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“Please help me persuade Greater Anglia to properly maintain Highams Park Station” – Simon Brandon

Description

Simon Brandon

Highams Park Station is increasingly sliding into a state of disrepair and I would urge Greater Anglia to look at making improvements as a matter of urgency.

First and foremost, the footbridge over the tracks needs a complete overhaul. It is poorly lit, uneven and slippery on the steps. Even the lightest rainfall causes muddy water to collect on the surface, making it even more dangerous and unpleasant to use. This needs to be remedied before someone has an accident.

In addition, numerous light bulbs need replacing on both platforms, one of the oyster readers on the North bound platform doesn’t seem to work anymore and part of the fencing needs replacing by the exit on the North bound platform. The missing piece of fence has been replaced by only a small piece of tape which makes another dimly lit part of the station dangerous to access.

The subway is also in need of a good clean-up, both to remove the litter and the bad smell that lingers. Parts of the station are really becoming unsightly and will only attract those who are intent on damaging the station further.

Regards,

Problem History

  • 1 Simon Brandon reported the issue on FixMyTransport. close 15:35 17 Dec 2013
  • 2 Simon Brandon wrote to Greater Anglia close 15:35 17 Dec 2013

    Here is the letter that Simon Brandon wrote.

    Highams Park Station - Poor state of repair

    Highams Park Station is increasingly sliding into a state of disrepair and I would urge Greater Anglia to look at making improvements as a matter of urgency.

    First and foremost, the footbridge over the tracks needs a complete overhaul. It is poorly lit, uneven and slippery on the steps. Even the lightest rainfall causes muddy water to collect on the surface, making it even more dangerous and unpleasant to use. This needs to be remedied before someone has an accident.

    In addition, numerous light bulbs need replacing on both platforms, one of the oyster readers on the North bound platform doesn’t seem to work anymore and part of the fencing needs replacing by the exit on the North bound platform. The missing piece of fence has been replaced by only a small piece of tape which makes another dimly lit part of the station dangerous to access.

    The subway is also in need of a good clean-up, both to remove the litter and the bad smell that lingers. Parts of the station are really becoming unsightly and will only attract those who are intent on damaging the station further.

    Regards,

  • 3 Greater Anglia Customer Relations responded to Simon Brandon close 17:54 17 Dec 2013
    Thank you for contacting Greater Anglia. We have received your
    correspondence and assigned the reference number:
    GA131217-BBFN. We aim to respond to 90% of contacts within 10
    working days.

    We are currently experiencing a higher number of contacts than
    usual, therefore while we aim to respond to you within our
    agreed timescales there may be a delay in us responding.

    If your enquiry is urgent, please contact us on 0845 600 7245
    (option 8) quoting the reference number above.

    Customer Relations Opening Hours:
    Monday to Saturdays: 08:00 to 20:00
    Sundays: 10:00 to 20:00
    Bank Holidays: 09:00 to 18:00

    Once you have received a response, we would really appreciate
    your feedback on how you feel we have handled your views, and
    whether our response was to your satisfaction. If you have a few
    spare moments, we would be grateful if you could complete the
    questionnaire using the
    link [1]www.greateranglia.co.uk/satisfaction.

    Please note that completion of this survey will not generate a
    further response. Any further questions should be submitted to
    the Contact Centre by replying to the response you have
    received.

    Kind regards,

    Customer Relations
    Greater Anglia

    show quoted sections

    References

    Visible links
    1. http://www.greateranglia.co.uk/satisfact...
  • 4 Greater Anglia Customer Relations responded to Simon Brandon close 08:49 20 Dec 2013
    Dear Sir/Madam,

    Thank you for your recent email.

    We always encourage customers to contact us through the
    established channels to ensure that they receive the correct
    response. We do not accept correspondence from third party
    websites.

    If you would resubmit your email direct to us at
    [1][Greater Anglia problem reporting email] we will be happy to reply.

    Once again, thank you for contacting us.

    Yours sincerely,

    Karen James
    Customer Relations Supervisor
    Greater Anglia

    show quoted sections

    References

    Visible links
    1. mailto:[Greater Anglia problem reporting email]
  • 5 Simon Brandon wrote to Greater Anglia Customer Relations close 14:16 26 Dec 2013

    Dear Karen,

    I will re-submit my query as suggested, however I'm not sure why you have insisted on this. The Fixmytransport site ensures that I receive all relevant responses from you and provides an easy way for customers to get in contact with you. Indeed, your policy only seems to hinder communication between you and your customers; is that the intention?

    Regards,

    -----Original Message-----

    Dear Sir/Madam,

    Thank you for your recent email.

    We always encourage customers to contact us through the
    established channels to ensure that they receive the correct
    response. We do not accept correspondence from third party
    websites.

    If you would resubmit your email direct to us at
    [1][Greater Anglia problem reporting email] we will be happy to reply.

    Once again, thank you for contacting us.

    Yours sincerely,

    Karen James
    Customer Relations Supervisor
    Greater Anglia References

    Visible links
    1. mailto:[Greater Anglia problem reporting email]

Comment
  • started 17 December 2013
  • supporters 1
Highams Park Rail Station in Highams Park operated by Greater Anglia
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