“Please help me persuade East Midlands Trains to make Beeston Train Station accessible to disabled people” – Dean Thomas

Description

Dean Thomas

This station is not accessible and only staffed by one person during peak times!

Problem History

  • 1 Dean Thomas reported the issue on FixMyTransport. close 15:01 23 Feb 2012
  • 2 Dean Thomas wrote to East Midlands Trains close 15:01 23 Feb 2012

    Here is the letter that Dean Thomas wrote.

    Access for Disabled People & Buggies etc

    This station is not accessible and only staffed by one person during peak times!

  • 3 East Midlands Trains Feedback responded to Dean Thomas close 15:05 23 Feb 2012
    Thank you for your feedback. This has been forwarded to the Customer
    Relations team at East Midlands Trains. If you have requested a reply, we
    hope to get back to you within the next 10 working days. You'll definitely
    receive a response within 20 working days though, as per our Passenger's
    Charter.

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 4 Peter Dixon commented close 20:36 23 Feb 2012

    This document suggests that they are looking at installing lifts at Beeston as part of an upgrade to the railway station. I will do some digging.

    http://www.eastmidlandstrains.co.uk/SiteCollectionDocuments/Policies%20DL.pdf

    anorak
    admin
  • 5 Peter Dixon commented close 19:55 01 Mar 2012

    Unfortunately, the previous document appears to be incorrect. Here is this from Network Rail

    Hi, apologies for the delay in replying to your query about Beeston. I've looked into this extensively for you through the help of colleagues, including @EMTrains. While the focus is on enhancing and renewing the signalling equipment at the station, I understand that there are no current plans for installing lifts there, so the information within the link you referred to would appear to be incorrect.

    anorak
    admin
  • 6 Dean Thomas commented close 20:23 01 Mar 2012

    Why is asking for an accessible station incorrect!

  • 7 Myf Nixon advised Dean to write to Network Rail. close 09:32 02 Mar 2012

    Dean, I believe Peter means that the information in the document he linked to was incorrect. In other words, there are no plans to install lifts.

    Which makes asking for an accessible station all the more 'correct'. My advice is to write back to Network Rail and ask what the reasons are for the lack of provision for access to disabled people, as a first step.

    Good luck!

    Myf Nixon

    anorak
    admin
  • 8 Dean Thomas commented close 14:03 02 Mar 2012

    Already have and got a bland reply giving various excuses, including the fact that Nottingham station is only 5 miles away!

  • 9 Get in Touch responded to Dean Thomas close 10:31 15 Mar 2012
    Ref: 313897

    Dear Customer

    Thank you for your email with feedback about the services provided by East
    Midlands Trains.

    We will be happy to respond directly to feedback regarding any aspects of
    our service. Please contact the Customer Relations team at
    [East Midlands Trains problem reporting email] or 08457 125 678 option 5, 3, 2.

    Kind regards

    Donna Sallis
    Customer Relations Officer

    Tel: 08457 125 678 (Option 5, then 3)
    Fax: 0845 6010988
    Email: [East Midlands Trains problem reporting email]

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 10 Dean Thomas commented close 16:03 05 Apr 2012

    It takes for ever!

  • 11 Paul Berry commented close 09:58 18 Apr 2012

    It's strange they've unable to tell you they've just finishing pouring a concrete ramp to allow users with wheels to negotiate the step up to Platform 1 from the main entrance/car park. This will of course permit step-free access to Platform 1 from Station Road lower level when the ticket office is closed.

    That just leaves Platform 2, which has a permanent step. As an absolute minimum if they apply the same treatment at the back gate to Platform 2, that would enable step-free access from Technology Drive.

    Clearly lifts up to bridge level in order to make the entire station step-free would be great but the above is probably more realistic for a small station.

    Another way of looking at this is the above might be Network Rail or EMT's proposed solution and if you wouldn't be happy with it, be prepared to fight on.

    Good luck with your campaign.

Comment
  • started 23 February 2012
  • supporters 6
Beeston Rail Station in Beeston operated by East Midlands Trains
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