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“Please help me persuade Transport for London to poor W3 service needs fixing” – Sarah Lavelle

Description

Sarah Lavelle

For at least the past 3 weeks the W3 service has been erratic, at best, in both directions to/from our stop at Middle Lane. Between 7.45 and 8.15 in the morning (prime commuter time) you can basically abandon any hope of getting on at all. Intervals of 10 minutes are common so that when a bus eventually arrives there's no room for anyone to get on. At lunchtimes intervals extend to over 10 mins & buses are prone to diversion as well as throwing people off without warning. Yesterday at approx 5.30 the W3 took over 20 minutes to trundle down Stroud green road before shutting down at Victoria rd and throwing off all the passengers without ANY driver explanation. About 50 people waited at that stop until the next (packed) W3 sailed past about 10 minutes later, at which point most of them gave up. I have also given up any hope of getting the morning bus & prefer to walk 15 minutes to the W7 where at least I stand some chance of getting to Finsbury park within half an hour. Better, more courteous driver communication would help matters immensely.

Problem History

  • 1 Sarah Lavelle reported the issue on FixMyTransport. close 21:01 22 Nov 2011
  • 2 Sarah Lavelle wrote to Transport for London close 21:01 22 Nov 2011

    Here is the letter that Sarah Lavelle wrote.

    Poor W3 service

    For at least the past 3 weeks the W3 service has been erratic, at best, in both directions to/from our stop at Middle Lane. Between 7.45 and 8.15 in the morning (prime commuter time) you can basically abandon any hope of getting on at all. Intervals of 10 minutes are common so that when a bus eventually arrives there's no room for anyone to get on. At lunchtimes intervals extend to over 10 mins & buses are prone to diversion as well as throwing people off without warning. Yesterday at approx 5.30 the W3 took over 20 minutes to trundle down Stroud green road before shutting down at Victoria rd and throwing off all the passengers without ANY driver explanation. About 50 people waited at that stop until the next (packed) W3 sailed past about 10 minutes later, at which point most of them gave up. I have also given up any hope of getting the morning bus & prefer to walk 15 minutes to the W7 where at least I stand some chance of getting to Finsbury park within half an hour. Better, more courteous driver communication would help matters immensely.

  • 3 [email address] responded to Sarah Lavelle close 21:05 22 Nov 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

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    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Simon Brandon commented close 13:31 23 Nov 2011

    Sarah,

    Thanks for taking the time to report this problem with the W3. As a regular user of the W3 myself I share your frustration with this poor service. I have raised it on this site but have only received a rather flat reply from Arriva. I have therefore chased them again hoping for a better response and some willingness to do something about a service that is so poor on a route that is so busy. I'll let you know when I hear more.

    Regards,

    Simon.

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