Description
Dean Thomas
This station is not accessible and only staffed by one person during peak times!
Problem History
- 1 Dean Thomas reported the issue on FixMyTransport. close 15:01 23 Feb 2012 #
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2
Dean Thomas wrote to East Midlands Trains
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15:01 23 Feb 2012
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Here is the letter that Dean Thomas wrote.
Access for Disabled People & Buggies etc
This station is not accessible and only staffed by one person during peak times!
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Thank you for your feedback. This has been forwarded to the Customer
Relations team at East Midlands Trains. If you have requested a reply, we
hope to get back to you within the next 10 working days. You'll definitely
receive a response within 20 working days though, as per our Passenger's
Charter.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.
Company Name: East Midlands Trains Limited
Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
Registered Number: 5340682
This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses. -
4
Peter Dixon commented
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20:36 23 Feb 2012
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This document suggests that they are looking at installing lifts at Beeston as part of an upgrade to the railway station. I will do some digging.
http://www.eastmidlandstrains.co.uk/SiteCollectionDocuments/Policies%20DL.pdf
anorakadmin -
5
Peter Dixon commented
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19:55 01 Mar 2012
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Unfortunately, the previous document appears to be incorrect. Here is this from Network Rail
Hi, apologies for the delay in replying to your query about Beeston. I've looked into this extensively for you through the help of colleagues, including @EMTrains. While the focus is on enhancing and renewing the signalling equipment at the station, I understand that there are no current plans for installing lifts there, so the information within the link you referred to would appear to be incorrect.
anorakadmin -
6
Dean Thomas commented
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20:23 01 Mar 2012
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Why is asking for an accessible station incorrect!
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7
Myf Nixon advised Dean to write to Network Rail.
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09:32 02 Mar 2012
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Dean, I believe Peter means that the information in the document he linked to was incorrect. In other words, there are no plans to install lifts.
Which makes asking for an accessible station all the more 'correct'. My advice is to write back to Network Rail and ask what the reasons are for the lack of provision for access to disabled people, as a first step.
Good luck!
Myf Nixon
anorakadmin -
8
Dean Thomas commented
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14:03 02 Mar 2012
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Already have and got a bland reply giving various excuses, including the fact that Nottingham station is only 5 miles away!
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Ref: 313897
Dear Customer
Thank you for your email with feedback about the services provided by East
Midlands Trains.
We will be happy to respond directly to feedback regarding any aspects of
our service. Please contact the Customer Relations team at
[East Midlands Trains problem reporting email] or 08457 125 678 option 5, 3, 2.
Kind regards
Donna Sallis
Customer Relations Officer
Tel: 08457 125 678 (Option 5, then 3)
Fax: 0845 6010988
Email: [East Midlands Trains problem reporting email]
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.
Company Name: East Midlands Trains Limited
Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
Registered Number: 5340682
This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses. -
10
Dean Thomas commented
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16:03 05 Apr 2012
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It takes for ever!
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11
Paul Berry commented
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09:58 18 Apr 2012
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It's strange they've unable to tell you they've just finishing pouring a concrete ramp to allow users with wheels to negotiate the step up to Platform 1 from the main entrance/car park. This will of course permit step-free access to Platform 1 from Station Road lower level when the ticket office is closed.
That just leaves Platform 2, which has a permanent step. As an absolute minimum if they apply the same treatment at the back gate to Platform 2, that would enable step-free access from Technology Drive.
Clearly lifts up to bridge level in order to make the entire station step-free would be great but the above is probably more realistic for a small station.
Another way of looking at this is the above might be Network Rail or EMT's proposed solution and if you wouldn't be happy with it, be prepared to fight on.
Good luck with your campaign.
Beeston Rail Station in Beeston operated by East Midlands Trains
Problem Reporter
