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Tom Hughes

Unlike almost every other weekday service (apart from the final one of the day) the 1813 service from Hertford East to Liverpool Street doesn't stop at the intermediate stations between Hertford East and Broxbourne.

So anybody wanting to go from Ware, St Margarets or Rye House at that time has to wait for the Stratford service which follows it and then change at Tottenham Hale.

Please join me in asking National Express East Anglia to change future timetable so that this train stops like all the others!

Problem History

  • 1 Tom Hughes reported the issue on FixMyTransport. close 11:02 05 Aug 2011
  • 2 Tom Hughes wrote to National Express East Anglia close 11:02 05 Aug 2011

    Here is the letter that Tom Hughes wrote.

    1813 Hertford East to Liverpool Street Service

    Is there a good reason why the weekday 1813 Hertford East to Liverpool Street service doesn't stop between Hertford East and Broxbourne?

    As far as I can see it's the only train all day which does this, other than the final 0007 service which is a fast service that skips most other stations as well.

    I realise it is closely followed by a Stratford train, but so is the 1912 service and that doesn't have to skip the stations between Hertford East and Broxbourne.

    I would be very grateful if you would consider changing this in future timetables.

    Thanks in advance for your help,

    Tom Hughes

  • 3 [email address] responded to Tom Hughes close 11:13 05 Aug 2011
    Thank you for contacting National Express East Anglia Customer Services, we
    have received your email and we aim to get back to you as soon as possible.

    Our target is to answer 90% of our contacts within 6 working days.
    However, if your contact is urgent you may prefer to give us a call on 0845
    600 7245 mentioning that you have already sent an email.

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  • 4 Myf Nixon commented close 16:52 05 Aug 2011

    Good luck Tom - hope you get listened to!

  • 5 [email address] responded to Tom Hughes close 12:27 10 Aug 2011
    National Express East Anglia Customer Services Team
    [email address]
    Contact Ref: 1835828
    Date: 10/Aug/2011
    To: Mr Tom Hughes
    e-mail: [Make the 1813 from Hertford East stop in the normal places email]

    Dear Mr Hughes,

    Thank you for your recent email.

    I was sorry to read that you are unhappy with the 18:13 Hertford East to
    Liverpool Street service. Having discussed your comments with our Train
    Planning Department, I can confirm that the reason for this service running
    directly to Broxbourne is that there is currently not enough time to make
    these stops. The train used for the 18:13 service is previously used as the
    17:15 Liverpool Street to Hertford East service, which does not arrive at
    Hertford East until 18:09. To call at Ware, St Margarets and Rye House this
    service would have to depart Hertford East prior to 18:09, but obviously
    cannot do so. We therefore made a decision to run non-stop between Hertford
    East and Broxbourne, with the 18:18 Hertford East to Stratford service
    close behind making the stops.

    I am pleased to state that from December 2011 there will be a new timetable
    introduced which will eliminate this situation. The 17:15 from Liverpool St
    will be retimed to arrive earlier into Hertford East at 18:02, and we will
    subsequently be able to operate an 18:09 service from Hertford East calling
    at all stations to Broxbourne, as you have requested.

    Thank you for contacting National Express East Anglia.

    Yours sincerely,

    James Catchpole
    Customer Relations Advisor
    National Express

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  • 6 Tom Hughes added an update close 12:32 10 Aug 2011

    I think we can call that a result...

  • 7 Myf Nixon commented close 12:35 10 Aug 2011

    Yay, congratulations!

  • 8 Lindsay Endell commented close 12:54 10 Aug 2011

    Wow! Well done for bringing it up!

  • started 5 August 2011
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