FixMyTransport: Paying our money - Please acknowledge it !!

Description

tom gillespie

13 min journey -no tix person on train ( or tix person hiding at rear of train ) - Then 12 mins to wait and buy a ticket !! what is that about ??

Then once returned . I made mistake as thought 6.39 train ,but was actuallty 6.34. So at 6.36 when entered station and asked staff what platform for Newton train ?Instead of a polite "sorry sir , you have missed your train, it's actually 6. 34 " I had a " Look at the time,whit dus that say - 6.36 dae ye get it " !!

Joke - no wonder Richard Branston has a problem with these people !

Comment

Problem History

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1 tom gillespie reported the issue on FixMyTransport. close 19:53 23 Sep 2012 #
2 tom gillespie wrote to ScotRail close 19:53 23 Sep 2012 #

Here is the letter that tom gillespie wrote.

service levels

13 min journey -no tix person on train ( or tix person hiding at rear of train ) - Then 12 mins to wait and buy a ticket !! what is that about ??

Then once returned . I made mistake as thought 6.39 train ,but was actuallty 6.34. So at 6.36 when entered station and asked staff what platform for Newton train ?Instead of a polite "sorry sir , you have missed your train, it's actually 6. 34 " I had a " Look at the time,whit dus that say - 6.36 dae ye get it " !!

Joke - no wonder Richard Branston has a problem with these people !
3 First Group Response responded to tom gillespie close 20:01 23 Sep 2012 #

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.

Whatever the weather, check your journey before you travel @ www.Scotrail.co.uk.

Check out our new traffic alerts on our homepage for 'at-a-glance' view of live running information and sign up for our iphone app. You can also follow us on Twitter.

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.

Whatever the weather, check your journey before you travel @ www.Scotrail.co.uk.

Check out our new traffic alerts on our homepage for 'at-a-glance' view of live running information and sign up for our iphone app. You can also follow us on Twitter.
4 Scotrail Customer Relations responded to tom gillespie close 10:42 28 Sep 2012 #

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6732292/SR

Dear Customer

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Simon Pritchard
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6732292/SR

Dear Customer

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Simon Pritchard
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Scotrail Customer Relations responded to tom gillespie close 10:42 28 Sep 2012 #

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6732292/SR

Dear Customer

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Simon Pritchard
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6732292/SR

Dear Customer

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Simon Pritchard
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
6 Peter Dixon commented close 20:27 28 Sep 2012 #

Hello Tom

I am one of the FixMyTransport Volunteers.

I am really sorry to say this but sadly First Scotrail have chosen to not respond to your issue through FixMyTransport. In order to progress your issue, you will need to contact them directly through the links below.

http://www.scotrail.co.uk/contactus/index.html

Kind regards

anorak

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