FixMyTransport: make the last (Mon-Fri) thro' train north 8 cars to avoid severe overcrowding

Description

Justin Wickens

Dear Sir/Madam,
please could the 22h10 ex City Thameslink to Bedford be increased to 8 coaches as a matter of urgency. At best it involves many passengers standing in discomfort and at worst passengers are unable to board at Kentish Town/West Hampstead.

I am disappointed that after at least 2 years of making this request nothing has happened. I'm hoping an approach via FixMyTransport will have more success.

Best Wishes,
Justin (Wickens)

Cricklewood APTU (Local Commuters Association) representative.

Comment

Problem History

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1 Justin Wickens reported the issue on FixMyTransport. close 14:42 29 Jan 2012 #
2 Justin Wickens wrote to First Capital Connect close 14:42 29 Jan 2012 #

Here is the letter that Justin Wickens wrote.

Why is the last cross London northbound train of the day only 4 coaches

Dear Sir/Madam,
please could the 22h10 ex City Thameslink to Bedford be increased to 8 coaches as a matter of urgency. At best it involves many passengers standing in discomfort and at worst passengers are unable to board at Kentish Town/West Hampstead.

I am disappointed that after at least 2 years of making this request nothing has happened. I'm hoping an approach via FixMyTransport will have more success.

Best Wishes,
Justin (Wickens)

Cricklewood APTU (Local Commuters Association) representative.
3 First Group Response responded to Justin Wickens close 16:04 30 Jan 2012 #

Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. Unfortunately at the moment we have a small backlog of work, so if you have a more urgent issue that needs attention, including any matter relating to safety and security, please telephone 0845 026 4700 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[First Capital Connect problem reporting email]

Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. Unfortunately at the moment we have a small backlog of work, so if you have a more urgent issue that needs attention, including any matter relating to safety and security, please telephone 0845 026 4700 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[First Capital Connect problem reporting email]
4 FCC Customer Relations responded to Justin Wickens close 23:48 02 Feb 2012 #

FREEPOST RRBR-REEJ-KTKY
Customer Relations
First Capital Connect
PO Box 443
Plymouth
PL4 6WP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk

Ref: 6408187

Dear Customer

Thank you for your e-mail via 'FixMyTransport'.

Feedback is important to us and we would welcome the opportunity to correspond with you personally.

Please feel free to contact us at [First Capital Connect problem reporting email] or call us on 0845 0264700 and we'd be happy to respond to you direct.

Yours sincerely

Shagufta Khan
Customer Relations Advisor

Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

First Capital Connect Limited. Registered in England & Wales No. 05281077.
Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

FREEPOST RRBR-REEJ-KTKY
Customer Relations
First Capital Connect
PO Box 443
Plymouth
PL4 6WP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk

Ref: 6408187

Dear Customer

Thank you for your e-mail via 'FixMyTransport'.

Feedback is important to us and we would welcome the opportunity to correspond with you personally.

Please feel free to contact us at [First Capital Connect problem reporting email] or call us on 0845 0264700 and we'd be happy to respond to you direct.

Yours sincerely

Shagufta Khan
Customer Relations Advisor

Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

First Capital Connect Limited. Registered in England & Wales No. 05281077.
Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Justin Wickens commented close 17:55 14 Mar 2012 #

I have had a reply from First Capital Connect who advised me that this train was never full to capacity - I will record all the occasions I find it is overloaded and notify them anon.