FixMyTransport: Persuade National Express to add more buses on the 127/128 during the rush hour

Description

Richard W

On services there are not enough buses to cope with the rush hour meaning that frequently from just Corporation Street there is people standing and by Broad Street there is no or little standing room left

Comment

Problem History

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1 Richard W reported the issue on FixMyTransport. close 19:13 31 Oct 2011 #
2 Richard W wrote to National Express West Midlands (NXWM) close 19:13 31 Oct 2011 #

Here is the letter that Richard W wrote.

Not enough buses on 127/128 to cope with rush hour

On services there are not enough buses to cope with the rush hour meaning that frequently from just Corporation Street there is people standing and by Broad Street there is no or little standing room left
3 Stuart Johnson commented close 20:29 01 Nov 2011 #

Back in the 'old days', the 128 & 129 (now withdrawn) were always operated by double-deck Metrobuses, but since West Bromwich withdrew those, those routes became mostly single-deck Mercedes operated.

The obvious solution would be to give West Bromwich more double-decks (which there should be plenty of once the new buses arrive), and make the 127 & 128 double-deck operated again.

anorak
4 Richard W wrote to National Express West Midlands (NXWM) close 17:39 02 Nov 2011 #

Hello,
I feel that during the rush hour, services 127/128 their frequency needs to be increased due to the fact that these services are full from Corporation Street and by Broad Street there is no or little standing room on these services.

I look forward to your reply

Richard Wallis
5 Travel responded to Richard W close 11:23 04 Nov 2011 #

Dear Mr Wallis

Your Customer Reference: BU421802

Thank you for your email received on 02 November 2011.

Your correspondence has been given the reference number, shown above, and
has been passed to our Customer Relations Team for attention.

We aim to reply within 10 working days and thank you for your patience in
the meantime.

Yours sincerely

Patricia Bate
Customer Relations Executive

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Dear Mr Wallis

Your Customer Reference: BU421802

Thank you for your email received on 02 November 2011.

Your correspondence has been given the reference number, shown above, and
has been passed to our Customer Relations Team for attention.

We aim to reply within 10 working days and thank you for your patience in
the meantime.

Yours sincerely

Patricia Bate
Customer Relations Executive

****************************************************
Think Green!!! Please don't print this e-mail unless you really need to.
****************************************************
This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail. Whilst reasonable precautions have been taken to ensure that this message and any attachments are free from viruses or other malicious code, no guarantee is implied or given. The views expressed in this communication may not necessarily be the views held by National Express Group PLC.

National Express Group PLC. Registered in England No 2590560. Registered Office: National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD

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6 Katie W commented close 18:23 06 Nov 2011 #

They should also put double deckers on them seeing as it always gets chock a block.
7 Travel responded to Richard W close 13:18 21 Nov 2011 #

Dear Sir/Madam

Thank you for your email received on 31 October 2011. I'm sorry for the
delay in replying to you.

I was sorry to learn about the problems which have been reported to you
regarding our 127 service. I appreciate your concerns. Please accept my
sincere apologies for the inconvenience and upset caused.

I have forwarded the details to the management team responsible for the
service so that they can monitor the passenger loadings of the service and
take action to alleviate any problems.

Thank you for getting in touch, your feedback is important to us. If I can
be of further assistance, please call me on 0121 254 7272.

Yours sincerely

LaDonna Sears-Thomas
Customer Relations Executive

show quoted sections

Dear Sir/Madam

Thank you for your email received on 31 October 2011. I'm sorry for the
delay in replying to you.

I was sorry to learn about the problems which have been reported to you
regarding our 127 service. I appreciate your concerns. Please accept my
sincere apologies for the inconvenience and upset caused.

I have forwarded the details to the management team responsible for the
service so that they can monitor the passenger loadings of the service and
take action to alleviate any problems.

Thank you for getting in touch, your feedback is important to us. If I can
be of further assistance, please call me on 0121 254 7272.

Yours sincerely

LaDonna Sears-Thomas
Customer Relations Executive

****************************************************
Think Green!!! Please don't print this e-mail unless you really need to.
****************************************************
This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail. Whilst reasonable precautions have been taken to ensure that this message and any attachments are free from viruses or other malicious code, no guarantee is implied or given. The views expressed in this communication may not necessarily be the views held by National Express Group PLC.

National Express Group PLC. Registered in England No 2590560. Registered Office: National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD

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8 Myf Nixon commented close 16:16 21 Nov 2011 #

That sounds vaguely promising, anyway, Richard. Do let us know if you see any improvements in the future.

anorak

admin
9 Travel responded to Richard W close 17:02 21 Nov 2011 #

Dear Mr Wallis

Thank you for your email received on 02 November 2011.

I am sorry about the overcrowding that you have experienced when using our
127 and 128 services. I understand that we have let you down and I
apologise for the inconvenience and discomfort that we have caused you.

We are committed to providing a reliable and comfortable service and it is
disappointing to hear about occasions when we have failed to do so. I have
forwarded your comments to the Management Team for their attention. The
loading levels will be monitored and reviewed and appropriate action will
be taken to improve our service.

Our aim is to make travel simpler and more comfortable for all our
customers, and we have clearly been unsuccessful. We are working hard to
make improvements and I sincerely hope that you will see an improvement in
this service in the future.

Thank you for getting in touch, your feedback is important to us. If I can
be of further assistance, please call me on 0121 254 7272.

Yours sincerely

Afsana Faheem
Customer Relations Executive

Tel: 0121 254 7272

show quoted sections

Dear Mr Wallis

Thank you for your email received on 02 November 2011.

I am sorry about the overcrowding that you have experienced when using our
127 and 128 services. I understand that we have let you down and I
apologise for the inconvenience and discomfort that we have caused you.

We are committed to providing a reliable and comfortable service and it is
disappointing to hear about occasions when we have failed to do so. I have
forwarded your comments to the Management Team for their attention. The
loading levels will be monitored and reviewed and appropriate action will
be taken to improve our service.

Our aim is to make travel simpler and more comfortable for all our
customers, and we have clearly been unsuccessful. We are working hard to
make improvements and I sincerely hope that you will see an improvement in
this service in the future.

Thank you for getting in touch, your feedback is important to us. If I can
be of further assistance, please call me on 0121 254 7272.

Yours sincerely

Afsana Faheem
Customer Relations Executive

Tel: 0121 254 7272

****************************************************
Think Green!!! Please don't print this e-mail unless you really need to.
****************************************************
This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail. Whilst reasonable precautions have been taken to ensure that this message and any attachments are free from viruses or other malicious code, no guarantee is implied or given. The views expressed in this communication may not necessarily be the views held by National Express Group PLC.

National Express Group PLC. Registered in England No 2590560. Registered Office: National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD

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10 Stuart Johnson commented close 18:10 21 Nov 2011 #

Sounds overwhelming similar to the response I had back from them, regarding the overcrowding on the 37 service!

anorak
11 Richard W commented close 21:05 21 Nov 2011 #

Indeed it does sound similar, could this be one of their standard letters?
It just sounds like they have changed a few words to suit it to this subject and done the same on your 37 topic too.
12 Peter Dixon commented close 22:19 21 Nov 2011 #

Is there anything to be gained from contacting Centro?

anorak

admin
13 Richard W commented close 18:25 26 Jan 2012 #

They put double decks on during the christmas period but now they have generally reverted back
14 Vinh Quoc LE Banh commented close 14:53 15 Feb 2012 #

I indeed hope they put double decks soon
Although i see them on the 127 fairly often now but at the wrong time (ie yesterday 8pm lol :S)
15 Stuart Johnson commented close 20:52 15 Feb 2012 #

West Bromwich garage have been receiving some extra Gemini double-deckers following the arrival of new Enviro400s at Walsall and West Bromwich garage. NXWM are planning to make the 127 and 128 double-deck operated by the Spring.

anorak
16 Stuart Johnson commented close 20:54 15 Feb 2012 #

Sorry, that should have read "new Enviro400s at Walsall and Perry Barr garages"!

anorak
17 Richard W commented and marked the problem as fixed. close 21:57 16 Mar 2012 #

They're starting to put some double deckers on now!