FixMyTransport: missing info display platform 1- Sutton Coldfield station

Description

John Woodcock

The digital display on platform 1 was removed some months ago as the fixings to the wall were faulty, when can we see this replaced
John Woodcock

Comment

Problem History

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1 John Woodcock reported the issue on FixMyTransport. close 21:32 04 Feb 2012 #
2 John Woodcock wrote to London Midland close 21:32 04 Feb 2012 #

Here is the letter that John Woodcock wrote.

MISSING DISPLAY INFO

The digital display on platform 1 was removed some months ago as the fixings to the wall were faulty, when can we see this replaced
John Woodcock
3 Comments responded to John Woodcock close 21:35 04 Feb 2012 #

Thank you for getting in touch.

This is confirmation that we have received your e-mail.

We are currently experiencing a high volume of correspondence
and as a result response times may be extended (from the 10 days
detailed in our Passenger Charter). Please be assured
that we are working very hard to address all comments received
and would like to apologise in advance for any inconvenience
caused to you as a result of our extended response times.

If the matter is clearly urgent, we will try our best to respond
sooner.

Kind regards

Customer Relations Team

London Midland

Buy tickets for any UK rail journey - with no booking fee - at
www.londonmidland.com

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Thank you for getting in touch.

This is confirmation that we have received your e-mail.

We are currently experiencing a high volume of correspondence
and as a result response times may be extended (from the 10 days
detailed in our Passenger Charter). Please be assured
that we are working very hard to address all comments received
and would like to apologise in advance for any inconvenience
caused to you as a result of our extended response times.

If the matter is clearly urgent, we will try our best to respond
sooner.

Kind regards

Customer Relations Team

London Midland

Buy tickets for any UK rail journey - with no booking fee - at
www.londonmidland.com

----------------------------------------------------------------

Save a tree... please don't print this e-mail unless you really
need to.

----------------------------------------------------------------

This email is sent subject to our email disclaimer which can be
accessed here www.londonmidland.com/Disclaimer
4 London Midland responded to John Woodcock close 16:14 31 Mar 2012 #

Dear Mr Woodcock

Thank you for your e-mail about the digital display at Sutton Coldfield
station.

In order that we put this display up, we have to gain the consent of the
landlords (in this case that is Network Rail). We anticipate that this
process will take approximately another 6 weeks to complete. Therefore,
barring any further issues, after this time the screen will be back up and
running.

If you have any further queries about this then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Dear Mr Woodcock

Thank you for your e-mail about the digital display at Sutton Coldfield
station.

In order that we put this display up, we have to gain the consent of the
landlords (in this case that is Network Rail). We anticipate that this
process will take approximately another 6 weeks to complete. Therefore,
barring any further issues, after this time the screen will be back up and
running.

If you have any further queries about this then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
5 Peter Dixon commented close 18:21 01 Apr 2012 #

Hello John

Please keep an eye on this and update us on the progress of it.

Kind regards

FixMyTransport volunteer

anorak

admin
6 John Woodcock wrote to London Midland close 18:37 02 Sep 2012 #

Sir
Will you please provide an update
Regards
John Woodcok
-----Original Message-----

Dear Mr Woodcock

Thank you for your e-mail about the digital display at Sutton Coldfield
station.

In order that we put this display up, we have to gain the consent of the
landlords (in this case that is Network Rail). We anticipate that this
process will take approximately another 6 weeks to complete. Therefore,
barring any further issues, after this time the screen will be back up and
running.

If you have any further queries about this then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
7 John Woodcock added an update close 18:38 02 Sep 2012 #

I have today requested an update to the missing "Display Screen"
Regards
John Woodcock
8 London Midland responded to John Woodcock close 12:33 05 Sep 2012 #

Dear Mr Woodcock

Thank you for your e-mail about the information screen at Sutton Coldfield
station.

As explained in my previous email we were looking for landlord
authorisation for this to be done. We now have this authorisation and
following this the structure which will hold the screen is on order. This
is anticipated to be delivered and the work completed with the new screen
by the 1st October.

If you have any further queries then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Dear Mr Woodcock

Thank you for your e-mail about the information screen at Sutton Coldfield
station.

As explained in my previous email we were looking for landlord
authorisation for this to be done. We now have this authorisation and
following this the structure which will hold the screen is on order. This
is anticipated to be delivered and the work completed with the new screen
by the 1st October.

If you have any further queries then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
9 John Woodcock commented close 21:12 08 Jan 2013 #

This digital display has now been replaced . so problem resolved
10 John Woodcock added an update close 21:14 08 Jan 2013 #

This digital display has now been replaced . problem resolved
11 Peter Dixon commented close 21:18 08 Jan 2013 #

Hello John

That is fantastic to see. Thank you for updating us.

If you have any further issues with public transport in the future, please do not hesitate to return to FixMyTransport.

Kind regards

anorak

admin