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“Please help me persuade ScotRail to lower the ticket prices, it is now beyond a joke.” – Richie Brown

Description

Richie Brown

I have now been travelling on the same line for 13 years, The cost of my ticket has always accelerated faster than anything else I have had to purchase on a regular basis.

To be honest I can no longer continue to pay the ridiculous cost of the train fare and I will now be starting a carpool since it will now be cheaper to travel with 4 people in a car, it's just a simple solution, previously the con's outweighed the pro's but to be honest I wouldn't mind sitting in traffic for he same length of time I'd be sitting on a train and I also wouldn't have to stand at peak times.

The bottom line is that the train is too expensive, it's pathetic, it's basically a license to print money.

Problem History

  • 1 Richie Brown reported the issue on FixMyTransport. close 09:30 13 Mar 2012
  • 2 Richie Brown wrote to ScotRail close 09:30 13 Mar 2012

    Here is the letter that Richie Brown wrote.

    Increasing Prices

    I have now been travelling on the same line for 13 years, The cost of my ticket has always accelerated faster than anything else I have had to purchase on a regular basis.

    To be honest I can no longer continue to pay the ridiculous cost of the train fare and I will now be starting a carpool since it will now be cheaper to travel with 4 people in a car, it's just a simple solution, previously the con's outweighed the pro's but to be honest I wouldn't mind sitting in traffic for he same length of time I'd be sitting on a train and I also wouldn't have to stand at peak times.

    The bottom line is that the train is too expensive, it's pathetic, it's basically a license to print money.

  • 3 First Group Response responded to Richie Brown close 09:44 13 Mar 2012
    Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

    Please note that you will not be able to respond direct to this email.

    Whatever the weather, check your journey before you travel @ www.Scotrail.co.uk.

    Check out our new traffic alerts on our homepage for 'at-a-glance' view of live running information and sign up for our iphone app. You can also follow us on Twitter.
  • 4 Scotrail Customer Relations responded to Richie Brown close 10:58 15 Mar 2012
    ScotRail
    Customer Relations
    PO Box 7030
    Fort William
    PH33 6WX

    Tel: 08456 015 929
    Fax: 01397 708 239

    Our Ref: SR6473423

    Dear Mr Brown

    Thank you for your email dated 13 March 2018.

    As a Train Operating Company, we want to keep our customers happy.

    We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

    We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

    We encourage our customers to contact us directly to help give them the service they expect and deserve.

    Thank you for contacting ScotRail. Should you need to reply to this email, please respond to [ScotRail problem reporting email].

    Yours sincerely

    Colin Powers
    Customer Relations Advisor

    First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

    First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
Comment
  • started 13 March 2012
  • supporters 1
Train route between Airdrie and Glasgow Queen Street LL operated by ScotRail
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