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“Please help me persuade Northern Rail to maintain the steps at Marsden train station and install lifts” – Steven Tuck

Description

Steven Tuck

Two out of the threes platforms are only accessible via steel steps which make it impossible for wheel chair users and dangerous for people with push chairs to access. The stairs are very poorly maintained and trecherous in all but perfect weather conditions. Despite numerous accidents and petitions Network Rail refuse to acknowledge this situation.

http://colnevalleylibdems.org.uk/en/article/2011/497756/almost-1000-people-have-signed-marsden-train-station-steps-petition-injured-resident-and-councillor-to-travel-to-london-for-audience-with-government-transport-minister

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Problem History

  • 1 Steven Tuck reported the issue on FixMyTransport. close 12:57 08 Sep 2011
  • 2 Steven Tuck wrote to Northern Rail close 12:57 08 Sep 2011

    Here is the letter that Steven Tuck wrote.

    Access to the train station

    Two out of the threes platforms are only accessible via steel steps which make it impossible for wheel chair users and dangerous for people with push chairs to access. The stairs are very poorly maintained and trecherous in all but perfect weather conditions. Despite numerous accidents and petitions Network Rail refuse to acknowledge this situation.

    http://colnevalleylibdems.org.uk/en/article/2011/497756/almost-1000-people-have-signed-marsden-train-station-steps-petition-injured-resident-and-councillor-to-travel-to-london-for-audience-with-government-transport-minister

  • 3 Customer Relations responded to Steven Tuck close 13:00 08 Sep 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/223028

    Thank you for taking the time to contact Northern, the train
    company serving commmunities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Myf Nixon commented close 13:51 08 Sep 2011

    My goodness, that story you linked to is amazing: "a quarter of Marsden's adult population" have signed the petition but nothing has been done?

    I hope FMT can help demonstrate that public demand and get things changed.

    anorak
    admin
  • 5 Fiona Weir commented close 22:50 08 Sep 2011

    Good on ya for keeping on at this! I might have some of the old letters and petitions we collected back in 2008 or whenever it is, if they ever look like they might come in handy!

  • 6 Fiona Weir commented close 23:33 08 Sep 2011

    I once got abandoned on platform 2, and was stuck for about 20 mins before someone came along and helped me up with my toddler, pushchair and shopping :(
    And I once rescued a woman whose high heel shoe had got stuck in the little corrugated iron holes...
    And I have caught children from falling down the steps a couple of times...

  • 7 Myf Nixon commented close 09:41 09 Sep 2011

    This is just remarkable! Almost farcical when you hear of the concrete examples Fiona gives.

    anorak
    admin
  • 8 Myf Nixon advised Steven to write to Huddersfield Examiner. close 09:50 09 Sep 2011

    Hi Steven,

    It sounds like this issue has been given some publicity in the past, but I'm guessing the local newspapers might be interested, especially given the extreme examples and statistics that are starting to be gathered on this page.

    This is the email address for the Huddersfield Examiner, if you'd like to bring it to their attention. I've drafted an email text, which you can overwrite or edit as you prefer.

    Good luck!

    Myf Nixon

    anorak
    admin
  • 9 Myf Nixon advised Steven to write to Oldham Evening Chronicle. close 09:54 09 Sep 2011

    Hi again Steven,

    There's also the Oldham Evening Chronicle.

    Good luck!

    Myf Nixon

    anorak
    admin
  • 10 Steven Tuck added an update close 12:48 09 Sep 2011

    Thank you for the email suggestions. I've now sent the one you kindly drafted for my to the Huddersfield Examiner.

  • 11 Steven Tuck wrote to Oldham Evening Chronicle following Myf Nixon's advice. close 12:51 09 Sep 2011

    I wondered whether you might be interested in covering the issue of the dilapidated steps at Marsden Station as a considerable number of people from Greenfield to use it the station to get to Huddersfield and Leeds.

    Over 1,000 people have signed a petition for their replacement - over a quarter of Marsden's adult population - but despite numerous accidents Network Rail refuse to acknowledge this situation.

    I have now used the new site FixMyTransport.com to set up a campaign page to try to rally more support (http://www.fixmytransport.com/campaigns/maintain-the-steps-at-marsden-train-station-and-in).

    Concrete examples are already being listed there, for example of a mother stranded with her toddler, unable to get up the dangerous steps, children tumbling down the steps, and a woman getting her heel stuck.

    I think this is an issue your readers would be interested in and it'd be a great service to the people of Marsden if your publication could hold Northern Rail to account.

  • 12 Steven Tuck added an update close 12:52 09 Sep 2011

    Emailed the Oldham Chronicle

  • 13 Steven Tuck wrote to Huddersfield Examiner following Myf Nixon's advice. close 12:52 09 Sep 2011

    I wondered whether you might be interested in covering the issue of the dilapidated steps at Marsden Station.

    Over 1,000 people have signed a petition for their replacement - over a quarter of Marsden's adult population - but despite numerous accidents Network Rail refuse to acknowledge this situation.

    I have now used the new site FixMyTransport.com to set up a campaign page to try to rally more support (http://www.fixmytransport.com/campaigns/maintain-the-steps-at-marsden-train-station-and-in).

    Concrete examples are already being listed there, for example of a mother stranded with her toddler, unable to get up the dangerous steps, children tumbling down the steps, and a woman getting her heel stuck.

    I think this is an issue your readers would be interested in and it'd be a great service to the people of Marsden if your publication could hold Northern Rail to account.

  • 14 Steven Tuck added an update close 12:54 09 Sep 2011

    Emailed The Huddersfield Examiner.

    Thanks to FixMyTransport for all the help

  • 15 Shaun Beckingham commented close 13:22 09 Sep 2011

    I have regularly reported this issue to Northern Rail and Transpennine Express, they either ignore the correspondance or respond to a different query.

    When my children were 1 and 3 (now 4 and 6) I first reported the difficulty in leaving one child in a pram on the road side whilst assisting the other child to the platform and then having to leave them there un-assisted to fetch the first child.

    Since then I have slipped twice due to bent steps with no tred, having reported this I did not even get a coutesy call. Last year I requested a risk assessment and correspondance in how this mattter is being dealt with but got no joy. Tried to use the Freedom of Information act but they are excempt.

    Instead of addressing the issue they paint the hand rails during rush hour, what planet are they on? Whilst fairs increase, shareholders get there payments we get a station on decline with discrimination against staff and passengers who are old, disabled and young!

    If we manage to get anywhere with this it would also be nice to have a working tanoy for more than three months, a monitor showing arrvials/departures, ticket facilities and even staff.

  • 16 Myf Nixon commented close 13:41 09 Sep 2011

    Brilliant, Steven, let's see if you can get some attention.

    anorak
    admin
  • 17 Myf Nixon commented close 13:51 09 Sep 2011

    One more thing, for those of us watching this unfold, miles away from Marsden - I'd love to see a photo of the stairs in question. I have some extreme images in my mind right now!

    anorak
    admin
  • 18 Northern Rail responded to Steven Tuck close 15:30 18 Sep 2011
    [Maintain the steps at Marsden train station and install lifts email]
    Northern Rail 223028

    18 September 2011

    Our Reference NR/ 223028

    Dear Mr Tuck

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 19 Myf Nixon commented close 11:22 19 Sep 2011

    Thanks for the photos - wow! They are much longer flights than I'd been envisioning.

    Is that Northern Rail's entire reply, then, do we think?

    anorak
    admin
  • 20 Dave H commented close 12:51 19 Sep 2011

    On level crossings and I believ on other rialway premises the Health & Safety at Work Act provides for reporting of incidents and dangerous occurrences (regulations) RIDDOR and this applies to both employees and non-employees on the site. Network Rail was recently criticised for the level of under-reporting for staff injuries and dangerous incidents, as this is very much a yardstick to assess where action is needed.

    Falls and injuries and dangerous potentially injurious incidents should be logged. For a level crossing that can usually be done by picking up the phone (if it is labelled and you can find it) or dialling Network Rail 08457 11 41 41, and for many stations - possibly Marsden - there are push button help points. Press the CALL button and make a report then & there, and your conversation should be recorded in addition to getting a report logged.

    Many platforms are now covered by CCTV - this system normally rewrites every 7-14 days, so you have to act with the minimum of delay to secure any pictures. However you are entitled to a copy of any recording on which you appear - will have offline chat with MyF about this, as I believe you may have to pay a small fee to make this request, through an officially prescribed protocol.

    Meantime it is worth going out with a tape measure to check how irregular the risers (step-up) and goings (level bits) are on the steps. I used to build temporary theatres and the real problem was in building emergency exit stairs, with scaffolding tread couplers. The proper stairs had to slope at just under 34 degrees with uniform riser height, and a going that would take a full footprint, and the test was to run up & down the flight and see if any riser mis-match made you stumble. Your eye and feet become very sensitised to even the smallest difference. There was (maybe still is) a step near the top of a flight of steps at Glasgow's Charing Cross station that has caught me out a couple of times - it is barely 1 cm different in height from the others but it is just sufficient to make you slip, especially if placing a big thrust on the leg to carry a case up the steps. Note also that for new stairways there should also be regular landings so you never fall the whole distance on a long flight of steps, although adapting some historic locations may not be possible

  • 21 Steve Bentley commented close 13:51 19 Sep 2011

    Suspect that's all the reply you'll get, it's much like the one they sent me on a different issue. I don't think Northern want to engage with FMT :(

  • 22 Pete Toon commented close 15:40 19 Sep 2011

    I came back from Manchester and a friend had to have her husband come and help her up the steps with toddler in pushchair and walking youngster.

    If he was not available, I would of course, gladly have helped, putting children, mother and innocent passer by at risk of injury.

    This issue prevents us using the train with twin toddlers, for obvious reasons.

    Come on Northern, at least give a valid 'excuse'.

  • 23 Steven Tuck added an update close 10:39 08 Nov 2011

    Ignoring that fact that the weakness of the steps has contributed to them bending, this morning two workmen were attempting to bend them back into shape... by trying to push them back up using a car jack. They were also trying to use a piece of wood as a makeshift spirit level!

  • 24 Myf Nixon commented close 10:50 08 Nov 2011

    Unbelievable. I wonder how much some new steps would actually cost.

    anorak
    admin
  • 25 Myf Nixon commented close 11:12 15 Nov 2011

    Perhaps Marsden could ask Sittingbourne how much a new footbridge would cost:

    http://trainwatch.co.uk/forums/viewtopic.php?f=61&t=685

    (danger, these photos may provoke envy among the residents of Marsden).

    anorak
    admin
  • 26 Pete Toon commented close 19:47 15 Nov 2011

    Very jealous, they're all trendy and 'southern'.

  • 27 Peter Dixon commented close 11:07 31 Dec 2011

    Hello Steve

    With the repairs that Network Rail have made, how are the steps looking at the moment?

    I am tempted to suggest writing to West Yorkshire Metro and even suggest an FoI to them to find out what correspondence has been done between them and other important stakeholders (station users, Network Rail, Northern Rail)

    Kind regards

    FMT Volunteer

    anorak
    admin
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  • started 8 September 2011
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Marsden Rail Station in Marsden operated by Northern Rail
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