Dear Ingo,
                      Thank you for your e-mail below.

I have checked our records and can see that the service in
question was unable to operate the journey in question due to
delays issues earlier in the afternoon.  I traced the vehicles
movements make and can see that the problem started at just
before 16:00 when the journeys from A to B and back where taken
longer than scheduled. At the time in which the driver was due
to operate the service from the Science Park (20:26) he had just
finished his journey to Addenbrookes. Due to this the driver was
unable to continue on route back into the City and then on to
the Science Park and then back to the City (this begin his last
journey) due to running out of driving hours. I am sure you will
be aware that our drivers are only permitted to driver a certain
number of hours by law and once these have been used they must
not continue.

We work hard at Stagecoach to ensure our services run to the
scheduled time, however on occasions we are unable to do so due
to circumstances beyond our control such as traffic congestion,
breakdowns, road works or accidents especially during the busy
peak periods such as you have mentioned. In Cambridge on a
Wednesday i am sure you are aware that it is late night shopping
and this causes further issues with many of our services as
traffic levels are higher and many more passengers travel on our
services. We would love to be able to operate all our services
like clockwork, and assure you we strive daily to attain this,
but as it is we have to suffer many circumstances in Cambridge
on a regular basis. Unfortunately in a City like Cambridge with
a poor road network which is often badly congested, with low
level bus priority assistance and high volumes of traffic, they
often face substantial challenges on a daily basis.  

As regards to the driver on the next service (20:56); this
driver would not have known where the other driver was or have
known there was an issue earlier as they are not able to
communicate with each other.

The vehicle's in which you say you saw going towards the depot
will have been drivers how have finished for the day and
therefore returning the vehicles to the depot.

I sincerely apologise for any inconvenience caused.I would like
to thank you for taking the time in contacting us here at
Stagecoach Cambridge.
      Yours Sincerely
      Tracey Holgate
       Head of Customer Services and Investigations
       Stagecoach Cambridge
       100 Cowley Road
       Cambridge
       CB4 0DN

Tel 01223 433264
Fax 01223 433278

Terms and Conditions can be found at www.bususers.org
http://www.stagecoachbus.com/codeofpract...

Stagecoach Cambridgeshire, Stagecoach in Cambridge, Stagecoach
in Peterborough and Cambridge Park & Ride are trading names of:
Cambus Holdings Limited, Daw Bank, Stockport, Cheshire SK3 0DU
registered in England & Wales No. 3051451

Stagecoach in the Fens & Stagecoach in Huntingdonshire, are
trading names of: Stagecoach in the Fens Limited, Daw Bank,
Stockport,
Cheshire SK3 0DU registered in England & Wales No. 03476823

Stagecoach in Bedford is a trading name of: United Counties
Omnibus Company Ltd, Daw Bank, Stockport, Cheshire SK3 ODU
registered
in England & Wales No.176586

Ingo Mittendorf To [Stagecoach in Cambridge problem reporting email]
<[make their bus service a lot more reliable. email]> cc
Subject Bus did not show up
14/12/2011 21:55

Dear Stagecoach in Cambridge,

Stagecoach Citi 2 bus from Cambridge Science Park at 20:26
on
    14/11/2011 did not show up at all. No explanation or apology
from
    driver of the next 20:56 bus. The reason cannot have been
the
    traffic in the city centre (unlikely at this time of the day
    anyway) since half a dozen Stagecoach buses coming from the
city
    centre disappeared on the opposite side down Cowley Road
(where
    Stagecoach apparently has their bus depot). Buses on this
route are
    notoriously unreliable, lateness of 15-30 mins are the rule
rather
    than the exception.

------------------

Here is some information from FixMyTransport about the
location of
    this issue:

Location name: citi 2

Area: between Cambridge, Waterbeach, and Landbeach

----------

To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be
sent to
    Ingo Mittendorf and will be published online. This message
was sent
    via FixMyTransport.com - a not-for-profit service dedicated
to
    helping people get public transport problems resolved. If
there is
    a more appropriate email address for messages about this
type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help
improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

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