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“Please help me persuade First West Yorkshire Ltd to make the number 6 on time” – Josh Bickerstaffe

Description

Josh Bickerstaffe

This services is the worse service in York for time keeping either they is not enough time on the timetable or the drivers dordol and go too slow chat at city stops and even at 8o'clock buses are running 15 minuets late, it's just awful and I can't stand it

Problem History

  • 1 Josh Bickerstaffe reported the issue on FixMyTransport. close 21:20 25 Feb 2013
  • 2 Josh Bickerstaffe wrote to First West Yorkshire Ltd close 21:20 25 Feb 2013

    Here is the letter that Josh Bickerstaffe wrote.

    Late

    This services is the worse service in York for time keeping either they is not enough time on the timetable or the drivers dordol and go too slow chat at city stops and even at 8o'clock buses are running 15 minuets late, it's just awful and I can't stand it

  • 3 [email address] responded to Josh Bickerstaffe close 13:31 26 Feb 2013
    Our Ref: CID/150421

    26 February 2013

    Dear Mr Bickerstaffe

    I refer to your complaint in relation to the problems that you
    have experienced with service 6 in York - Please accept my
    apologies.

    In busy cities like York although every attempt is made to run
    services on time it is not always possible to achieve. There are
    so many variables, traffic, weather and accidents that could
    cause a service to run late or fail to operate. There are also
    times when, unfortunately, we have breakdowns which with a large
    fleet such as ours will happen on occasions.  

    However, please note that in order to take specific action and
    make improvements to the service we provide it is more
    benefeicial to receive specific details rather than a general
    comment.  Therefore we need to know times, dates, and directions
    of the buses that fail to operate.  This is so that we can fully
    investigate.

    This is the same case for drivers that you feel are "dawdling"
    or "chatting", and thus whilst this is a concerning allegation
    we would need specific details.

    Nevertheless, I have passed on your concerns to the Network
    Planner and Schedules Team who will be able to closely monitor
    the situation to see what improvements can be made.  Services
    are routinely monitored and our schedulers will work hard to
    review all timetables to improve punctuality and reduce delays
    for customers.  

    Yours sincerely

    Louise Crossley
    Customer Services Agent

    Best Regards

    First Customer Services
    West & North Yorkshire.

    This message is confidential. It may not be disclosed to, or
    used by, anyone other than the addressee. If you receive this
    message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept
    responsibility for changes to any email which occur after the
    email has been sent. Attachments to this email could contain
    software viruses which could damage your system. First have
    checked the attachments for viruses before sending, but you
    should virus-check them before opening.

    For more information on our range of services or to book your
    tickets online, please visit:- [1]http://www.firstgroup.com

    References

    Visible links
    1. http://www.firstgroup.com/
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