FixMyTransport: please do not cover the information to take the more money from the Travelers

Description

Mahmood Husain

I went to the Virgin Ticket shop in Manchester at 10:20 ask how much a day return Ticket to London ''as its first time to me go to London'' he told me its 74.20. I gave him the money and he give me the ticket without told me any thing about the time to go or back.
I went to London and return. While I am return no body told me any thing except the conductor his name is Peater he told me your Ticket is not valid because its off Peak Ticket and you travel on the peak time. I told him no body told me about the time, I have bought a day return ticket from Manchester. He told me, if the Ticket man told you the ticket price is more than three hundred will you buy it? I say no I will not travel.
The Conductor Peater become angry and say you must pay now. I gave him my visa cart and pay 148 Pound over the 74.20 pound I have paid.
I feel that I am treated unfairly or some body cheat me.
I am request you to ask the customers, if they want peak or off peak Ticket if they ask about day return ticket
I have sent a complain to the virgin train company in 17 September but till now the did not replay for me.

Comment

Problem History

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1 Mahmood Husain reported the issue on FixMyTransport. close 11:54 27 Sep 2012 #
2 Mahmood Husain wrote to Virgin Trains close 11:54 27 Sep 2012 #

Here is the letter that Mahmood Husain wrote.

cheating in ticket price

I went to the Virgin Ticket shop in Manchester at 10:20 ask how much a day return Ticket to London ''as its first time to me go to London'' he told me its 74.20. I gave him the money and he give me the ticket without told me any thing about the time to go or back.
I went to London and return. While I am return no body told me any thing except the conductor his name is Peater he told me your Ticket is not valid because its off Peak Ticket and you travel on the peak time. I told him no body told me about the time, I have bought a day return ticket from Manchester. He told me, if the Ticket man told you the ticket price is more than three hundred will you buy it? I say no I will not travel.
The Conductor Peater become angry and say you must pay now. I gave him my visa cart and pay 148 Pound over the 74.20 pound I have paid.
I feel that I am treated unfairly or some body cheat me.
I am request you to ask the customers, if they want peak or off peak Ticket if they ask about day return ticket
I have sent a complain to the virgin train company in 17 September but till now the did not replay for me.
3 Relations, Customer responded to Mahmood Husain close 11:55 27 Sep 2012 #

Thank you for contacting us.

This is an automated email, confirming that we have received
your email. Please do not respond to this message.

We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays).

Regards

Customer Relations
Virgin Trains

show quoted sections

________________________________
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

This message has been scanned for malware by Websense.
[2]www.websense.com

References

Visible links
1. mailto:[email address]
2. http://www.websense.com/

Thank you for contacting us.

This is an automated email, confirming that we have received
your email. Please do not respond to this message.

We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays).

Regards

Customer Relations
Virgin Trains

*************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in the e-mail are those of the individual
and not necessarily those of Virgin Trains or affiliated
Companies.

Thank you
[1][email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and Wales (number 3007940) whose registered office is at
The School House, 50 Brook Green. London. W6 7RR
*************************************************************************

________________________________
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

This message has been scanned for malware by Websense.
[2]www.websense.com

References

Visible links
1. mailto:[email address]
2. http://www.websense.com/

hide quoted sections
4 Mahmood Husain wrote to Virgin Trains close 12:09 27 Sep 2012 #

Dear sir.
I am Mahmood Husain.
I went to the Virgin Ticket shop in Manchester at 10:20 ask how much a day return Ticket to London ''as its first time to me go to London'' he told me its 74.20. I gave him the money and he give me the ticket without told me any thing about the time to go or back.
I went to London and return. While I am return no body told me any thing except the conductor his name is Peater he told me your Ticket is not valid because its off Peak Ticket and you travel on the peak time. I told him no body told me about the time, I have bought a day return ticket from Manchester. He told me, if the Ticket man told you the ticket price is more than three hundred will you buy it? I say no I will not travel.
The Conductor Peater become angry and say you must pay now. I gave him my visa cart and pay 148 Pound over the 74.20 pound I have paid.
I feel that I am treated unfairly or some body cheat me.
I am request you to return my money back as I ask for the price of the day return Ticket not off peak return ticket.
Also pleas, ask the customers, if they want peak or off peak Ticket if they ask about day return ticket.
Thank you for your help.
Your sincerely
Mahmood Husain
5 Mahmood Husain added an update close 12:10 27 Sep 2012 #

I have sent a complaint to the virgin train company in 17 September but till now the did not replay to me
6 Relations, Customer responded to Mahmood Husain close 12:10 27 Sep 2012 #

Thank you for contacting us.

This is an automated email, confirming that we have received
your email. Please do not respond to this message.

We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays).

Regards

Customer Relations
Virgin Trains

show quoted sections

________________________________
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

This message has been scanned for malware by Websense.
[2]www.websense.com

References

Visible links
1. mailto:[email address]
2. http://www.websense.com/

Thank you for contacting us.

This is an automated email, confirming that we have received
your email. Please do not respond to this message.

We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays).

Regards

Customer Relations
Virgin Trains

*************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in the e-mail are those of the individual
and not necessarily those of Virgin Trains or affiliated
Companies.

Thank you
[1][email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and Wales (number 3007940) whose registered office is at
The School House, 50 Brook Green. London. W6 7RR
*************************************************************************

________________________________
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

This message has been scanned for malware by Websense.
[2]www.websense.com

References

Visible links
1. mailto:[email address]
2. http://www.websense.com/

hide quoted sections
7 Virgin Trains Customer Relations responded to Mahmood Husain close 09:40 28 Sep 2012 #

Dear Sir/Madam,

Thank you for your email which we received on 27/09/2012 11:55.
Your comments have been entered into our case management system
under reference VT-0120927-5D6 and we will respond to you as
soon as possible.

We would be grateful if you would provide the information listed
below by replying to this email. This will help us to process
your enquiry, or complaint more quickly.

There is no need to reply if you included this information in
your original email.

1) Your full address, in case we need to send you a reply by
post;

2) A scan or photo of your tickets, or some other proof of
purchase for them (e.g. a copy of the email confirmation for
your booking).

We aim to reply to all emails within 20 working days. If it is
an urgent matter you may wish to give us a call on 0845 000 8000
(Mon-Fri 08:30-18:15, Sat 09:00-16:00, closed Sundays, Christmas
Day and Boxing Day) quoting the above reference.

Regards

Virgin Trains Customer Relations Team

show quoted sections

Dear Sir/Madam,

Thank you for your email which we received on 27/09/2012 11:55.
Your comments have been entered into our case management system
under reference VT-0120927-5D6 and we will respond to you as
soon as possible.

We would be grateful if you would provide the information listed
below by replying to this email. This will help us to process
your enquiry, or complaint more quickly.

There is no need to reply if you included this information in
your original email.

1) Your full address, in case we need to send you a reply by
post;

2) A scan or photo of your tickets, or some other proof of
purchase for them (e.g. a copy of the email confirmation for
your booking).

We aim to reply to all emails within 20 working days. If it is
an urgent matter you may wish to give us a call on 0845 000 8000
(Mon-Fri 08:30-18:15, Sat 09:00-16:00, closed Sundays, Christmas
Day and Boxing Day) quoting the above reference.

Regards

Virgin Trains Customer Relations Team

----------------------------------------------------------------

****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

This message has been scanned for malware by Websense.
[1]www.websense.com

References

Visible links
1. http://www.websense.com/

hide quoted sections
8 Myf Nixon commented close 09:59 28 Sep 2012 #

Hi Mahmood,

We would advise against giving your address on this public webpage, so you should send the details asked for to customer.relations@virgintrains.co.uk. Make sure you include the reference number quoted in Virgin's message.

Good luck!

anorak

admin
9 Mahmood Husain commented and marked the problem as fixed. close 10:56 12 Nov 2012 #

Questionnaire filled in by problem reporter.