FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

“Please help me persuade Southeastern to New Eltham Station manned at peak times.And no more 4 carriage rush hour trains” – Will Fletcher

Description

Will Fletcher

Good Morning,

I appreciate we are in the "Easter Holiday" season. But can you please explain why during peak rush hour (the 07.23 train to London). Firstly there was no one at New Eltham Station is issue tickets (Today would be the busiest day for issuing season tickets as it is the 1st working day of the month) relying on 2 very slow and temperamental machines. Then to make matters worse the train is shortened from an 8 carriage to a 4 carriage meaning that past New Eltham Station no one is able to get on to the train and we are forced to stand the whole journey!

Problem History

  • 1 Will Fletcher reported the issue on FixMyTransport. close 17:01 02 Apr 2012
  • 2 Will Fletcher wrote to Southeastern close 17:01 02 Apr 2012

    Here is the letter that Will Fletcher wrote.

    New Eltham Station and 4 carriage train

    Good Morning,

    I appreciate we are in the "Easter Holiday" season. But can you please explain why during peak rush hour (the 07.23 train to London). Firstly there was no one at New Eltham Station is issue tickets (Today would be the busiest day for issuing season tickets as it is the 1st working day of the month) relying on 2 very slow and temperamental machines. Then to make matters worse the train is shortened from an 8 carriage to a 4 carriage meaning that past New Eltham Station no one is able to get on to the train and we are forced to stand the whole journey!

  • 3 [email address] responded to Will Fletcher close 11:53 11 Apr 2012
    Please do not reply to this email, as we will not receive your
    response. If you’d like to email us another question or comment
    please use our email contact webform:
    http://www.southeasternrailway.co.uk/abo...

    Thank you

    Southeastern Customer Relations, PO Box 63428, London, SE1P 5FD

    Tel: 0845 000 2222

    Ref: 533997 / 315890

    Dear Mr Fletcher

    This is a response to your fixmytransport comment about your
    recent journey from New Eltham.

    First, I am very sorry to learnt that the ticket office at New
    Eltham was closed. I assume from your comments that this was on
    Monday 2 April. I can appreciate how frustrating this must have
    been, especially as the ticket office was scheduled to be open.
    As passengers have to purchase tickets before boarding one of
    our trains, we do aim to provide ticket-purchasing facilities at
    our stations. We do try to make sure that all of our ticket
    offices are open for their scheduled opening times, and that
    self-service ticket machines are in working order. Because of
    the problems you experienced at New Eltham I have brought your
    comments to the attention of the Station Manager. He will
    investigate the reasons why the ticket office was closed, and
    will endeavour to make sure that this it is open for its
    scheduled opening times.

    I am also sorry that the 07:23 service from Eltham service was
    only four carriages that morning and I do apologise for this. I
    can appreciate it must have been crowded as a result. I regret
    there can be short notice reductions on the length of trains due
    to technical faults. On this point, I should reassure you that
    all our trains are checked thoroughly before they are put into
    public use, and also when the trains return to the depot at the
    end of service. Any failings that are discovered during these
    inspections are rectified before the trains are returned to
    service. However, faults can subsequently develop when the
    trains leave the depot. As soon as we become aware of a fault,
    we aim to rectify this, with minimal impact on passenger’s
    journeys. When this is not possible, we unfortunately have to
    run services with fewer carriages or in more unfortunate
    circumstances, have to cancel a service all together.

    Once again, please accept my apologies for the difficulties you
    experienced that morning, and I hope your journeys with us have
    been better since then.

    Yours sincerely

    Charles Higham

    Customer Relations Officer

    Southeastern

    Please do not reply to this email, as we will not receive your
    response. If you’d like to email us another question or comment
    please use our email contact webform:

    Disclaimer

    This email and any attachments (together "this email") are
    strictly confidential and intended solely for use by the
    individual or entity to whom they are addressed. Unauthorised
    use of this email (including disclosure, copying and printing
    for any reason) is strictly prohibited.

    Southeastern denies any responsibility and liability in relation
    to the transmission and use of this email to the extent
    permitted by law. Any views expressed by an individual within
    this email do not necessarily reflect the views of Southeastern.

    Any emails sent to Southeastern personnel may be monitored by
    systems or persons other than the addressee for purposes of
    ascertaining whether they comply with Southeastern’s policies.

    If you have received this email in error, please notify the
    sender immediately by email, facsimile or telephone.

    Please visit our website at: www.southeasternrailway.co.uk

    London & South Eastern Railway Limited is a company registered in England (No.04860660). 
    Registered office: 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.

Comment
  • started 2 April 2012
  • supporters 2
Train route between London Cannon Street and New Eltham operated by Southeastern
Problem Reporter
Supporters (2)
Top of page