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“Please help me persuade London Underground (TfL) to please turn down the volume! ” – colette hiller

Description

colette hiller

TFL recongnize that sound can effectively be used to create a specific ambience. . They understand that by putting classical music into Brixton Tube station, for instance, that the calm sounds may serve quell to any anti social behaviour.

What TFL managment have failed to understand is that the reverse is also true. By imposing loud, repetitive and pre programmed announcements on passengers, they create an unpleasant journey. This is particularly unpleasant inside the tube carriages.

The electronic voice announcing each tube station has become increasingly loud and intrusive. The sound level is so loud it is now physically painful to sit directly beneath the speakers.

The programmed announcements are overly lengthy and frequent.. Regular commuters must endure precisely the same message and intonations - thousands of time each month. . Passengers put up by wearing earphones to block the sound. . Tourists prefer human contact to automated voices . And after speaking with dozens of TFL drivers , I learned they particularly dislike using it.

By inflicting relentless robotic messaging, TFL are in effect turning people into Robots . To survive the mechanical din, people are forced to cut themselves off and not to listen. As a result, they cut themselves off too from fellow passengers. The result is that passengers are increasingly less kind and considerate.

If you must have automated announcements please please turn down the volume, trim down the messages and don't repeat each message.

Your sincerely
Colette Hiller
.

TFL management will defend the announcements stating their aim is to help elderly, disabled, blind people and tourists. The irony is that nobody finds the service helpful. Age UK tells me that the volume makes it hard for their members to hear, A survey of registered blind commuters shows that they do not find the messages helpful. . At 11 PM do we really need to be told to 'change here for London Zoo'? Do we need to know we are approaching the station , and then 5 seconds later that we are at the station?.
Tthis is an age where well being is considered to be an important component of our GNP. This loud electronic voice does not improve the passenger experience and it certainly makes the journey significantly less pleasurable for thousands of passengers.

Please turn down the noise. .

Colette HIller .

Problem History

  • 1 colette hiller reported the issue on FixMyTransport. close 18:45 06 May 2012
  • 2 colette hiller wrote to London Underground (TfL) close 18:45 06 May 2012

    Here is the letter that colette hiller wrote.

    intrusive sound system

    TFL recongnize that sound can effectively be used to create a specific ambience. . They understand that by putting classical music into Brixton Tube station, for instance, that the calm sounds may serve to any anti social behaviour.

    What TFL managment have failed to understand is that the reverse is also true. By imposing loud, repetitive and pre programmed announcements on passengers, they create an unpleasant journey. ,

    The electronic voice on the tube has become increasingly loud and intrusive. The sound level is so loud it is now physically painful to sit directly beneath the speakers.

    The programmed announcements are overly lengthy and frequent.. Regular commuters must endure precisely the same message and intonations - thousands of time each month. . Passengers put up by wearing earphones to block the sound. . Tourists prefer human contact to automated voices . And after speaking with dozens of TFL drivers , I learned they particularly dislike using it.

    By inflicting relentless robotic messaging, TFL are in effect turning people into Robots . To survive the mechanical din, people are forced to cut themselves off and not to listen. As a result, they cut themselves off too from fellow passengers. The result is that passengers are increasingly less kind and considerate.

    If you must have automated announcements please please turn down the volume, trim down the messages and don't repeat each message.

    Your sincerely
    Colette Hiller
    .

    TFL management will defend the announcements stating their aim is to help elderly, disabled, blind people and tourists. The irony is that nobody finds the service helpful. Age UK tells me that the volume makes it hard for their members to hear, A survey of registered blind commuters shows that they do not find the messages helpful. . At 11 PM do we really need to be told to 'change here for London Zoo'? Do we need to know we are approaching the station , and then 5 seconds later that we are at the station?.
    Tthis is an age where well being is considered to be an important component of our GNP. This loud electronic voice does not improve the passenger experience and it certainly makes the journey significantly less pleasurable for thousands of passengers.

    Please turn down the noise. .

    Colette HIller .

  • 3 [email address] responded to colette hiller close 18:50 06 May 2012
     

    ****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S
    CUSTOMER SERVICE CENTRE - PLEASE DO NOT REPLY ******

    Thank you for your comments. Your email has been successfully
    delivered.

    We will deal with this matter as quickly as we can and aim to
    send you a reply within 10 days.

    Depending on the nature of the matter however, it may take
    longer than 10 days to investigate and respond to you. If this
    is the case we will keep you updated until we are able to
    respond fully, once the investigation has been done. If you need
    to contact us in the meantime, you can call us on 0845 330 9880.
    We are open 7 days a week from 8am to 8pm.

    show quoted sections

  • 4 colette hiller asked for advice. close 18:54 06 May 2012

    Hello good people.
    I am dispirited that Londoners have become Sheeplike about the endless and intrusive preprogammed announcements inside the tube. Nearly half of every tube journey is now taken up with a computerised voice message.

    How do I generate a ground swell of discontent?

    I wonder too if there may be any legal issues involving noise levels and right to silence.

    This is a bigger issue than a specific station complaint and so, will be harder to fix. But its impact on well being, happiness and civil society is a big one.,

    My message is marked 'Turn Down the Volume'

    Be grateful for your thoughts on how to effectively make this a campaign to which they must respond.

    thanks
    Colette Hiller

  • 5 Mark Jones commented close 23:13 06 May 2012

    Hello Collete, I'm Mark, one of the Volunteers here at FixMyTransport, and although I'm not a Londoner I'm an expert on DDA compliance.

    Unfortunately, the on train/bus announcements are here to stay, no matter how many people dislike them or find them intrusive, as they are a key part of TFL's commitment to the accessibilty of the Network, as can be seen here: http://www.tfl.gov.uk/assets/downloads/corporate/disability-and-deaf-equality-scheme-2009-2012.pdf.

    I am sorry that this issue is not one that can be easily resolved.

    Mark Jones
    FixMyTransport Volunteer.

    anorak
    admin
  • 6 [email address] responded to colette hiller close 14:13 25 May 2012
    Ref:  1010625726  

    Date 25.05.2012 

    Dear Ms Hillier  

    I would like to thank you for your email about our PA
    system. I'm sorry for the delay in replying to you.

    Your comments have been noted. 

    Please contact me if you need any further help.

    Kind regards

    Cyrilene Isaac

    Customer Service Advisor

    Transport for London Customer Services

    DO NOT DELETE.............................
    {ticketno:[2696202]}
    DO NOT DELETE.............................

    Original Text

    From: [Please turn down the volume! email]
    To: [London Underground (TfL) problem reporting email] <[email address]>
    CC:
    Sent: 06.05.12 18:50:04
    Subject: intrusive sound system

    Dear London Underground (TfL),

    TFL recongnize that sound can effectively be used to create a
    specific ambience. . They understand that by putting classical
    music into Brixton Tube station, for instance, that the calm
    sounds
    may serve to any anti social behaviour.

    What TFL managment have failed to understand is that the reverse
    is
    also true. By imposing loud, repetitive and pre programmed
    announcements on passengers, they create an unpleasant journey.
    ,

    The electronic voice on the tube has become increasingly loud
    and
    intrusive. The sound level is so loud it is now physically
    painful
    to sit directly beneath the speakers.

    The programmed announcements are overly lengthy and frequent..
    Regular commuters must endure precisely the same message and
    intonations - thousands of time each month. . Passengers put up
    by
    wearing earphones to block the sound. . Tourists prefer human
    contact to automated voices . And after speaking with dozens of
    TFL
    drivers , I learned they particularly dislike using it.

    By inflicting relentless robotic messaging, TFL are in effect
    turning people into Robots . To survive the mechanical din,
    people
    are forced to cut themselves off and not to listen. As a result,
    they cut themselves off too from fellow passengers. The result
    is
    that passengers are increasingly less kind and considerate.

    If you must have automated announcements please please turn down
    the volume, trim down the messages and don't repeat each
    message.

    Your sincerely Colette Hiller .

    TFL management will defend the announcements stating their aim
    is
    to help elderly, disabled, blind people and tourists. The irony
    is
    that nobody finds the service helpful. Age UK tells me that the
    volume makes it hard for their members to hear, A survey of
    registered blind commuters shows that they do not find the
    messages
    helpful. . At 11 PM do we really need to be told to 'change here
    for London Zoo'? Do we need to know we are approaching the
    station
    , and then 5 seconds later that we are at the station?. Tthis is
    an
    age where well being is considered to be an important component
    of
    our GNP. This loud electronic voice does not improve the
    passenger
    experience and it certainly makes the journey significantly less
    pleasurable for thousands of passengers.

    Please turn down the noise. .

    Colette HIller .

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Bakerloo Line

    Area: Between London, Stonebridge Park, and Harrow & Wealdstone

    ----------

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    provide an update on the problem, please visit the following
    link:

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  • started 6 May 2012
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