, when I want.

  • 5 Myf Nixon commented close 16:04 10 May 2012

    Thanks Miles, that's exactly what I'm talking about!

    anorak
    admin
  • 6 Tom Coady commented close 16:37 10 May 2012

    I assume this smart card has nothing to do with and can't be integrated with the so useful southern "key smartcard"? http://www.southernrailway.com/smart-card/faq/how-can-i-get-a-key-smartcard/8/

  • 7 Myf Nixon commented close 16:49 10 May 2012

    Argh, Tom, I have no idea, but it doesn't seem like a very good idea for them both to have the same name if they're unrelated.

    anorak
    admin
  • 8 Dave H commented close 23:06 10 May 2012

    I'd understood that since are both Go Ahead Keycards, and the Keycard is a corporate product from Newcastle to Newhaven there shiould be some corporate structure.

    By far the best card in the UK is that offered by Go Northeast, due I suspect to the hand of the late Peter Huntley in shaping it.

    Deal here is you scrap your car with Go Northeast and get twice its scrap value credited to Keycard (which gets you a 40%(?) discount on fares purchased electronically - so effectively nearly 1 year f free travel) PLUS free membership (but you have to register) for the City bikeshare scheme (Scratchbikes) and the City car share scheme (Commonwheels), and soon to have interoperability with Tyne & Wear Metro. A 1-stop shop for all your travel. The MP for Lewes will be delighted, but also sad that his local operator hasn't joined up the dots yet.

  • 9 Dave H commented close 23:10 10 May 2012

    Meant to add that I did ask this question at last Southern Stakeholder briefing and advised they expect to be linking up. Might be worth checking corporate annual report to see how keycards are rolling out across UK. I gather the W&D/Solent/Vectis are doing a co-ordinated roll-out.

    But that chalk & cheese applies to rail as well. Compare London Midland twitter and apps for phone with offerings from Southern and Southeastern....

  • 10 Tom Coady commented close 09:00 11 May 2012

    Fascinating info, thanks Dave. I thought I might be on a bit of a red herring but hopefully the broader point is that we should be using one card everywhere for any fare type?

    Love the Huntley scrap scheme: we could use a combination of carrots and sticks to convert the dozens of cars that make up a typical bus journey.

    I don't understand why the Southern roll out is so slow if they're recycling existing tech: the existing system for online sales followed by physical collection is inadequate.

  • 11 Myf Nixon commented close 15:09 21 Jun 2012

    I have heard nothing from Brighton and Hove Bus company.

    anorak
    admin
  • 12 Paul Perrin commented close 09:41 21 Jul 2012

    I think the keycard is a complete con. Loading 'tickets' onto a card makes nosense at all. It would make more sense if it held 'credit' that you could use as you needed/wanted it, but I already have a cards for that... credit and debit cards!

    I believe:Oyster cards track your journeys and at the end of the day charge you whatever the cheapest fair would have been. One trip gets you charged a single, three or more get you charged a day pass etc... this ensures the customer gets the best price. Good for traveller and fair for provider.

    The council should be ensuring residents get the best deal, but given their shady approach to parking meter charges, I don't hold out much hope...

  • 13 Myf Nixon commented close 09:16 23 Jul 2012

    I completely agree, Paul. No response from B&H buses, either.

    anorak
    admin
  • 14 Myf Nixon commented close 10:24 06 Aug 2012

    No response from Brighton and Hove buses.

    anorak
    admin
  • 15 Tom Coady commented close 08:46 07 Aug 2012

    Is BH bus self aware? Last time I spoke to their senior managers they said they had no idea about their twitter parody persona's existence.

  • 16 Miles Cheverton commented close 08:59 07 Aug 2012

    I'd be surprised if they had a phone line in the office let alone an internet connection.

  • 17 Myf Nixon commented close 09:02 07 Aug 2012

    B&H buses did respond to the first problem I sent them via FixMyTransport (in fact they have the distinction of being the very first operator to do so on the then brand new site), but none since then.

    I am waiting for a few more FMT reports to be sent that aren't from me, so that I can chase them up without it looking like a personal vendetta.

    anorak
    admin
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