Description
sophie postill
today i got the 12:45 train to stockport, which is the worst time to get a train on a saturday as stockport county play and there was also something big going of in a manchester, the train pulled up and was 2 carrigers i had a baby with me in a buggie, there was no seats or anywhere to stand, smebody actually fell into the buggie it was that over crowded, we eventually arrive at stockport as i fight my way to the door i find out the door is out of order, so i go to use another door only to find that the buggie does not fit between the seats, luckly an elderly gentalman, saw that it didnt fit and we had to carry the buggie over the seats, and the ticket man just watched the elderly man do this, i am not happy with the way the ticket man treated up or how the trains are set out therefor in the situation of a door been out of order a mum with a buggie or even a disabled person are then stuck, i will no longer be useing the train line again.
Problem History
- 1 sophie postill reported the issue on FixMyTransport. close 20:28 20 Oct 2012 #
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2
sophie postill wrote to Northern Rail
close
20:28 20 Oct 2012
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Here is the letter that sophie postill wrote.
over crouding and not enough space
today i got the 12:45 train to stockport, which is the worst time to get a train on a saturday as stockport county play and there was also something big going of in a manchester, the train pulled up and was 2 carrigers i had a baby with me in a buggie, there was no seats or anywhere to stand, smebody actually fell into the buggie it was that over crowded, we eventually arrive at stockport as i fight my way to the door i find out the door is out of order, so i go to use another door only to find that the buggie does not fit between the seats, luckly an elderly gentalman, saw that it didnt fit and we had to carry the buggie over the seats, and the ticket man just watched the elderly man do this, i am not happy with the way the ticket man treated up or how the trains are set out therefor in the situation of a door been out of order a mum with a buggie or even a disabled person are then stuck, i will no longer be useing the train line again.
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Dear Customer
Customer Relations
Case Reference: NR/280299
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.
Kind regards
Customer Relations Officer
show quoted sections -
22 October 2012
Our Reference NR/ 280299
Dear [please help me to get this srted email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Thank you again for taking the trouble to contact me.
Yours sincerely
Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
show quoted sections -
5
Peter Dixon commented
close
18:05 22 Oct 2012
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Hello Sophie
I am one of the FixMyTransport volunteers.
I am really sorry but Northern Rail have not provided you with the response that you may have been looking for.
If you want a full response, you will need to contact customer.relations@northernrail.org
Kind regards
anorakadmin
Problem Reporter
