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“Please help me persuade Network Rail to oyster needs to own responsibility for Oyster branded machines and services” – Michael Davies

Description

Michael Davies

Oyster machine at Waterloo took my money but didn't top up my card. SWT says it isn't their problem because they don't handle Oyster. Oyster says it isn't their problem because SWT own the machines. National Rail says they don't know anything about it. So no one is responsible for my money being taken from me without a top up being received at an Oyster branded machine at Waterloo (National Rail).

Problem History

  • 1 Michael Davies reported the issue on FixMyTransport. close 15:32 07 Feb 2012
  • 2 Michael Davies wrote to Network Rail close 15:32 07 Feb 2012

    Here is the letter that Michael Davies wrote.

    Self Service Oyster Machines Not The responsibility of Oyster

    Oyster machine at Waterloo took my money but didn't top up my card. SWT says it isn't their problem because they don't handle Oyster. Oyster says it isn't their problem because SWT own the machines. National Rail says they don't know anything about it. So no one is responsible for my money being taken from me without a top up being received at an Oyster branded machine at Waterloo (National Rail).

  • 3 CRHQ responded to Michael Davies close 17:42 07 Feb 2012
    Dear Mr Davies

    Thank you for your e-mail that has been forwarded to us from Fix My Transport.

    Please accept my apologies for the inconvenience and frustration that you have been caused by the Oyster machine at Waterloo station. It is also disappointing that you have not been advised to contact Transport for London to resolve this. The Oyster ticketing system is a scheme operated and owned by Transport for London. If you experience any difficulties using the Oyster card scheme, please contact them directly to arrange a refund or investigation in to the faulty machine.

    I have sent a copy of your e-mail on to Transport for London so I expect you will receive a response directly from them shortly. For any future issues, please e-mail them directly at:

    [email address]

    I'm sorry that I am unable to assist directly on this occasion, but I am sure that Transport for London will be happy to help you resolve your top-up issue.

    Kind regards

    Brian Wortman
    Communications Manager (Community Relations)
    Corporate Communications
    Network Rail

    show quoted sections
Comment
  • started 7 February 2012
  • supporters 1
London Waterloo Rail Station in Waterloo operated by South West Trains, Network Rail
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