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“Please help me persuade First Great Western Railway to make Nailsea & Backwell mobility accessible” – Alexis Green

Description

Alexis Green

i was told that lift access to Nailsea & Backwell station would be started in march 2012. It is now November and still no sign of lift access to my local station. The amount of inconvenience means it can add up to an hour to my journey each time i get a taxi link to the station. i am a wheelchair user and would benefit from the lift access. Please place an update as to when this work will be completed as the residents of Nailsea & Backwell like myself have been waiting long enough.

Problem History

  • 1 Alexis Green reported the issue on FixMyTransport. close 20:28 09 Nov 2012
  • 2 Alexis Green wrote to First Great Western Railway close 20:28 09 Nov 2012

    Here is the letter that Alexis Green wrote.

    Lift access delay

    i was told that lift access to Nailsea & Backwell station would be started in march 2012. It is now November and still no sign of lift access to my local station. The amount of inconvenience means it can add up to an hour to my journey each time i get a taxi link to the station. i am a wheelchair user and would benefit from the lift access. Please place an update as to when this work will be completed as the residents of Nailsea & Backwell like myself have been waiting long enough.

  • 3 First Group Response responded to Alexis Green close 20:34 09 Nov 2012
    Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [email address]
  • 4 FGW Customer Relations responded to Alexis Green close 14:07 13 Nov 2012
    First Great Western
    Customer Services Team
    FREEPOST
    SWB40576
    Plymouth
    PL4 6ZZ

    Tel: 08457 000 125
    Fax: 08456 008 363
    [First Great Western Railway problem reporting email]

    www.firstgreatwestern.co.uk

    Ref: 6790434

    Dear Customer

    Thank you for your email received 9 November 2012 regarding lift access at Nailsea and Backwell station.

    I can confirm that the work you are enquiring about is due to start at Nailsea and Backwell station sometime next year. Regrettable I can't give you the exact time next year but the plans have been given the go ahead for 2013.

    Once again thank you for contacting me and if there is anything else I can help you with please do not hesitate to contact me again. My contact details can be found at the top of this email, please quote reference number 6790434 in any future correspondence regarding this matter.

    Yours sincerely

    Nickie Robertson
    Customer Services Advisor

    *** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

    https://www.surveymonkey.com/s/BRMTRJC

    First Greater Western Limited. Registered in England & Wales No. 05113733.
    Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
Comment
  • started 9 November 2012
  • supporters 1
Nailsea & Backwell Rail Station in Nailsea operated by First Great Western Railway
Problem Reporter
Supporters (1)
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