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“Please help me persuade West Yorkshire Passenger Transport Executive (Metro) and First West Yorkshire Ltd to make sure busses turn up on time” – Louise Hughes

Description

Louise Hughes

Every time I have used this bus service from Leeds Rail station, the Bus has been late, I arrived at the Rail station bus stop at 8:05 and expected to use this service at 8:20, where it states on the timetable for the bus departure.

On 13th December around 8:30 (approx) the Display board read X14- 2 mins, following this message but only about 3 mins it read x 14- 10mins, and then 11 mins.
The X14 still didnt show long after these messages and was no longer shown on the board.
I was stood at this bus stop since 8:05 and decided to get a taxi to work which cost me £12 .

This is costing my reputation at work when I need to use this service, It leaves me running very late, and was not nice waiting in the cold for what seemed to be for a bus that wasn't going to arrive anyway.

Problem History

  • 1 Louise Hughes reported the issue on FixMyTransport. close 14:57 13 Dec 2012
  • 2 Louise Hughes wrote to West Yorkshire Passenger Transport Executive (Metro) close 14:57 13 Dec 2012

    Here is the letter that Louise Hughes wrote.

    X14 Bus

    Every time I have used this bus service from Leeds Rail station, the Bus has been late, I arrived at the Rail station bus stop at 8:05 and expected to use this service at 8:20, where it states on the timetable for the bus departure.

    On 13th December around 8:30 (approx) the Display board read X14- 2 mins, following this message but only about 3 mins it read x 14- 10mins, and then 11 mins.
    The X14 still didnt show long after these messages and was no longer shown on the board.
    I was stood at this bus stop since 8:05 and decided to get a taxi to work which cost me £12 .

    This is costing my reputation at work when I need to use this service, It leaves me running very late, and was not nice waiting in the cold for what seemed to be for a bus that wasn't going to arrive anyway.

  • 3 Peter Dixon commented close 19:57 15 Dec 2012

    Hello Louise

    I am one of the FixMyTransport volunteers

    What is the most recent date that you have experienced this issue?

    Kind regards

    anorak
    admin
  • 4 Louise Hughes commented close 08:46 17 Dec 2012

    Hi Peter,

    The most recent date this happened was the day I made this complaint,
    on the 13 Dec.

    Thanks,

    Louise

  • 5The problem report was resent to First West Yorkshire Ltd 21:01 18 Dec 2012
  • 6 Peter Dixon commented close 21:02 18 Dec 2012

    Hello Louise

    Thank you for that. I have sent your issue to First who operate the X14 bus.

    Kind regards

    anorak
    admin
  • 7 [email address] responded to Louise Hughes close 10:09 20 Dec 2012
    Our Ref: CID/146549
    PTE Reference: CR-045421-12

    20 December 2012

    Ms Louise Hughes

    Dear Ms Hughes

    I am writing in response to your Metro contact recorded with us
    on 17 December 2012.

    Please accept my sincere apologies about the failure of the
    number X14 service to operate correctly on 13 December 2012 - I
    can understand your frustration.

    Unfortunately, according to our records, on this occasion
    Traffic Control forced the bus concerned to become adjusted
    because of late running.  This was due to the terrible weather
    and road conditions which were affecting many of our services.

    This is also frustrating to us, as we were unable to keep to
    schedule due to these external factors. Whilst we allow recovery
    time in the schedules, such unplanned delays are outside of our
    control.  However, we do appreciate your concerns and
    frustrations and accept that such matters are difficult.  

    Adjustment of services is a last resort when services cannot
    catch up time or where an extension to driving time over and
    above planned time would lead to a breach of legal driver hours
    regulations.  

    I recognise this explanation may be of little comfort for the
    journey in question, but I sincerely hope this incident does not
    discourage you from using our services in the future.

    Yours sincerely

    Laura Green
    Lead Customer Services Agent

    Best Regards

    First Customer Services
    West & North Yorkshire.

    This message is confidential. It may not be disclosed to, or
    used by, anyone other than the addressee. If you receive this
    message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept
    responsibility for changes to any email which occur after the
    email has been sent. Attachments to this email could contain
    software viruses which could damage your system. First have
    checked the attachments for viruses before sending, but you
    should virus-check them before opening.

    For more information on our range of services or to book your
    tickets online, please visit:- [1]http://www.firstgroup.com

    References

    Visible links
    1. http://www.firstgroup.com/
Comment
  • started 13 December 2012
  • supporters 1
Kent Road Acres Hall Avenue (Stop 45010613) bus stop in Hough Side
Problem Reporter
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