Good afternoon

Thank you for the email below - can you please ask the customer to
contact us direct.

Kind regards

Arriva Customer Services

-----Original Message-----
From: Sarah Jane Jones [mailto:[Please Help Me Get The Rude Driver Ditched!! email]]
Sent: 03 December 2011 23:25
To: Customer Services North West
Subject: Unfriendly, rude behavior.

Dear Arriva Cymru,

Today I had a very unpleasant experience on the bus to Chester.
When I got on to the bus to pay for my ticket, a lady was still
making her way off the bus. Before I got on a waited a few minutes
for people to get off and then stepped on as the young man in front
of me insisted I went before him as I had a pram with my 2 year old
daughter in in. When I saw the woman make her way off the bus i
pulled the pram over to the side as it was too late to get off as
there was a queue of people behind me waiting to get on. The lady
getting off the bus was carrying a lot of luggage including a big
bin liner containing a very large, bulky box. She had clearly
decided to get off at the stop very late as she was there was a
large time game between the time the last person made their way off
the bus , to when she made her way off. Any how, as the lady made
her way passed me she hit my daughter in the nose with her big box
in the bin liner and caused distress to her. I notified the lady
she hit her in the face and she showed no sympathy or apology. The
bus driver then became very rude an applied "If you waited for
everybody to get off the bus first it wouldn't have happened." in a
very harsh tone. I replied to him to say that I did not see the
lady getting up to get off as she clearly decided to get off last
minute. I then asked for my ticket. The driver asked which one in a
harsh tone also. The driver had a very unhappy facial expression
after the incident. When he gave me my change from my cash, I
wasn't paying much attention as I was upset, and he just starred at
me until i picked up the money, and let me walk away without
picking up the ticket. Luckily the lady behind me called me and
gave me my ticket. The driver made me feel extremely awkward being
on the bus and each stop I considered getting off as I was very
upset after the way he had spoken and acted towards me. The driver
who seemed in no better mood, and seemed no more polite and
friendly towards any other of the riders, passed to people in the
Bagillt village bus stop, and drove straight passed them. They
wanted to get on the bus as they were standing at the road side.
They were clearly angry and upset the bus hadn't stopped and looked
fairly confused. I finally decided to get off the bus at Broughton
park as I felt I could no longer sit on the bus for any longer. To
every person that got on the bus, the bus driver never gave
friendly service from what I could see, which was a fair view as I
was at the very front in full view of the drivers service window.
I'm unsure why the driver acted this way towards me, I feel he may
have targeted me as i'm a young mother and felt if it was a 30 year
old with a pram rather than an a fairly young looking 18year old,
he would have had more respect. I did not get the bus back as I was
afraid the same driver would be driving the bus and didn't wish to
face another unpleasant experience so I phoned my father to pick me
and my daughter up who travelled from Brynford, Nr Holywell. I
understand that in no doubt no action will be taken from my
complaint, but I decided I would inform who ever this may concern.
Thanks for taking the time to read my email.

------------------

Here is some information from FixMyTransport about the location of
this issue:

Location name: Number 11 bus route

Area: between Holywell, Prestatyn, Ffynnongroyw, and Rhyl

----------

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