We're trying to persuade Southern to more Ticket Machines at Streatham Hill, (that don't break down)

Dear Sir/Madam,
Thank you for your email. Your reference number is
[72980-1351151473]

We appreciate you taking the time to contact us. <br>Thank you
for your email. <BR> We appreciate you taking the time to
contact us. We have recently received a large number of
enquiries so we are taking longer than normal to respond,
however we’ll do our best to do so as quickly as possible.
Please note that if you have sent us a Delay Repay claim, our
team will aim to respond within 28 days. If you have sent us a
Refund claim, our team will aim to respond within 10 days. From
22 October, Southern will be operating a revised cycle policy.
Restrictions apply to the carriage of non folding bikes from
07:00 – 10:00 and 16:00 – 19:00 Monday to Friday. For details
please check southernrailway.com/cyclepolicy

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

There needs to be at least one, if not two more ticket machines
to
top up Oyster cards at Streatham Hill station. Frequently I am
late
for work due to either long queues or, more frequently the fact
the
machine is not working, as was the case this morning. I then
have
to go and get cash out and find a newsagent that is actually
open
at that time of the morning (7.15am) so far I have only found
one
that is open, so then there is a queue in there too. Currently
the
machine is broken and has been all week-surely it should have
been
a priority to get it fixed or replaced! For such a busy station,
it
is frankly ridiculous.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Streatham Hill Rail Station

Area: Streatham Hill

Easting: 530270.0

Northing: 172685.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Marnie Church and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

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Dear Sir/Madam,
Thank you for your email. Your reference number is
[73023-1351161025]

We appreciate you taking the time to contact us. <br>Thank you
for your email. <BR> We appreciate you taking the time to
contact us. We have recently received a large number of
enquiries so we are taking longer than normal to respond,
however we’ll do our best to do so as quickly as possible.
Please note that if you have sent us a Delay Repay claim, our
team will aim to respond within 28 days. If you have sent us a
Refund claim, our team will aim to respond within 10 days. From
22 October, Southern will be operating a revised cycle policy.
Restrictions apply to the carriage of non folding bikes from
07:00 – 10:00 and 16:00 – 19:00 Monday to Friday. For details
please check southernrailway.com/cyclepolicy

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

To the Station Manager,
I am writing in regards to the ticket machine situation.
My friends in Streatham and I are growing more & more Frustrated
with the lack of Ticket machines enabled for Oyster cards.
There needs to be at least one, if not two more ticket machines
to top up Oyster cards at Streatham Hill station. Frequently I
am late for work due to either long queues or, more frequently
the fact the machine is not working, as was the case this
morning.
I then have to go and get cash out and find a newsagent that is
actually open at that time of the morning (7.15am) so far I have
only found one that is open, so then there is a queue in there
too.
Currently the machine is broken and has been all week-surely it
should have been a priority to get it fixed or replaced!
For such a busy station, it is frankly ridiculous.

I look forward to your response,
Yours Sincerely,
Marnie Church

[ PLEASE NOTE: Any reply you send to this message will be sent
to Marnie Church and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to helping people get public transport problems resolved. To
give feedback on FixMyTransport, please visit . ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Ms Church

Thank you for contacting us on 25 October 2012. Please accept my
apologies for the delay in our response.

I am very sorry to hear that you have experienced this
inconvenience travelling from Streatham Hill station.

I have passed on your observations regarding the ticket machines
not working properly at the station to the appropriate
departments for investigation.

I completely understand the importance of keeping such
facilities functional and apologise for any frustration that
this situation may have caused.

I have also noted your comments regarding the queues at the
ticket machines which will be considered when making future
improvements.

Thank you for taking the time to write to us and bringing your
experience to our attention. I hope that this feedback can go a
long way to helping us improve the service you use and your
future travel is pleasant and incident free.

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[1][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [72980-1351151473] on all communication.

For the latest travel information, why not follow us on Twitter
@southernrailUK and @GatwickExpress

Kind regards

Naomi Tucker
Southern Customer Services

Your message :

Dear Southern,

There needs to be at least one, if not two more ticket machines
to
top up Oyster cards at Streatham Hill station. Frequently I am
late
for work due to either long queues or, more frequently the fact
the
machine is not working, as was the case this morning. I then
have
to go and get cash out and find a newsagent that is actually
open
at that time of the morning (7.15am) so far I have only found
one
that is open, so then there is a queue in there too. Currently
the
machine is broken and has been all week-surely it should have
been
a priority to get it fixed or replaced! For such a busy station,
it
is frankly ridiculous.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Streatham Hill Rail Station

Area: Streatham Hill

Easting: 530270.0

Northing: 172685.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Marnie Church and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [2]www.southernrailway.com/emaildisclaimer

References

Visible links
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