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“Please help me persuade Arriva Trains Wales to no toilets no engineer” – glyn Hopkins


glyn Hopkins

On the 11.30 train manchester/ Kidwelly to be I nformed no toilets, we're trying to get them fixed on our way there .isnt there an enginer in picadilly can have a look

Problem History

  • 1 glyn Hopkins reported the issue on FixMyTransport. close 11:31 15 Sep 2014
  • 2 glyn Hopkins wrote to Arriva Trains Wales close 11:31 15 Sep 2014

    Here is the letter that glyn Hopkins wrote.


    On the 11.30 train manchester/ Kidwelly to be I nformed no toilets, we're trying to get them fixed on our way there .isnt there an enginer in picadilly can have a look

  • 3 Customer Relations responded to glyn Hopkins close 12:47 16 Sep 2014
    Thank you for contacting Arriva Trains Wales. Your message has
    been received and assigned the reference number  ATW-140916-B5W.

    Our usual target response time is 10 working days, however we
    have recently received a higher volume of correspondence than
    usual. As a result it may take us up to 15 working days to
    provide you with a response. We thank you for your patience
    during this time and please be assured we are doing all we can
    to reply to all customers as quickly as possible.

    If you have any queries in connection with your case, then
    please contact us on 033 33 211 202. We're open between 8am and
    8pm Mondays to Saturdays, or 11am until 8pm on Sundays.

    Please note that our role is primarily to investigate and
    respond to comments, complaints and suggestions regarding Arriva
    Trains Wales services. If you are planning a journey and need to
    find out times and fares, or to check if there is any disruption
    to services, please visit [1] or

    In addition, if your enquiry relates to recruitment your email
    will not be responded to, however please visit
    [3] where all of our current vacancies will
    be advertised.

    Yours Sincerely

    Customer Relations

    Arriva Trains Wales 

    Diolch am gysylltu â Threnau Arriva Cymru. Mae’ch neges wedi
    cael ei derbyn a rhoddwyd iddi’r rhif cyfeirnod ATW-140916-B5W.

    Yn arferol, rydym yn bwriadu ymateb o fewn 10 diwrnod gwaith,
    fodd bynnag, rydym wedi gweld cynnydd mewn gohebiaeth yn
    ddiweddar, ac o ganlyniad, gellir cymryd hyd at 15 diwrnod
    gwaith i ateb. Rydym yn gwneud popeth o fewn ein gallu i ymateb
    bob cwsmer cyn gynted ag sy’n bosib ond rydym yn ddiolchgar i
    chi am eich amynedd parhad yn ystod y cyfnod hwn.

    Os oes gennych unrhyw ymholiadau ynglŷn â’ch achos, cysylltwch â
    ni ar 033 33 211 202. Rydym ar agor rhwng 8am ac 8pm o ddydd
    Llun i ddydd Sadwrn, neu rhwng 11am ac 8pm ar ddyddiau Sul.

    Nodwch mai ein swyddogaeth yn bennaf yw ymchwilio ac ymateb i
    sylwadau, cwynion ac awgrymiadau am wasanaethau Trenau Arriva
    Cymru. Os ydych chi’n cynllunio taith ac angen cael amserau a
    chostau tocynnau, neu holi a oes unrhyw darfu ar wasanaethau,
    ewch i [4] neu

    Yn ogystal ar uchod, os yw eich ymholiad yn ymwneud â recriwtio,
    ni fydd eich e-bost yn cael ei ymateb gan yr adran hon. Os
    gwelwch yn dda ewch i [6] lle mae ein holl
    swyddi gwag yn cael eu hysbysebu.

    Yn gywir

    Cysylltiadau Cwsmeriaid

    Trenau Arriva Cymru

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  • 4 Customer Relations responded to glyn Hopkins close 14:57 08 Oct 2014
    Link: [1]File-List
    Link: [2]themeData
    Link: [3]colorSchemeMapping

    08 October 2014

    Your Case Reference: ATW-140916-B5W

    Dear Glyn

    Thank you for your e-mail which has been received via

    Receiving feedback from our customers is important to us, and I
    am grateful for you taking time to report these issues. However,
    we would ask any customer wishing to log an issue with us to
    make direct contact with us, rather than submit it to us via a
    third party.

    Our e-mail address is
    [email address].

    We look forward to hearing from you in due course.

    Yours sincerely

    Matthew Breese

    Customer Relations Advisor

    Arriva Trains Wales

    Tel 033 33 211 202

    E-mail [email address]

    Twitter @ArrivaTW


    Address St MaryÂ’s House, 47 Penarth Road, Cardiff, CF10 5DJ

    show quoted sections


    Visible links
    1. file:///tmp/e25219f2-4245-4e85-8c05-6c0e9696a11a_files/filelist.xml
    2. file:///tmp/e25219f2-4245-4e85-8c05-6c0e9696a11a_files/themedata.thmx
    3. file:///tmp/e25219f2-4245-4e85-8c05-6c0e9696a11a_files/colorschememapping.xml
  • 5 glyn Hopkins commented close 11:58 27 Oct 2014

    No comment from Arriva wales yet 6 weeks on!!;

  • started 15 September 2014
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