“Please help me persuade Southeastern to not have cheaper fares for going further” – Shaun McDonald

Description

Shaun McDonald

You can get a cheaper super off-peak fare to London than to a destination before London, which is a shorter distance. Why is this? Why should I have to be in the know that I should by a ticket to London Terminals rather than Bromley South, and just get off early?

DVP-BMS Anytime Day Single (cheapest) is £25.10 or £33.90 if you want to be able to use the HS1.
DVP-London Terminal has a much bigger range of fares including the Super Off Peak Day Single, which is £19.90, with the Off Peak Day single being £29.40.

Why are the cheaper super off peak fares not available on shorter journeys to for example Bromley South, Orpington and other nearby stations?

Problem History

  • 1 Shaun McDonald reported the issue on FixMyTransport. close 09:02 12 Sep 2011
  • 2 Shaun McDonald wrote to Southeastern close 09:02 12 Sep 2011

    Here is the letter that Shaun McDonald wrote.

    No Super Off Peak fare available thus cheaper to London

    You can get a cheaper super off-peak fare to London than to a destination before London, which is a shorter distance. Why is this? Why should I have to be in the know that I should by a ticket to London Terminals rather than Bromley South, and just get off early?

    DVP-BMS Anytime Day Single (cheapest) is £25.10 or £33.90 if you want to be able to use the HS1.
    DVP-London Terminal has a much bigger range of fares including the Super Off Peak Day Single, which is £19.90, with the Off Peak Day single being £29.40.

    Why are the cheaper super off peak fares not available on shorter journeys to for example Bromley South, Orpington and other nearby stations?

    anorak
  • 3 [email address] responded to Shaun McDonald close 11:56 26 Sep 2011
    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:

    http://www.southeasternrailway.co.uk/abo...

    Thank you

    Southeastern Customer Relations

    PO Box 63428, London, SE1P 5FD

    Tel: 0845 000 2222

    www.southeasternrailway.co.uk

    Mr Shaun McDonald

    [not have cheaper fares for going further email]

    Ref: 503191 / 262817

    26 September 2011

    Dear Mr McDonald

    Fixmytransport have forwarded to us your enquiry about Super Off
    Peak Return fares.

    I should confirm that Super Off Peak Day Returns are promotional
    fares (they used to be called 'Pricebusters') and they are only
    valid travelling to the London terminal destination marked on
    the ticket. It is not valid for alighting at Bromley South or
    any other intermediate station. The ticket was designed to
    encourage off-peak travel (after 10:00am) from outside the
    London area to central London, so it is not a ticket that can be
    purchased for travel between a station in the London zones and a
    London terminal. Essentially, the ticket will state the
    destination as a specific London terminal, such as Victoria, not
    'London terminals'.

    Once again, thank you for contacting us and I hope you find this
    explanation helpful.

    Yours sincerely

    Charles Higham

    Customer Relations Officer

    Southeastern

    ***Your feedback is important to us, so we would be grateful for
    a minute of your time to complete our contact handling survey.
    Please click on the link below.***

    https://www.surveymonkey.com/s/9XRZWVB

    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:

    Disclaimer

    This e-mail and any attachments (together "this E-mail") are
    strictly confidential and intended solely for use by the
    individual or entity to whom they are addressed. Unauthorised
    use of this E-mail (including disclosure, copying and printing
    for any reason) is strictly prohibited.

    Southeastern denies any responsibility and liability in relation
    to the transmission and use of this e-mail to the extent
    permitted by law. Any views expressed by an individual within
    this e-mail do not necessarily reflect the views of
    Southeastern.

    Any e-mails sent to Southeastern personnel may be monitored by
    systems or persons other than the addressee for purposes of
    ascertaining whether they comply with Southeastern’s policies.

    If you have received this e-mail in error, please notify the
    sender immediately by e-mail, facsimile or telephone.

    Please visit our website at: www.southeasternrailway.co.uk

    London & South Eastern Railway Limited is a company registered in England (No.04860660). 
    Registered office: 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.

  • 4 Paul Hollinghurst commented close 18:37 30 Jan 2012

    Shaun,
    I just did a query on the National Rail Enquiries web site and for the Super Off-Peak Day Return from Dover Priory to London Charing Cross, the "Ticket terms & conditions" states "A break of journey is allowed on Super-Off Peak Day tickets unless otherwise indicated by a restriction shown against the ticket's Restriction Code." At the end of this page there is a link to the document describing the restriction code, in this case F4:
    http://www.nationalrail.co.uk/pdfs/SRR_F4.pdf
    I cannot see anything here which would lead to the Southeastern's claim that “It is not valid for alighting at Bromley South or any other intermediate station”.
    Paul (FixMyTransport Volunteer)

    anorak
    admin
  • 5 Paul Hollinghurst commented close 19:01 30 Jan 2012

    Shaun,
    Further to my earlier comment, if this is right (you are allowed to get off at Bromley South) then there is a risk that this is not what they intended and they could simply change the rules if they realise.
    Paul

    anorak
    admin
  • 6 Dai texas commented close 14:05 09 Oct 2012

    or maybe Shaun should just buy a car

Comment
  • started 12 September 2011
  • supporters 2
Train route between Bromley South and Dover Priory operated by Southeastern
Problem Reporter
Supporters (2)
Top of page