Description
peter whitfield
Northern Rail seem to run Pacer locomotives (the small ones that look like buses) for about 10% of services on the Liverpool to Manchester Airport service. This choice seems to defy logic as the service is very overcrowded and this particular unit is very unsuitable for people with suitcases to/from the airport. It is bordering on the dangerous at times. In other countries, airport services get the best rolling stock and I shudder to think what foreign visitors think. So the key questions for Northern are:
- do you actually measure/record overcrowding real time (as opposed to ticketing data estimates)?
- how do you allocate different rolling stock to different routes?
- do you consider "UK plc" issues at all i.e. foreign visitor experience?
Problem History
- 1 peter whitfield reported the issue on FixMyTransport. close 16:39 26 Sep 2012 #
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2
peter whitfield wrote to Northern Rail
close
16:39 26 Sep 2012
#
Here is the letter that peter whitfield wrote.
Use of Unsuitbale Pacer Trains for Manchester Airport Service
Northern Rail seem to run Pacer locomotives (the small ones that look like buses) for about 10% of services on the Liverpool to Manchester Airport service. This choice seems to defy logic as the service is very overcrowded and this particular unit is very unsuitable for people with suitcases to/from the airport. It is bordering on the dangerous at times. In other countries, airport services get the best rolling stock and I shudder to think what foreign visitors think. So the key questions for Northern are:
- do you actually measure/record overcrowding real time (as opposed to ticketing data estimates)?
- how do you allocate different rolling stock to different routes?
- do you consider "UK plc" issues at all i.e. foreign visitor experience?
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Dear Customer
Customer Relations
Case Reference: NR/275975
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.
Kind regards
Customer Relations Officer
show quoted sections -
[Not use Pacer type trains on the Manchester Airport route email]
Northern Rail 275975
05 October 2012
Our Reference NR/ 275975
Dear [Not use Pacer type trains on the Manchester Airport route email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Thank you again for taking the trouble to contact me.
Yours sincerely
Neil Armstrong
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
show quoted sections -
5
Paul Hollinghurst commented
close
19:47 05 Oct 2012
#
Peter,
Unfortunately Northern Rail are one of the few operators who refuse to correspond through FixMyTransport, instead just giving a standard response saying "Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at Northern Rail".
If you want to find out more you will have to contact them directly at customer.relations@northernrail.org
Please do come back and update your campaign page on FixMyTransport with any news.
I hope you get a useful reply.Best regards,
Paul (FixMyTransport Volunteer)
anorakadmin
Problem Reporter