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Paul Goldsworthy

A Couple of Years Ago we had Brand New low floor buses operating on route 40, now we have gone back to the older buses and the New buses have gone on the route 1/54, and why can`t we have raised kerbs at bus stops, there is a lot of elderly people and parents with prams/puschairs that use the bus around Lawrence Weston that find it very difficult to get on/off of a bus

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Problem History

  • 1 Paul Goldsworthy reported the issue on FixMyTransport. close 16:10 30 Aug 2011
  • 2 Paul Goldsworthy wrote to Bristol City Council close 16:10 30 Aug 2011

    Here is the letter that Paul Goldsworthy wrote.

    Low Floor Bus

    Why is it that a Couple of Years Ago we had Low Floor Double Decker Buses operating Route 40. Now we Seem to have lost the low floor buses. yet all the other routes seem to get new buses but route 40 seems to go without new buses always.

  • 3 A2B Customer Services responded to Paul Goldsworthy close 16:17 30 Aug 2011
    Thank you, your enquiry has been received by the Bristol City Council Neighbourhoods Customer Services Centre. We aim to respond to all emails within 10 working days. If the matter is an emergency creating a danger to life or limb, or risking serious damage to property, please call the number below.

    In future if you wish to order any new bin/box or report a missed collection you can do this online at www.bristol.gov.uk/recycling. Refuse bins and recycling containers will be delivered within 10 working days.

    If you require a reply in another format, such as large print, audio, or in a language other than English please let us know.

    The Customer Services Centre is open between 8.30am and 6.00pm weekdays (except Bank Holidays):

    Telephone us - (0117) 922 2100
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    When the office is closed please report emergencies on (0117) 922 2050.

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  • 4 Paul Goldsworthy added an update close 16:22 30 Aug 2011

    Thank you, your enquiry has been received by the Bristol City Council Neighbourhoods Customer Services Centre. We aim to respond to all emails within 10 working days. Lets see What Happens The Usual excuses i Expect.

  • 5 Myf Nixon commented close 16:28 30 Aug 2011

    Good luck - if they used to have these buses then it must be possible to get them back! I know from experience how useful the low floor buses are.

    anorak
    admin
  • 6 Joe Escobar Hodgkinson commented close 17:11 30 Aug 2011

    What has this got to do with Bristol City Council? From what I can gather this is a commercially operated service without any QBP or alternative service agreement?

  • 7 Myf Nixon commented close 09:22 31 Aug 2011

    We had a response from Cllr Tim Kent, via Twitter!

    "we are currently installing raised curbs on 10 routes most already have low floor buses will check 40"

    So watch this space.

    anorak
    admin
  • 8 Tom Steinberg commented close 19:28 07 Sep 2011

    Hi Myf, Paul,

    Have you heard anything else from Cllr Kent?

    Tom

    anorak
    admin
  • 9 Paul Goldsworthy commented close 20:00 07 Sep 2011

    No Reply from from Cllr Tim Kent as yet.

  • 10 Myf Nixon commented close 09:48 08 Sep 2011

    No, I've heard nothing more. he seems very active on Twitter as @cllrtimkent so it may be worth giving him a nudge there.

    anorak
    admin
  • 11 Myf Nixon commented close 12:03 08 Sep 2011

    I've @d him on Twitter (or whatever the right term is).

    anorak
    admin
  • 12 Paul Goldsworthy commented close 15:37 09 Sep 2011

    A Reply from cllrtimkent the 40 will run on one of our upgraded corridors so will upgrade to low floors

  • 13 Passenger Transport responded to Paul Goldsworthy close 09:48 12 Sep 2011
    Dear Mr Goldsworthy

    Thank you for your recent e mail.

    Service no 40 is a commercial service I have therefore forwarded your enquiry to First so they may reply to you.

    Yours sincerely

    Richard Skinner
    Bristol City Council
    Passenger Transport Division

    show quoted sections
  • 14 Paul Goldsworthy added an update close 10:31 03 Oct 2011

    Still Waiting For a Reply From First.

  • 15The problem report was resent to First Bristol 11:24 03 Oct 2011
  • 16 Myf Nixon commented close 11:25 03 Oct 2011

    OK, Paul, just to make extra sure, I've forwarded your original email from here as well.

    anorak
    admin
  • 17 [email address] responded to Paul Goldsworthy close 15:41 03 Nov 2011
    Dear Ms Goldsworthy,

    Thank you for your E-Mail. Thank you for contacting us by E-mail on 5 October. I was sorry to learn about the problems that you experienced when trying to board the service 40. First is committed to providing unhindered access to buses for all of our customers regardless of any disability or mobility impairment they may have. At the current time around a third of our fleet of buses are low floor vehicles, which allow ease of access.

    The Disability Discrimination Act regulations mean that all of our vehicles will be required to be low floor by 2015 and we continue to work towards this by gradually replacing all vehicles which fail to reach this standard, with a view to having all non-low floor buses replaced as soon as possible.

    I do hope that despite your disappointment you will continue to travel with First and thank you again for bringing this matter to our attention.

    If you need anything further please do not hesitate to contact us by replying to this e-mail and quoting the reference:98408

    Regards,
    First Customer Services
  • 18 Paul Goldsworthy added an update close 16:40 03 Nov 2011

    Thank you for your E-Mail. Thank you for contacting us by E-mail on 5 October. I was sorry to learn about the problems that you experienced when trying to board the service 40. First is committed to providing unhindered access to buses for all of our customers regardless of any disability or mobility impairment they may have. At the current time around a third of our fleet of buses are low floor vehicles, which allow ease of access. The Disability Discrimination Act regulations mean that all of our vehicles will be required to be low floor by 2015 and we continue to work towards this by gradually replacing all vehicles which fail to reach this standard, with a view to having all non-low floor buses replaced as soon as possible. I do hope that despite your disappointment you will continue to travel with First and thank you again for bringing this matter to our attention.

  • 19 Paul Goldsworthy commented and marked the problem as fixed. close 17:50 26 Jan 2012

    Questionnaire filled in by problem reporter.

  • 20 Paul Goldsworthy added an update close 14:00 19 Jun 2013

    New Bus Shelter And Raised Kerb Installed

Comment
  • started 30 August 2011
  • supporters 1
Badenham Grove bus stop in Lawrence Weston
Problem Reporter
Supporters (1)
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